Stylist Quality
Several stylists, particularly Jennifer, Tam, and Esperanza, received high praise for their skills and customer service, while others like Aliya and Jameela faced criticism for poor performance.
Customer Service
Customer service experiences varied widely; some customers reported friendly and accommodating staff, while others encountered rude and unprofessional behavior, particularly from management.
Appointment Issues
Multiple reviews highlighted problems with appointment management, including long wait times and confusion over scheduled services.
Pricing Concerns
Customers expressed dissatisfaction with pricing transparency, feeling overcharged for services and unclear about promotional offers.
Mixed Experiences
Overall, experiences at the salon were mixed, with some customers expressing satisfaction and loyalty, while others reported significant dissatisfaction and vowed not to return.