Service Quality
Many customers praised the staff for their exceptional service, particularly highlighting the massages and facials as outstanding experiences.
Atmosphere
The spa's ambiance was frequently described as relaxing and beautiful, contributing to a pleasant overall experience.
Customer Experience
While most reviews were positive, some customers reported issues with customer service, particularly regarding cancellation policies and handling of gift cards.
Cleanliness
The spa was consistently noted for its cleanliness and well-maintained facilities.
Mixed Feedback on Nail Services
Several customers expressed dissatisfaction with nail services, indicating that while other treatments were excellent, the quality of manicures and pedicures was lacking.