Business Details
About
Day SpaSpaMassage SpaNail SalonSkin Care ClinicWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
124 reviews
5 stars
104
4 stars
3
3 stars
6
2 stars
4
1 star
7
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the exceptional service provided by staff, particularly mentioning specific therapists like Natalia and Aaliyah for their skills and attentiveness.
Atmosphere
The spa's ambiance was frequently described as beautiful, relaxing, and luxurious, contributing to an overall enjoyable experience.
Mixed Experiences
While many reviews were positive, some customers reported mediocre massages and issues with communication from therapists, indicating inconsistency in service quality.
Customer Service
Several reviews highlighted dissatisfaction with the management's handling of complaints and strict cancellation policies, suggesting a need for improvement in customer relations.
Facilities
The spa's facilities received high marks for cleanliness and amenities, although some customers noted issues with specific areas like changing rooms.
- MLMichelle LovemanDec 30, 20253.0Got a scrub and a foot reflexology. Paid over $300 with tip... very mediocre. The scrub itself felt like something I could do myself in the shower. If I'm paying for a scrub, I expect to be scrubbed. Not lightly rubbed with a fine sand. The woman who did the service was lovely and pleasant, but I think the company needs to change how they do the scrubs because this was not it. The amenities (quiet room and sauna) were beautiful and well stocked. However, the bathrooms had hair all over them and definitely needed to be kept cleaner.
- LCLissa ChosidDec 28, 20253.0Feels like an elevated Massage Envy. Nice lounge, glad for the champagne, and my facial was good. My massage, however, was given by a provider who smelled like cigs and touched me like he wished he was elsewhere.
- CRCourtney RobertsDec 22, 20255.0This spa is incredible! Very clean and professional, and I really felt pampered. Not sure how I can ever go back to my hometown spa again! (I live 2 hours away). We made appointments for a girls day, with various members of our group getting massages and mani/pedis. I had a facial with Jamie and it was a great experience. She was very knowledgeable and I truly relaxed throughout the treatment. I will definitely return!
- LCLarry ClarksonDec 21, 20255.0Definitely coming back. Staff is polite and service is awesome. Brianna and lynn are excellent! Highly recommend
- RLRebecca LaugemanDec 17, 20255.0Such a wonderful experience all around. The relaxation room and the ambience was incredible. Winter did an amazing job with my facial. I felt so relaxed and would definitely recommend to anyone looking to upgrade their spa day experience!
Frequently Asked Questions About Woodhouse Spa - Ellisville
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services.
Events: Events are paid in full at the time of booking, including event fee, service fee, and gratuities. If the client wishes to cancel, the client will forfeit the full cost of the event for all work described. Cancellations must be in writing.
If the client wishes to reschedule the event, it must be with greater than 14 days’ notice. If rescheduled with less than 14 days’ notice, it will be treated as a cancellation. Rescheduling must take place within 30 days of the original event, as spa schedule permits; if rescheduling is greater than 30 days out, it will be treated as a cancellation. You may reschedule once; a second reschedule will be treated as a cancellation. Rescheduling must be in writing.
Spa Requirements
We only accept guests above the age of 18. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa. We will not perform services on those who are less than 14 weeks pregnant, in accordance with industry considerations for the safety of both mother and child.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the operating hours of Woodhouse Spa - Ellisville?
Woodhouse Spa - Ellisville is open daily from 9:00 AM to 7:00 PM.
How do I make a reservation at Woodhouse Spa - Ellisville?
You can schedule your spa experience online or by phone. Reservations require a credit card to guarantee your preferred appointment time and should be made as far in advance as possible due to limited availability.
What should I do if I need to cancel or reschedule my spa appointment?
A 24-hour advance notice is required to cancel or reschedule standard appointments. For spa packages or treatments longer than 2 hours, 48 hours' notice is required. Insufficient notice or no-shows may result in charges up to the full service value.
What services does Woodhouse Spa - Ellisville offer?
The spa offers massages, facials, body treatments, manicures, pedicures, hydrafacials, red light therapy bed sessions, and features a Himalayan Salt Room.
What amenities are available during my visit to Woodhouse Spa - Ellisville?
Guests enjoy plush accommodations including a Quiet Room, Infrared Sauna Technology, spa robes, slippers, private lockers, and a signature beverage menu featuring specialty loose-leaf teas.
Are children allowed at Woodhouse Spa - Ellisville?
Only guests who are receiving services are allowed, and all guests must be 18 years of age or older to ensure a peaceful spa environment.
What payment methods are accepted at Woodhouse Spa - Ellisville?
Payments can be made with cash, most major credit cards including American Express, Discover, Mastercard, Visa, as well as mobile payment options like Apple Pay and Android Pay.
Can I buy gift cards at Woodhouse Spa - Ellisville?
Yes, gift cards are available for purchase and can be used for products and services at this spa location. They are not refundable and cannot be used to purchase other gift cards.
What nearby places can I visit before or after my spa appointment?
Nearby you can visit Two Chicks Vintage Marketplace for antiques, Big Coins gift shop and toy store, or West County Antique Mall for more vintage finds. You may enjoy exploring these before or after your relaxing spa visit.
What fitness centers are close to Woodhouse Spa - Ellisville for an added wellness experience?
Gold's Gym, Club Fitness, and British Swim School - Ellisville at Gold's Gym are nearby, offering options like gym facilities, cycling classes, yoga studio, and swimming lessons to complement your spa experience.
Are there dining options near Woodhouse Spa - Ellisville for a post-spa meal?
Yes, Pizzarelli's and Pizzarrelli's Pizzeria are nearby Italian restaurants where you can enjoy a meal after your spa treatments.