SEPHORA

Reviews

• AS

  Ashley Sanders

  Mar 27, 2026
  1.0
  If I could give 0/5 I would extremely rude. I placed an online order and received the wrong items. The lady said it was nothing the can do because I ordered it online. Then I’m assuming she asked her manager and had me waiting with the call on being rude!!! Then hung up on me with saying anything
• LZ

  Linda Z

  Feb 20, 2026
  5.0
  Tammy helped my daughter so much with figuring out perfumes, she even took a look at her list to direct her further. She was super nice and patient with us!!! Highly recommend!!!
• SS

  Sophia Sinacola

  Jan 5, 2026
  5.0
  This is the best Sephora in metro-detroit, although busy the staff is attentive and the samples are always cleaned up because sometimes at other locations there is stuff everywhere
• LK

  Lamis Kanaan

  Dec 29, 2025
  1.0
  I had never felt discriminated before in my life before I met the manager Brandon. He refused to return 3 items out of my 1000 dollar order for store credit despite me being within 60 days and having that done MANY times before. Rude was an understatement. He was extremely rude with degrading comments, tone, and expression. Lucky for me I got a wonderful agent Steven on the phone at Sephora corporate who calmed me down and gladly sent me a return label or I would never have stepped foot in Sephora ever again. This also further confirmed my suspicions of discrimination by Brandon. -Sincerely a VIP rouge member for over 10 years who has NEVER experienced anything like that.
• BB

  Brooklyn

  Dec 28, 2025
  1.0
  Horrible store would give it -0 stars if i could, went there last week looking for lip gloss first walked in worker greeted me which was nice then 4 more followed me around kept asking the same stuff how would that make someone feel comfortable trying to go look around without someone breathing down their necks. Then I buy the lip gloss just to find out the wrong lip gloss is in the wrong package and looked used… which is not the first time that has happened. Workers walk around with RBF and just give you looks like no body should feel uncomfortable when they’re the one buying from the store. At least at twelve oaks they make people feel comfortable and have products in the right place. Especially when it’s a pricey busy store as it is.

Frequently Asked Questions About SEPHORA