Woodhouse Spa - Ellisville

Reviews

• DD

  Denise Dennis

  Mar 14, 2026
  5.0
  Sally T here, My experience was AMAZING. I had the luxury of having Rebecca. She was absolutely AMAZING! The last time I was in attendance, I had the luxury of having Thomas take care of me. He did SUCH a Great Job. I promise you cannot go wrong with either one. I’m sure EVERYONE there does a great job but those two are who I’ve experienced. The entire staff is nice warm and friendly. If you haven’t had the experience, EXPERIENCE! 🫶🏾
• AH

  Alec Hoffman

  Mar 14, 2026
  5.0
  It was a very relaxing and tranquil experience. The staff is outstanding, the locker rooms were exquisite, and the lounge is a peaceful oasis…I almost fell asleep on the chase lounge after my wife and I’s massage.
• TM

  Tatiana Miller

  Mar 12, 2026
  5.0
  This was one of the best experiences I’ve had. I’m a new mom and getting my first massage by Natalia was such a treat. She went above and beyond. Made sure I felt comfortable every step of the massage. The spa itself is gorgeous! You can tell management/owners put a lot of thoughtfulness and time into the details and ambiance . From the front desk to the therapist everyone is very professional and polite. This spa is a little oasis of calm and relaxation. I left feeling incredibly relaxed with my tension melted away. I will definitely be back!
• TW

  Tina White

  Mar 10, 2026
  1.0
  I scheduled two massages…one for a dear friend. When scheduling, they were switching dates and times to accommodate us to be serviced at the same time. We both thought our date was scheduled for a certain date, however, it was the wrong date. I spoke with management (Teresa) regarding rescheduling that same day or even letting my friend, who lost a family member, keep her massage. The manager was very un-empathetic and cold….made no room for flexibility or when mistakes happen. I’ve referred 4 people to this location, however, I will never return and let people know to go some where else. Very disappointing! My previous paragraph stated that we forgot and that it was an honest mistake. I confirmed for both thinking it was a certain date. Things happen. Again you were very mean and un-empathetic immediately after I said hello. You didn’t call me back to listen, your response was harsh and already made before I stated hello. To be honest, the massages were sub par… cold massaging oil…and again, I won’t be returning and will let people know my experience.
• JW

  Joey W

  Feb 26, 2026
  1.0
  Totally dissatisfied with this experience. My boyfriend and I visited Woodhouse for the first time and each received two services each a 50-minute Swedish Body Balance Massage and a 50-minute WH Signature Classic HydraFacial. We arrived over 30 minutes early to relax a bit. First off, the front desk staff felt a bit unwelcoming. We were quickly ushered back and shown the locker area. It was a little off-putting having to choose to change in either the shower area on the wet floor, or next to the toilet. My boyfriend and I met up in the "quiet room" where we were asked to fill out more paperwork. It's a bit annoying to have to fill out similar paperwork that we filled out online before our visit. The quiet room I might add was very crowded and not so quiet. There were several people on their phones, FaceTiming, most were not even trying to keep quiet. Our first service was the Hydrafacial. The Classic was supposed to be 50 minutes, but I looked at the clock on the Hydrafacial machine when the aesthetician began and when it ended, and it was 35 minutes. In addition, at least 5 of those minutes was spent under the red-light device. Online it doesn't specify that a red light would be used unless booking the 80-minute Deluxe Hydrafacial. To me, it's a copout to stick someone under the red light device for a shorter service, and would have liked more time actually getting the facial I'm paying for. I have a red light mask at home, so for me this was not needed. Next up were our massages and I'm being nice by saying they were underwhelming. Both my and my boyfriend's unfriendly therapists asked us separately (we did NOT get a couples massage) to choose an aromatherapy oil. We chose one, but I did NOT book us for Aromatherapy massages, so I was a little confused. In hindsight I should have spoken up, but I thought this "came with" the Body Balance massage. I did say at the start however, that I did NOT want any upgrades or add-ons and that I wanted exactly the services I booked. Onto the lackluster massage where I specifically mentioned to focus on my lower back, but at least 5 minutes was spent "working a knot" out of my shoulder which I didn't feel I had. It felt rushed and mechanical, not customized or attentive. To make matters worse, the treatment rooms were surprisingly noisy. The entire time both my boyfriend and I heard people filling what sounded like ice buckets, and he heard someone keep saying "cleaning crew" or something similar during his massage. Far from the serene environment I expected. And lastly, like the facial, it concluded in well under 50 minutes. The therapist walked me back to the quiet room and asked if I wanted anything to drink like a mimosa, and I said yes thank you, that'd be nice. She never returned with that drink. At the conclusion of our afternoon, we changed and went to check out. Expecting to pay $800 for our four services, we were charged $830 ($15 for each of us for aromatherapy). Sigh. I pointed this out to the front desk worker and said that we did NOT ask for any upgrades. I pulled up my account which showed where I did not choose aromatherapy. I stated that I was clear about not wanting any upgrades. Same with my boyfriend. He did not agree to anything besides what we booked online. The worker stated she could not remove the $30 charge, but that the owner could call me the following week to discuss. I'm still waiting to receive that call. Overall $30 is not a lot compared to what we paid for the other services, but I feel this is an extremely sneaky and unprofessional tactic to nickel and dime customers. Overall, this spa charges luxury prices but delivers a very average experience. There are plenty of other places that offer better service, more attentive staff, and far better value. I've frequented the Four Seasons many times, and if it weren't for their spa being closed for renovations, I would have gone there. I won’t be returning to Woodhouse and will give my business back to the Four Seasons once they reopen.

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