SEPHORA at Kohl's

Reviews

• C8

  Cheymw 89

  Jun 7, 2025
  1.0
  They need more staff. Taking over 30+ minutes just to check out
• JF

  Jeanetta Fitzgerald

  Oct 14, 2024
  5.0
  Had a girl's day with my daughter and friend. We received a truly pleasant service experience. The young lady that helped us, Briana was very patient, friendly and knowledgeble of not only promos but most of all product and technique.
• VO

  Vanessa Ochoa

  Oct 16, 2022
  5.0
  Not sure why the bad reviews or maybe there was a recent change of management that changed things, but so glad I visited this Sephora store! I was in town for the weekend and had to stop by for a quick errand and this was the only Sephora nearby. I ended walking out with a sample to a foundation that the Sephora employee recommended simply based on a quick assessment she made about my skin type despite I had asked about another brand! She sampled me the one she recommended alongside the one I THOUGHT I wanted, and I must say she was completely spot on! I’m now in love with a brand I had not even considered had it not been for her help. Thanks again for all the help shopping!
• T

  ッte

  Sep 25, 2022
  1.0
  Whomever the district/regional manager is, needs to retrain their staff. When they give out samples, they NEVER give out a full expected sample size. They blame it on upper management. How am, I, or other customers suppose to enjoy a sample when there’s nothing in the jar. When I say nothing, I mean NOTHING! This is insulting of and embarrassing at the same time. The other Sephora store locations in Kohls, JCPenney’s and the major Sephora store NEVER do this. It’s always this location in Battle Creek, MI. This ONLY location! I only patronize there because it’s closer, but will not give this location a good rating. Also, to add the staff especially the one with the accent is annoying and judgmental. They make it their business of the type of samples you receive, and items you buy. This comment was personally made to me the other day about a product I allegedly returned, and asked for a sample. The one with the accent tried to argue with me about my purchases. I felt antagonized not like a welcome customer. She really tried to be combative with me, which was unwarranted, when I told her NO. I hate this location. Attached is the sample(s) portion they give in the already tiny jars.
• JM

  Jillian Minear

  Oct 8, 2021
  5.0
  Such a nice Sephora, especially for being in a kohls! The staff are really friendly and not overly pushy. So excited to have a Sephora in town!

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