JCPenney Salon

Reviews

• CK

  Catherine Kasdan

  Mar 10, 2026
  5.0
  My stylist is Jen, she's the only person I trust with my hair these days! Go see her^^
• RR

  rosalee rainsford

  Mar 2, 2026
  5.0
  I had Lillian for a much needed hair lovin! She was professional, and super sweet! Helped me through the crazy transformation of my hair like a hair angel!! Definitely recommend!
• LT

  Liz Trumbley

  Jun 29, 2024
  1.0
  If I could give them less stars than I would. We just went in asking for a specific style and was reassured they could do it. Once her hair was dyed and came out orange the stylist told us that her hair couldn’t get to the color of the photo. Still she reassured us that she would get as close as possible once they toned it. Once the process was all done and 3.5 hours had passed we saw that her hair was not only not close at all to the photos color but not blended at all. A straight line in the back clearly showing the brown from the blonde. Still we were being nice but obviously didn’t want to pay full price for a botched hairstyle. We asked to speak to a manager when Anna showed up and started yelling at us saying we had to pay $140 for botched hair. We tried to reason with her but she kept speaking nasty to us saying well where do you work don’t you understand that people make mistakes? To which we replied we do understand but also the customer is always right and when you botch someone’s hair you don’t make them pay that! Another customer was there to whitness this and also agreed that we shouldn’t of payed and even stated she would be just walking straight out rather than being nice to them like we had. We ended up paying because the manager was quite threatening towards us but are currently reaching out to corporate to make a formal complaint on not just the store but specifically the manager who was so unprofessional and rude that she was making us cry.
• NG

  Nick Green

  Dec 13, 2020
  1.0
  Service was horrific. Made appointment 3 hours ahead of time and 10 minutes prior to my appointment starting I Suddenly get a call that my “stylist doesn’t have as much time as they thought and can’t get me in”. Overall just simply non professional and you can tell workers just don’t care
• KC

  Kristen Cotton

  Aug 13, 2018
  5.0
  The staff are friendly, and it’s a relaxed environment where you aren’t judged! Not bad for a reasonably priced salon in Auburn! 😉

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