Brand Certified
Lush Cosmetics 12 Oaks
4.6(280 reviews)
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
Business Details
27808 Novi Rd, Novi, MI
48377, United States
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
(248) 349-7495
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
http://lush.com
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
About
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
Hours
Certified by Lush Cosmetics 12 Oaks • Feb 22, 2026
Reviews
4.6
280 reviews
5 stars
224
4 stars
33
3 stars
7
2 stars4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, creating a positive shopping experience.
Inconsistent Hours
Several reviews highlighted issues with the store's operating hours, with customers frequently finding the store closed despite traveling long distances.
Product Quality
Customers expressed satisfaction with the quality of products, particularly the natural ingredients and effectiveness.
Staffing Issues
Some reviews noted that the store was understaffed during busy times, leading to delays in service.
- AMAlexandria MantayFeb 5, 20261.0Hours incorrect - unsure when/if they are open.
- AWAshley WilliamsonJan 17, 20261.0I made a one-hour drive specifically to visit this store, but when I arrived it was closed. Unfortunately, there was no indication online or on the door that the hours had changed. I understand things happen, but better communication would save customers a lot of time and frustration.
- AAAndreaJan 17, 20261.0I called and placed a huge order of this special bar soap I use. I ordered 10 bars because there’s no Lush store even close to me so figured I’d stock up, called yesterday January 16 th 2926 said I’d be here today! So I got here about 2:45 and they’re literally closed, seems someone was here and left. The 12 Osks Mall office has no idea what’s up nor does security. I’m over an hour away each way, to come back means 4.5 hours of driving and gas $ ILL NEVER EVER BUY FROM THIS LUDH DORE ST 12 oaks EVER Again!!!!!!
- CACarly ArlenJan 17, 20265.0They really won us over after a bad review. The best customer service today! Thank you lush staff
- SRStevon RendonJan 14, 20261.0At this point they should just close the shop I drove over an hour to visit this store, only to find it closed—once again. This is not an occasional issue; this location is consistently closed, making it unreliable for customers who plan their time and travel specifically to shop here. More concerning is that when the store is open, the customer experience does not improve. My most recent interaction with staff was unprofessional, dismissive, and poorly handled, suggesting deeper issues with training, leadership, or staffing standards. Inconsistent operating hours paired with subpar customer service reflect an operational breakdown that negatively impacts the brand. If this location cannot meet basic expectations around availability and customer respect, corporate leadership should reassess whether it should remain open in its current state. Customers deserve better clarity, accountability, and consistency than what is currently being offered.
Frequently Asked Questions About Lush Cosmetics 12 Oaks
What are the opening hours of Lush Cosmetics 12 Oaks?
Lush Cosmetics 12 Oaks is open from 11:00 AM to 7:00 PM Monday to Thursday, 11:00 AM to 8:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Where is Lush Cosmetics 12 Oaks located?
Lush Cosmetics 12 Oaks is located at 27808 Novi Rd, Unit E103, Twelve Oaks Mall, Novi, MI 48377, USA.
Does Lush Cosmetics 12 Oaks offer delivery or pickup services?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What types of products does Lush Cosmetics 12 Oaks sell?
They offer fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
What payment methods are accepted at Lush Cosmetics 12 Oaks?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, Mastercard, PayPal, Samsung Pay, and Visa.
Is proof of vaccination required to visit Lush Cosmetics 12 Oaks?
No, proof of vaccination is not required to visit the store.
Are there any party or special event services offered by Lush Cosmetics 12 Oaks?
Yes, they provide services for bachelorette parties, graduation parties, birthday celebrations, engagement parties, sweet 16 parties, bridal showers, games parties, teens parties, and kids birthday parties.
Which nearby stores could I visit along with Lush Cosmetics at Twelve Oaks Mall?
Nearby stores include Chacos (shoe store), The North Face Twelve Oaks Mall (outdoor gear and clothing), Vans (shoe and clothing store), and rue21 (clothing store), perfect for pairing a shopping trip with your visit to Lush.
Where can I get a snack or coffee near Lush Cosmetics 12 Oaks?
You can visit nearby eateries like Cinnabon for sweets, Zoup! Fresh Soup Company for sandwiches, I Ce Ny for ice cream, Totally Tea for bubble tea and coffee, or Biggby Coffee for a cafe experience after shopping.
Are there other beauty or cosmetic stores near Lush Cosmetics 12 Oaks?
Yes, nearby cosmetic and beauty stores include L'Occitane en Provence and Sephora, where you can explore additional beauty products alongside your visit to Lush.
Brand Certified Facts from Lush Cosmetics 12 Oaks
Lush Cosmetics 12 Oaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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