Rowan Mall of America

4.9
1040 reviews

About

Ear Piercing ServiceJewelry Store
Rowan is all about ears. We offer a fun, celebratory and safe piercing experience for everyone. All our piercings are done by licensed nurses and all our products are hypoallergenic. When we say “Piercing for All”, we mean it. Everybody is invited to this ear party.

Location

Rowan Mall of America
158 South Ave, Bloomington, MN
55425, United States

Hours

Reviews

4.9
1,040 reviews
5 stars
999
4 stars
5
3 stars
5
2 stars
10
1 star
21

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff, particularly Ingrid, Emma, and Adrianna, for their kindness, patience, and professionalism during the piercing process.

Customer Service

While most reviews highlighted excellent customer service, a few mentioned rude or dismissive behavior from certain staff members, particularly the manager.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing, feeling that the services and jewelry were overpriced compared to other options.

Experience Quality

Overall, many customers reported positive experiences, especially with how staff handled nervous children and the thoroughness of the piercing process.
  • MJ
    Maya Kalyssia Jacobson
    3 days ago
    5.0
    Emma did my piercing, and it was amazing! She was very nice and very kind.
  • JB
    Jillian Brewer
    4 days ago
    5.0
    Both my daughters have been pierced here, and have absolutely loved the experience. Staff is so kind and informative!
  • LC
    Lisa Cunningham
    Nov 23, 2025
    1.0
    I do not recommend this place for a piercing. I took my daughter last week and the experience was just ok; however overpriced for what you get. The man who works there, I assume he is the manager, was so rude and dismissive. He was talking to a nurse and his conversation was obviously about another employee. It was awkward and unprofessional. The spray is overpriced and as I found out later you can get the same thing on Amazon for $12.
  • MN
    melanie nugent-riess
    Nov 17, 2025
    1.0
    I made an appt for my 14 year old daughter who had an amazing experience at her first piercing @ Electric Strawberry in StPaul but they were booked:( thought this place was a perfect option! However, When arrived the staff looked over the documents for proof of id/age I had submitted 7 hours prior online. The manager denied us because her school id didn’t have the school year on the same page as her full name since her id is digital. I showed her proof of Birthdate on the School Parent Vue and her photo was same. There was absolutely no reason she couldnt have accepted the 3 forms of identification for a 14 year old. Complete terrible customer service and over priced jewelry! So disappointing.
  • KH
    Katherine Hokanson
    Nov 4, 2025
    1.0
    Went in to inquire about piercing costs, I was told it would be around $35 to get my doubles plus the cost of earrings, I found this reasonable. Came back later at my appointment and turns out I was told the wrong price initially, and it would be more expensive. I went ahead with it because I thought it would be worth it for a quality piercing. 3 weeks later, I follow all of the cleaning/care instructions and use the solution they have you buy (another $15). I try to take them out to switch them as I was told I could by this date but I was unable to remove the earrings and had to go to the doctor to get them removed with special tools. Both piercings were infected and had to be removed to prevent further harm. To summarize, I paid $161 for infected piercings that will probably close up in a week. I get the appeal of the store to families with younger children as the store has a more family friendly vibe than most piercing parlors, but it’s really not worth the extra cost.

Frequently Asked Questions About Rowan Mall of America

Do you accept walk-ins?

Appointments are encouraged, but we welcome walk-ins.

Do you pierce babies?

We pierce babies as young as 2 months old. We require one DTaP vaccine for children ages 5 and under.