Business Details
About
Day SpaSpaNail SalonMassage SpaWoodhouse Day Spa
Experience pure indulgence at Woodhouse Grand Rapids with luxurious massages and rejuvenating HydraFacial. Relax with soothing teas upon arrival, drifting into complete serenity. Savor a signature Mimosa or wine in our opulent Quiet Room between services
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Woodhouse Spa - Grand Rapids
2060 East Beltline Ave NE, Grand Rapids, MI
49525, United States
Hours
Reviews
4.7
469 reviews
5 stars
394
4 stars
34
3 stars
14
2 stars
12
1 star
15
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the quality of massages and spa treatments, highlighting the expertise and attentiveness of the staff.
Atmosphere
The spa's calming and luxurious atmosphere received consistent positive feedback, contributing to a relaxing experience.
Mixed Experiences
While most reviews were positive, some customers reported dissatisfaction with specific services, particularly regarding pedicures and rushed treatments.
Customer Service
The staff was generally described as friendly and accommodating, although there were a few instances of negative interactions at the front desk.
Pricing Concerns
Several customers noted that the services are on the pricier side, with some feeling that the value did not always match the cost.
- DSDaphne Stoinski6 days ago1.0I am genuinely upset writing this review. I bought my mom a gift card for Christmas for what was supposed to be a relaxing head and shoulder massage, which she used on 1/6/26. It was awful. They didn’t massage her shoulders at all, the water temperature was wildly inconsistent, either scalding hot or freezing cold, and they were so rough they pulled out her hair. She left feeling stressed, uncomfortable, and disappointed instead of relaxed. She said the cheap champagne was the best part of the experience. This was meant to be a thoughtful gift, and it turned into a complete waste of money. She will never be back, and I wouldn’t recommend this place to anyone.
- JSJewell StahrDec 16, 20255.0I was a winner for one of the holiday giveaways and was graciously gifted a pedicure. Ella did the treatment for me and was absolutely amazing! It was very relaxing, her attention to detail and the way she took her time puts you right at ease. I am beyond happy with my service and highly recommend coming to wood house for any spa needs!
- KBkay baeDec 16, 20255.0amazing and relaxing space that is welcoming this was my first time here and i hope to be back! i had an amazing massage with great pressure and attention to the toughest knots in my back. if you are considering the reflexology do it!! my feet haven’t felt this good in years and it’s only the day after my massage
- RRRobertDec 2, 20255.0Always a great gift idea
- WMWilliam MerringOct 1, 20255.0Really great place, relaxing atmosphere
Frequently Asked Questions About Woodhouse Spa - Grand Rapids
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Minor Policy & Spa Requirements
Guests between the ages of 13-17 require a parent to be in the room for any spa service received. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Grand Rapids?
You can schedule your appointment in advance online or at the conclusion of your last experience. A credit card is required to guarantee your reservation.
What should I know about arrival times for my spa appointment?
Please arrive 15 minutes before your appointment to relax and complete any necessary profiles. New guests should allow 30 minutes. Late arrivals may shorten your treatment time.
What is the cancellation policy at Woodhouse Spa - Grand Rapids?
You must give at least 24 hours' notice to cancel or reschedule appointments, and 48 hours for packages over 2 hours. Insufficient notice or no-shows may be charged the full service value.
Are minors allowed to receive spa services?
Guests aged 13-17 require a parent to be present in the room during the service.
What payment methods are accepted at Woodhouse Spa - Grand Rapids?
Payments are accepted via cash, Visa, Mastercard, Discover, American Express, and Woodhouse Spa Gift Cards.
What are the spa's operating hours?
Monday through Saturday, the spa is open from 8:30 AM to 8:00 PM with the first service starting at 9:00 AM. Sunday hours are 11:30 AM to 6:00 PM with services starting at Noon.
What services and specialties does Woodhouse Spa - Grand Rapids offer?
The spa offers massages, skin care, body treatments, nails, sleep treatments, and gift cards. Specialties include the Woodhouse Signature Hydrafacial, Minkyti, Escape, Hand Retreat, Seaweed Leaf Pedicure, and Experience Day Package.
Are there any nearby dining options I can visit before or after my spa appointment?
Yes, P.F. Chang's China Bistro and BRAVO Cucina Italiana are nearby restaurants where you can enjoy Asian or Italian dining before or after your visit.
What nearby fitness or wellness centers can complement my spa experience?
Club Pilates and Orangetheory Fitness Knapp's Crossing are nearby options for Pilates and fitness that complement your wellness routine around your spa visit.
Are there nearby shops where I can browse beauty and skincare products?
Ulta Beauty and Bath & Body Works are located nearby, offering a range of beauty and skincare products you might want to explore alongside your spa treatments.