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Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. We can't wait to see you!
I had one of the worst customer service experiences at the Sephora inside Kohl’s. I came in to exchange a blush palette that arrived completely shattered from an online Sephora order. The associate was unbelievably rude and immediately shut me down with, “There’s nothing I can do, we’re Sephora at Kohl’s.”
The store is fully branded as Sephora—but the service felt like the exact opposite. If that’s the policy, fine. But at least take a moment to explain it in a kind, empathetic way instead of brushing people off with attitude.
To make matters worse, the closest standalone Sephora location to me is over 50 miles away. This was my only local option—and this is the kind of experience they’re offering?
Thankfully, Sephora’s online support was amazing and handled everything quickly. But based on this in-store experience, it’s no wonder brick-and-mortar locations are closing left and right. With help like this, why would anyone bother shopping in person?
AS
Amie Sarabosing
Dec 15, 2024
1.0
I’ve been shopping at this Sephora location for years, but I had an extremely disappointing experience yesterday. Upon checkout, the customer service rep was incredibly rude and gave me a condescending attitude when I chose not to provide my email address. She rudely questioned me about it in a completely unprofessional way. This kind of behavior is unacceptable! I will not be returning to this store, and I hope Sephora takes action to ensure their staff treats customers with courtesy and respect.
BO
Bridget Osborn
Jan 25, 2024
5.0
Chardae was extremely helpful!!! Give her a raise!!
AS
Anakin Skynwalker
Oct 20, 2023
4.0
Excellent. Clean and well lit. The staff was a great help, very friendly but not overbearing. Well stocked too. Will definitely be back.
Frequently Asked Questions About SEPHORA at Kohl's
What is the address and location of SEPHORA at Kohl's in Kalamazoo?
SEPHORA at Kohl's is located at 5159 W Main St, Kalamazoo, MI 49009, USA.
What are the operating hours for SEPHORA at Kohl's?
SEPHORA at Kohl's is open Monday to Thursday and Saturday from 9:00 AM to 9:00 PM, Friday from 9:00 AM to 10:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Which beauty brands are available at SEPHORA at Kohl's?
You can find brands such as Fenty Beauty by Rihanna, Drunk Elephant, Anastasia Beverly Hills, NARS, Estée Lauder, Chanel, Dior, and many more at SEPHORA at Kohl's.
What types of products does SEPHORA at Kohl's offer?
SEPHORA at Kohl's offers a wide range of products including makeup, skincare, hair care, tools & brushes, fragrance, and bath & body items.
Does SEPHORA at Kohl's support in-store pickup and shopping?
Yes, SEPHORA at Kohl's supports in-store shopping and has in-store pickup available for customers.
Which languages are supported at SEPHORA at Kohl's for customer service?
Customer service at SEPHORA at Kohl's is available in English, Spanish, French, Chinese, Japanese, and Korean.
How can I contact SEPHORA at Kohl's by phone?
You can reach SEPHORA at Kohl's by calling +1 269-345-1344.
Where can I find SEPHORA at Kohl's in relation to Kohl's department store?
SEPHORA at Kohl's is located inside the Kohl's department store at 5159 W Main St in Kalamazoo, making it convenient to shop for cosmetics while visiting Kohl's.
What nearby places can I visit before or after shopping at SEPHORA at Kohl's?
You can visit nearby places such as Harding's Market for groceries and health foods, Panera Bread for coffee and bakery treats, or The Prairies Golf Club if you want to enjoy some outdoor recreation.
Are there dining options near SEPHORA at Kohl's in Kalamazoo?
Yes, nearby dining options include Five Guys for burgers, Jimmy John's for sandwiches, and Baskin-Robbins for ice cream and desserts, all within close proximity to SEPHORA at Kohl's.