Many customers praised the friendly and attentive staff, highlighting their willingness to listen and provide personalized service.
Stylist Expertise
Several reviews mentioned specific stylists, like Bella, Ruby, and Bettina, for their exceptional skills in hair coloring and cutting, often exceeding customer expectations.
Mixed Experiences
While many customers had positive experiences, some reported dissatisfaction with their hair results and customer service, indicating inconsistency in service quality.
Atmosphere
The salon is frequently described as clean, welcoming, and relaxing, contributing to a positive overall experience for clients.
Value for Money
Some customers expressed concerns about pricing, particularly regarding unexpected charges for services, while others felt the quality justified the cost.
HF
Heather Fondren
Dec 7, 2025
5.0
Best experience I have had for a very long time!! Will be back for sure!!
JC
jessica crate
Dec 4, 2025
5.0
Bella was so fun to work with and really cared about getting exactly what I wanted. She was thorough and explained everything in great detail, making it so easy to trust her with such a big change. Absolutely love my cut and color and can’t wait to come back. Such a great salon!
NK
Nora Katerji
Nov 22, 2025
5.0
Rachel did a great job today. She was very patient, polite, and explained everything in detail, and the results were great. I highly recommend her — the best experience ever!
AD
Anne Defrank
Nov 22, 2025
5.0
Bella treated me well doing extra things like like hot apple cider drink extra.l look much bettrr.
KO
Kimberly O'Neil
Nov 12, 2025
1.0
I have been using this salon for quite some time. Needless to say, I will not be returning. I have spent a tremendous amount of money here, hoping I would leave with a better color/cut better than before. (That is on me). I came in for an appointment that was scheduled today, only to be treated like I was a moron. My regular stylist (Bobbie) treated me as if had the plague, stating that I was not on the schedule. I showed the ladies at the desk my text message Bella Salon sent me confirming that my appointment was scheduled today at 3 pm. My stylist stood behind the counter (Bobbie) not saying one word to me. I explained to them that I understand that these things can happen. There were no true apologies, and I left feeling awful. I felt very unwelcomed and now I believe this is a complete blessing in disguise....the amount of money that I have spent, is ridiculous. Mainly to watch the color (and the $) that was used to dye my hair go down the drain every time I washed my hair. I thought I was getting permanent color done?
On the flip side, if you must go there..I 100% recommend Bella (stylist) she is amazing and is a sweetheart. She is honest and doesn't pressure you into buying unnecessary products. There is another stylist
who cuts my daughters hair is also sweet and very talented. I never leave a written review. I understand that mistakes are made. However, poor treatment and poor customer service is very intentional. Please, also remember to ask for the money back that you placed as a deposit for your appointment- I had to ask, it wasn't offered to be given back to me.
Frequently Asked Questions About Bella Salon & Spa
What are the operating hours of Bella Salon & Spa on weekdays?
Bella Salon & Spa is open Monday to Wednesday from 8:00 AM to 7:00 PM (8:00 PM on Wednesday), and Thursday to Friday from 9:00 AM to 7:00 PM.
Is Bella Salon & Spa open on Sundays?
No, Bella Salon & Spa is closed on Sundays.
What payment methods does Bella Salon & Spa accept?
Bella Salon & Spa accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does Bella Salon & Spa offer in-store pickup services?
Yes, Bella Salon & Spa offers in-store pickup services.
How can I make a reservation at Bella Salon & Spa?
You can make a reservation online by visiting https://www.bellasalonandspa.net/schedule-with-us.
What is the contact phone number for Bella Salon & Spa?
You can reach Bella Salon & Spa by phone at +1 301-665-1060.
Where is Bella Salon & Spa located?
Bella Salon & Spa is located at 1691 Langley Drive, Hagerstown, MD 21740, USA.
Which nearby hotels can guests use when visiting Bella Salon & Spa?
Nearby hotels include Hampton by Hilton and Hampton Inn Hagerstown, providing convenient accommodation options for guests visiting Bella Salon & Spa.
Are there dining options close to Bella Salon & Spa?
Yes, nearby dining options include Denny's for American cuisine and breakfast, Sonic Drive-In for fast food and burgers, and Papa Murphy's Take 'N' Bake Pizza for pizza lovers.
What other beauty and wellness services are available near Bella Salon & Spa?
Nearby options include Hair by Sarah Pittenger, another beauty salon, and Luna Aesthetics and Wellness, a medical spa offering aesthetic treatments.