Bella Salon & Spa

4.9
737 reviews

About

Hair Salon

Location

Bella Salon & Spa
1691 Langley Drive, Hagerstown, MD
21740, United States

Hours

Reviews

4.8
613 reviews
5 stars
563
4 stars
31
3 stars
4
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, highlighting their willingness to listen and provide personalized service.

Stylist Expertise

Several reviews mentioned specific stylists, like Bella, Ruby, and Bettina, for their exceptional skills in hair coloring and cutting, often exceeding customer expectations.

Mixed Experiences

While many customers had positive experiences, some reported dissatisfaction with their hair results and customer service, indicating inconsistency in service quality.

Atmosphere

The salon is frequently described as clean, welcoming, and relaxing, contributing to a positive overall experience for clients.

Value for Money

Some customers expressed concerns about pricing, particularly regarding unexpected charges for services, while others felt the quality justified the cost.
  • HF
    Heather Fondren
    Dec 7, 2025
    5.0
    Best experience I have had for a very long time!! Will be back for sure!!
  • JC
    jessica crate
    Dec 4, 2025
    5.0
    Bella was so fun to work with and really cared about getting exactly what I wanted. She was thorough and explained everything in great detail, making it so easy to trust her with such a big change. Absolutely love my cut and color and can’t wait to come back. Such a great salon!
  • NK
    Nora Katerji
    Nov 22, 2025
    5.0
    Rachel did a great job today. She was very patient, polite, and explained everything in detail, and the results were great. I highly recommend her — the best experience ever!
  • AD
    Anne Defrank
    Nov 22, 2025
    5.0
    Bella treated me well doing extra things like like hot apple cider drink extra.l look much bettrr.
  • KO
    Kimberly O'Neil
    Nov 12, 2025
    1.0
    I have been using this salon for quite some time. Needless to say, I will not be returning. I have spent a tremendous amount of money here, hoping I would leave with a better color/cut better than before. (That is on me). I came in for an appointment that was scheduled today, only to be treated like I was a moron. My regular stylist (Bobbie) treated me as if had the plague, stating that I was not on the schedule. I showed the ladies at the desk my text message Bella Salon sent me confirming that my appointment was scheduled today at 3 pm. My stylist stood behind the counter (Bobbie) not saying one word to me. I explained to them that I understand that these things can happen. There were no true apologies, and I left feeling awful. I felt very unwelcomed and now I believe this is a complete blessing in disguise....the amount of money that I have spent, is ridiculous. Mainly to watch the color (and the $) that was used to dye my hair go down the drain every time I washed my hair. I thought I was getting permanent color done? On the flip side, if you must go there..I 100% recommend Bella (stylist) she is amazing and is a sweetheart. She is honest and doesn't pressure you into buying unnecessary products. There is another stylist who cuts my daughters hair is also sweet and very talented. I never leave a written review. I understand that mistakes are made. However, poor treatment and poor customer service is very intentional. Please, also remember to ask for the money back that you placed as a deposit for your appointment- I had to ask, it wasn't offered to be given back to me.

Frequently Asked Questions About Bella Salon & Spa

What are the operating hours of Bella Salon & Spa on weekdays?

Bella Salon & Spa is open Monday to Wednesday from 8:00 AM to 7:00 PM (8:00 PM on Wednesday), and Thursday to Friday from 9:00 AM to 7:00 PM.

Is Bella Salon & Spa open on Sundays?

No, Bella Salon & Spa is closed on Sundays.