Aveda Store

Reviews

• FV

  Faye Voorman

  Nov 14, 2025
  5.0
  I stopped by the Aveda store for help with the new Be Curly line. The Curl Perfecting Primer replaced the Style Prep and it curled my fine hair, but I was having frizz problems. Aimee absolutely welcomed me in and remembered me from a few other visits. She and the other person working there (sorry, I didn’t catch her name) were SO helpful. They gave me many suggestions and samples to try out different products to see what will work for me. I’m so excited to try the new products and find exactly what will work to get my spirals back. Thank you both for your kindness, thoughtfulness, customer service and help! It’s difficult to find wonderful people like you these days :-)
• NT

  Nicole Terrell

  Jul 8, 2024
  5.0
  Linda provided exceptional service during my recent visit. She took her time to understand our needs and recommended the perfect products for both me and my daughter. We're eagerly anticipating our scheduled complimentary facials, and we're grateful for her patience throughout the entire process. Linda's expertise and kindness made our experience truly enjoyable.
• SS

  Sarah

  Jul 29, 2022
  1.0
  Had to return some products I bought at Somerset but due to scheduling constraints, I went to this location instead of driving over to Troy. The older lady at the counter proceeded to tell me that she couldn't process a return for items purchased from other stores and told me that I would need to go back to the store where I originally bought them. I was very apologetic but explained that I was really pressed for time and she changed her tune and said if I could wait until her manager got there at 11:30am then maybe she might agree to process the return on the store iPad which would allow the other store to get charged for the return instead of them. Initially, I agreed but had a feeling it was just a stalling tactic that would go nowhere. So, I left and decided to just go back to Somerset Mall, spending an hour in construction traffic, but at least the very nice ladies there took care of my return promptly and courteously. They also let me know that what the other salesperson had told me was flat-out wrong. Won't be shopping at the Twelve Oaks location again!
• DW

  Darlene Werner

  May 7, 2019
  5.0
  Staff is always helpful and suggesting new products but not at all pushy which is appreciated.

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