JCPenney Salon

Reviews

• SM

  Shondra McPherson

  Mar 17, 2023
  5.0
  I have been going here for the past few years and they are awesome! Alex does an amazing job on my hair. The staff here is friendly and they get you in and out with beautiful hair!
• AL

  Amy LaManna

  Dec 6, 2021
  5.0
  I love this salon! They are wonderful!!!
• 1U

  1iluvfigs47 unicorn

  Feb 12, 2020
  1.0
  I had a terrible experience here. They didn't cut my hair right And did not fix it. I had another time when I went for an appointment for a haircut and was kept waiting for 2 and a half hours. I asked to see the manager. And I was told she was busy. I found out she was in her office. She refused to help a customer who directly asked for her who was grossly mistreated. I asked her for compensation. Like a discount, for having all that time wasted. She refused, saying I was given a 'conditioning treatment'. I had agreed to wait a few minutes for my stylist, and get the conditioner, to be agreeable. However, no one came to check on me in all that time and when the dryer went off, I was left just sitting there all that time. I should have been offfered a discount or free service for such bad treatment. When you're hair isn't cut or styled correctly, and you're very unhappy with it, the stylist should do everything she can to fix it. Not be in a rush, not listen to what you want, then blame you. And then, be unwilling to redo the cut so it's right. And the customer is happy. There wasn't much communication frm her. I tried to explain what I wanted, but she was in a rush and told me to sit down, i was trying to show her how I wanted my hair! I would not recommend this salon. I've had multiple bad experiences and no compensation. And no apologies, either. Not from the stylist, not from the management, and not from j c Penney store management. I've contacted corporate with this information. I didn't before, but, now, it's been multiple bad experiences and outcomes. The reason I went multiple times is the 1st stylist cut my hair great the 1st 2 times. I gave her a big tip. Then, the 3rd time it was the 3 hour wait. The 2nd stylist did my haircut great two times! Then, the 3rd time not so great. The fourth time- was not how I wanted it at all. I hate it! I am really upset and miserable with an ugly cut. The manager is supposed to call me- it's been an hour, and she still hasn't called.

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