Business Details
About
Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- RestroomAvailable
Location
Woodhouse Spa - Gaithersburg
217 Ellington Blvd, Gaithersburg, MD
20878, United States
Hours
Reviews
4.1
295 reviews
5 stars
207
4 stars
17
3 stars
17
2 stars
10
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the quality of massages and facials, highlighting specific therapists like Theresa, Fariba, and Stephanie for their exceptional skills.
Atmosphere
The spa's ambiance was frequently described as calming and luxurious, contributing to a relaxing experience for visitors.
Customer Service
While some reviews noted friendly and welcoming staff, others reported issues with management and billing, leading to dissatisfaction.
Booking Issues
Several customers experienced problems with appointment scheduling and service delivery, particularly regarding couples massages and communication from staff.
Value for Money
Many customers felt the services were overpriced, especially when the quality did not meet their expectations.
- MDMichelle DunnJan 1, 20262.0The massage I received was great. What was strange is that this is an expensive establishment ($80+tip for a 25 minute massage) and upscale place.. but when I visited, the staff allowed anyone to sit in the “meditation quiet room.” There was a gentleman sitting there for at least an hour (was there when I arrived and was still there after my massage), not wearing a robe/in normal street clothes, on the phone speaking to his buddy on speakerphone when there are signs saying no phones. No one working seemed bothered by it. But it took away from the “relaxing atmosphere” of a spa. If you charge top dollar, you should get top service.
- SASidoney AtseDec 31, 20255.0I had a deep tissue massage with Michelle and it was AMAZING!!! She listened to my problem areas and delivered an excellent massage!
- JAJames AriasDec 30, 20255.0Ciara made you feel like family. The ambiance is soothing and makes you feel relaxed. Cecilla was Excellent! She made the experiance wanting more. She was amazing and will come again. Thanks again.
- CCCherylDec 26, 20253.0The massage was excellent, but when I went to checkout my experience was diminished, because of erroneous information I received in an email advertisement. The experience is making me 2nd guess my decision in becoming a club member.
- DKDarla KhouriDec 26, 20255.0I had a wonderful treatment with Bri! She is so kind and very detail oriented!
Frequently Asked Questions About Woodhouse Spa - Gaithersburg
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the operating hours of Woodhouse Spa - Gaithersburg?
The spa is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
How can I make a reservation at Woodhouse Spa - Gaithersburg?
You can schedule your spa experience online for your preferred appointment time. Reservations require a credit card to guarantee the booking.
What forms of payment does Woodhouse Spa - Gaithersburg accept?
The spa accepts cash, American Express, Visa, Mastercard, and Discover credit cards.
What should I do if I need to cancel or reschedule my spa appointment?
You must provide a 24-hour advance notice to cancel or reschedule most reservations. For spa packages or treatments over two hours, a 48-hour notice is required. Insufficient notice may result in charges up to the full service value.
Are there any age restrictions or special requirements for spa guests?
Guests of all ages are welcome, but some services may require parental release. Only those receiving services should accompany guests to maintain a peaceful environment.
Does Woodhouse Spa - Gaithersburg offer gift cards?
Yes, gift cards are available and can be used to purchase products and services at face value but cannot be used to purchase other gift cards.
What brands of skincare products does Woodhouse Spa carry?
The spa carries products from brands including Skin Ceuticals, Voya, Farmhouse Fresh, Babor Skincare, and Phytomer Skincare.
What nearby shopping options are available around Woodhouse Spa - Gaithersburg?
Nearby shopping includes The Container Store for home goods, SEPHORA for cosmetics, Bath & Body Works, Persiano Gallery retail store, and the Downtown Crown shopping center.
Are there dining options close to Woodhouse Spa - Gaithersburg for before or after my visit?
Yes, you can enjoy nearby restaurants such as Old Town Pour House, Coastal Flats at Crown Plaza, Smashburger, Mango Mango Dessert, Ted's Bulletin, and Cinnaholic bakery.
What nearby wellness or beauty services are available near Woodhouse Spa - Gaithersburg?
Additional nearby services include Glamorous Nails Spa, Ideal Image Gaithersburg medical spa, Massage Envy, Charlotte Tilbury beauty salon, and Club Pilates.