Customers praised the skill and artistry of various stylists, particularly Ruby, Alice, and Bettina, for their ability to deliver desired results.
Customer Service
Many reviews highlighted the friendly and attentive nature of the staff, making clients feel valued and comfortable during their visits.
Mixed Experiences
While most feedback was positive, there were notable complaints regarding specific services, particularly with balayage and haircuts that did not meet expectations.
Atmosphere
The salon is described as clean, stylish, and relaxing, contributing to a pleasant overall experience for clients.
Long-Term Loyalty
Several customers mentioned being long-time clients, indicating a strong sense of loyalty and satisfaction with the salon's services.
AD
Anne Defrank
1 day ago
5.0
Bella treated me well doing extra things like like hot apple cider drink extra.l look much bettrr.
KO
Kimberly O'Neil
Nov 12, 2025
1.0
I have been using this salon for quite some time. Needless to say, I will not be returning. I have spent a tremendous amount of money here, hoping I would leave with a better color/cut better than before. (That is on me). I came in for an appointment that was scheduled today, only to be treated like I was a moron. My regular stylist (Bobbie) treated me as if had the plague, stating that I was not on the schedule. I showed the ladies at the desk my text message Bella Salon sent me confirming that my appointment was scheduled today at 3 pm. My stylist stood behind the counter (Bobbie) not saying one word to me. I explained to them that I understand that these things can happen. There were no true apologies, and I left feeling awful. I felt very unwelcomed and now I believe this is a complete blessing in disguise....the amount of money that I have spent, is ridiculous. Mainly to watch the color (and the $) that was used to dye my hair go down the drain every time I washed my hair. I thought I was getting permanent color done?
On the flip side, if you must go there..I 100% recommend Bella (stylist) she is amazing and is a sweetheart. She is honest and doesn't pressure you into buying unnecessary products. There is another stylist
who cuts my daughters hair is also sweet and very talented. I never leave a written review. I understand that mistakes are made. However, poor treatment and poor customer service is very intentional. Please, also remember to ask for the money back that you placed as a deposit for your appointment- I had to ask, it wasn't offered to be given back to me.
GC
Gabriella Cotter
Nov 6, 2025
5.0
Bettina and Alice are amazing and so friendly and talented!! The salon is also gorgeous and has great prices! All of the staff are friendly and welcoming. 10/10 recommend
AH
Angie Harris
Oct 24, 2025
5.0
I’m so happy with my hair. It’s better than I even thought it would be. Bella was great! She listened to me and handled everything expertly. I enjoyed talking with her too. I’ll be back to see her again.
EF
Emily Francis
Oct 13, 2025
5.0
Alice Weir was truly incredible. She listened attentively to what I wanted and worked her magic to restore the natural beauty of my blonde hair after years of letting it grow out. Her knowledge of the right products, combined with her warm customer service, made me feel valued and cared for. She went above and beyond to ensure I was comfortable and informed every step of the way. This transformation meant so much to me, and I genuinely appreciate her dedication. I’m so grateful that I will be commuting from NJ to Maryland whenever I need my hair done again! Thank you so much for everything!!!! 10/10 recommend asking for Alice!
Frequently Asked Questions About Bella Salon & Spa
What are the operating hours of Bella Salon & Spa on weekdays?
Bella Salon & Spa is open Monday to Wednesday from 8:00 AM to 7:00 PM (8:00 PM on Wednesday), and Thursday to Friday from 9:00 AM to 7:00 PM.
Is Bella Salon & Spa open on Sundays?
No, Bella Salon & Spa is closed on Sundays.
What payment methods does Bella Salon & Spa accept?
Bella Salon & Spa accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does Bella Salon & Spa offer in-store pickup services?
Yes, Bella Salon & Spa offers in-store pickup services.
How can I make a reservation at Bella Salon & Spa?
You can make a reservation online by visiting https://www.bellasalonandspa.net/schedule-with-us.
What is the contact phone number for Bella Salon & Spa?
You can reach Bella Salon & Spa by phone at +1 301-665-1060.
Where is Bella Salon & Spa located?
Bella Salon & Spa is located at 1691 Langley Drive, Hagerstown, MD 21740, USA.
Which nearby hotels can guests use when visiting Bella Salon & Spa?
Nearby hotels include Hampton by Hilton and Hampton Inn Hagerstown, providing convenient accommodation options for guests visiting Bella Salon & Spa.
Are there dining options close to Bella Salon & Spa?
Yes, nearby dining options include Denny's for American cuisine and breakfast, Sonic Drive-In for fast food and burgers, and Papa Murphy's Take 'N' Bake Pizza for pizza lovers.
What other beauty and wellness services are available near Bella Salon & Spa?
Nearby options include Hair by Sarah Pittenger, another beauty salon, and Luna Aesthetics and Wellness, a medical spa offering aesthetic treatments.