Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Lush Cosmetics Ridgedale Center
12401 Wayzata Blvd., Minnetonka, MN
55305, United States
Hours
Reviews
4.5
185 reviews
5 stars
147
4 stars
13
3 stars
6
2 stars
6
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly, knowledgeable, and helpful, there were also reports of pushy behavior and confrontational interactions that led to discomfort.
Product Quality
Customers generally love the products, especially the bath bombs and skincare items, but there were complaints about damaged items received through online orders.
Store Environment
The store atmosphere is often described as warm and inviting, with many customers appreciating the helpfulness of the staff, though some felt overwhelmed by the level of attention.
Management Issues
There were instances of poor management behavior reported, including confrontational attitudes from staff and a lack of accountability for product issues.
- MBMargaret BrownDec 1, 20251.0***This post is directed to and ONLINE lush order not this sotre directly*** I ordered a very expensive $200 advent calendar for my daughter a few weeks ago, and when she opened it today, we were shocked. The entire inside was completely smashed, with products ruined and doors hanging off. The outside of the box was perfectly fine, which means it was packed and shipped in that condition. This is completely unacceptable for such a costly item. I called customer service and spoke with a representative named Jasmine, who offered only $15 as compensation, even though I had to drive 40 minutes one way to replace the item in-store. When I explained that this was not an acceptable resolution, she became confrontational. When I asked to speak to a supervisor, she told me she would cancel the credit. I still wanted to speak to a supervisor because of how poorly the situation was handled. I later received a call from Tammy, a supervisor, who said that $15 is more than they typically offer for something like this. She refused to take accountability and tried to make excuses for the condition of the package, even claiming that “only a little of the packaging was hanging out,” which is completely untrue. The condition of the box looked like it had been used as a punching bag. When I told her the offer was insulting considering the time and gas money I spent, she also became confrontational. She told me I should have simply asked for a packing slip and returned it for replacement, despite the fact that their own messaging says they are experiencing shipping delays. A replacement likely wouldn’t have arrived in time for the holiday season. When I brought the damaged items to my local Lush store, the employees there were shocked and said the condition was absolutely unacceptable. They even took photos to send to their higher-ups because of how bad it was. Overall, the attitude, lack of accountability, and poor customer service from this company were extremely disappointing. I would highly recommend avoiding online purchases unless you are okay with items arriving damaged and receiving little support from customer service.
- JPJoshua PittenNov 25, 20251.0Overheard a worker there today joking about causing harm to another coworker, I've been to this store many times with my wife and have never heard something like this. I called the store to report this to a manager but I just wanted to put this out there for anyone who has had a negative experience with this "Ryan."
- GZGrant ZigsawOct 28, 20255.0Was in on a whim tonight and the SWEETEST most helpful employee (sorry I forgot to ask/listen for your name blonde girl!) working threw in a free gift and made our week! We were having a rough week and this gesture helped make it a bit better!
- HAHeidi AndersonOct 24, 20255.0Had the best experience at lush today! Everyone is so nice and I loved their suggestions for my new favorite bar “it’s hot in here” ☀️
- KHKaity HalwerizOct 22, 20255.0I had the most lovely customer service interaction with Ryan M and Brynn!! They were so knowledgeable and fun to talk to! I'm so grateful that I visited your store today! Thank you for the amazing service both of you!!
Frequently Asked Questions About Lush Cosmetics Ridgedale Center
What types of products does Lush Cosmetics Ridgedale Center offer?
Lush Cosmetics Ridgedale Center offers a variety of fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
Where is Lush Cosmetics Ridgedale Center located?
The store is located at 12401 Wayzata Blvd., Suite #2092, Minnetonka, MN 55305, USA.
What are the store hours for Lush Cosmetics Ridgedale Center?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Lush Cosmetics Ridgedale Center offer any pickup or delivery services?
Yes, the store offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at Lush Cosmetics Ridgedale Center?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Financing, Mastercard, PayPal, Samsung Pay, and Visa.
Is the store wheelchair accessible?
Yes, Lush Cosmetics Ridgedale Center has a wheelchair accessible entrance.
Are appointments required to visit Lush Cosmetics Ridgedale Center?
No, appointments are not required to visit the store.
What nearby places can I visit along with Lush Cosmetics Ridgedale Center?
Nearby places include Go! Calendars, Toys & Games for bookstore shopping, Teddy B's Gourmet Popcorn for a snack, and Journeys if you're interested in shoe shopping.
Are there dining options close to Lush Cosmetics Ridgedale Center?
Yes, near the store you can find Teddy B's Gourmet Popcorn, Dippin' Dots & Doc Popcorn, and Dairy Queen for ice cream and snacks.
What other shopping opportunities exist near Lush Cosmetics Ridgedale Center?
Nearby shopping options include The North Face for outdoor gear, Nike Well Collective for sportswear, Lego® Store Ridgedale Mall for toys, and White Barn for gifts.