The Spa at Four Seasons Hotel Minneapolis

Reviews

• NJ

  Natalie Justice

  Nov 24, 2025
  2.0
  We stayed at the Four Seasons Minneapolis this past weekend, and while the hotel itself was wonderful, I had a disappointing experience with the spa’s pricing transparency. When I called to book my massage, I was quoted the base price of $225. I knew an automatic gratuity would be added, but my final charge came to $328.68, which didn’t make sense based on gratuity alone. Nothing was mentioned during the phone booking about dynamic pricing, a 2% staff fee, an 18% provider fee, or the additional taxes. These extra charges only appeared in the online cart afterward. The next day, we went back to the spa to ask about the discrepancy, and the staff explained that the price can change depending on how “in demand” a specific massage style is or how busy the spa is on that day. For a brand like Four Seasons, this level of price fluctuation without upfront disclosure feels misleading. Guests shouldn’t have to discover hidden fees or shifting prices after the fact. The massage itself was great, but the lack of transparency overshadowed the experience. If you plan to book here, make sure to confirm the actual final price before scheduling.
• EL

  Ellie Lagorio

  Sep 1, 2025
  5.0
  I had an exceptional experience here. My original appointment was cancelled due to an injury to my massage therapist so I had to reschedule. They made it so easy to reschedule in a timely manner over the phone. Once onsite, the experience is top tier. The facilities are amazing and the staff is knowledgeable and friendly. I had an amazing massage and enjoyed the amenities onsite. They went above and beyond and comped my service (without any prompting of my own!) due to the inconvenience of having to reschedule. They are a class act and I could not believe how generous and kind they were. I simply can’t say enough things. They have a customer for life in me!
• DB

  David Buscovich

  Dec 7, 2024
  5.0
  My Four Seasons Spa experience in Minneapolis was so memorable. As soon as I stepped into the Spa, I was greeted with such kind hospitality and professionalism. As I was escorted to the men’s locker room, I was given a tour of all the amenities offered. Details always matter! From the clean feeling of the abalone rainbow pearl tile in the steam room to the plush lounge chairs in the pool room overlooking downtown… Everything about the facility made me feel in such a relaxed state. While waiting for my massage, I was also offered refreshments prior to meeting my masseuse. The entire staff goes out of their way to make sure your experience is that much more special. My masseuse was absolutely AMAZING! The attention to detail throughout my massage made me want to book my next appointment halfway through my service. I’ve laid on other massage tables in the past but nothing compares to the massage tables at the Four Seasons. From the plush warm padding of the table to the perfect pressure applied during my massage, as a leg pillow is placed underneath my elevated ankles almost put me to sleep instantly. The facilities are pristine and luxurious making it easy for me to let my body recover and recharge for the upcoming week. Lastly, I'm still thinking about the wagyu truffle bacon cheeseburger that I had poolside for lunch. I would travel all the way back to Minneapolis to have that meal again. I'm not exaggerating it was that good! Highly recommended to those looking for an experience that will revitalize the spirit mentally and physically.
• OF

  Oyefunke Fayoyin

  Dec 3, 2024
  1.0
  I booked a birthday spa day at Four Seasons Minneapolis for my friend, hoping for a memorable experience. Instead, it turned into a nightmare. Due to a lack of training on their written policies or a lack of group IT policies, they canceled the booking, and rather than taking responsibility, they handled the situation with shocking disrespect and rudeness. What makes this even worse is that their treatment seemed influenced by the fact that I have a non-US accent. The manager called me a day later, but she attacked me instead of addressing the issue professionally or apologizing for their mistake. Her attitude was unprofessional and dismissive, which was both appalling and hurtful. They kept reciting policies they couldn't adhere to as if that excuses their inability to deliver on what was promised. High-end isn't about price tags; it's about exceptional customer service and creating unforgettable experiences. Sadly, this spa fails miserably at both. If they only want customers that look or sound like them, maybe they should time travel back to the sixties because that kind of exclusionary mindset doesn't belong in today's world. I specifically asked for a special experience for my friend's birthday, and they couldn't even provide that. Four Seasons Minneapolis clearly isn't interested in making customers feel valued or welcome. Instead, they serve you disrespect and excuses—and then lash out when you call them out on it. I would never recommend this place to anyone looking for a luxury experience. They don't make the experience memorable—they make it regrettable.
• SW

  Shireene West

  Feb 17, 2024
  5.0
  Great experience, very nice staff, Natalie did a wonderful job with the massage and the amenities were wonderful. Definitely recommend!

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