Business Details
About
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We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- RestroomAvailable
Location
Woodhouse Spa - Gaithersburg
217 Ellington Blvd, Gaithersburg, MD
20878, United States
Hours
Reviews
4.1
287 reviews
5 stars
202
4 stars
17
3 stars
16
2 stars
9
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the quality of massages and facials, several reported inconsistent experiences, with some feeling their treatments were rushed or not tailored to their needs.
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, including issues with billing and management responsiveness, leading to dissatisfaction for some clients.
Atmosphere
The spa is frequently described as clean, calming, and beautifully maintained, contributing to a relaxing experience for many visitors.
Pricing Concerns
Several reviews mentioned that the services felt overpriced relative to the quality received, with some customers expressing disappointment over billing practices.
Staff Competence
Many customers highlighted specific staff members as exceptional, particularly in massage and facial services, while others experienced less satisfactory interactions.
- MJMichelle Jackson1 day ago5.0This was my second visit and it was amazing!! Mike was my masseuse and he was great. I had the stretch ms hormonal enhancement. I’m definitely going back and booking with Mike!!
- XSXiangyu SayNov 7, 20253.0There are better massage places out there. I specifically asked for more attention to lower back as I had pain there but my therapist spent the least amount of time there... the space is beautiful and atmosphere is relaxing but the massage itself can really be improved
- VCVeronica CooperNov 7, 20255.0Very welcoming staff. The locker room, and lounge were clean and comfortable. Water, tea, and snacks provided. My service was the Signature Holistic Body Detox. It started with a dry brush all over, then a mineral scrub, followed by a mud mask and getting wrapped in a mylar sheet. Teresa made the experience relaxing, and rejuvenating taking care to adjust pressure, or room and water temperature. Yes (water), the finishing touch of the Vichy Shower really took this treatment over the top. Loved it all! I will definitely go back for this body treatment again.
- AGAshley GaytanNov 1, 20255.0Went to this spa for the first time and my experience was wonderful. When you walk in I will say that the shop setup makes it a little cluttered but otherwise the lockers where you get dressed are really nice. They're equipped with secure lockers for your things you get a nice robe and flip-flops. There is also access to a bathroom a really nice sink and showers. Once you're dressed in your robe you get to go to like a tranquility room where they have water and small treats and little games and magazines and it's very nice. My masseuse was Darlene and she was very nice. I got the sweetest massage and she did such a great job. I was totally relaxed. She made sure I was very comfortable throughout the entire massage. I left there feeling very relaxed and happy with the whole experience. Will be back.
- KBKyara BelliardOct 30, 20251.0I don’t recommend this place—especially for anyone booking a couples massage. I booked a couples massage here after seeing it ranked #1 in Gaithersburg and was excited to relax, but the experience quickly went downhill. The check-in process and customer service started off great, but my boyfriend was taken first for his massage even though we clearly booked a couples session. When I asked the front desk, my masseuse seemed frustrated but eventually moved us into the same room. I was understanding until we were told our massage time would be shortened—despite the mistake being entirely theirs. That response was incredibly disappointing and turned what should’ve been a relaxing experience into my worst spa visit. Although we eventually got out full massage time (after asking for it) it was still such a bad experience and uncomfortable to the point I will never return here or recommend anyone else to. Also, while we were waiting in the quiet room after our massage, we overheard another couple having the exact same issue we experienced about not being placed in the same room. Very unorganized.
Frequently Asked Questions About Woodhouse Spa - Gaithersburg
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the operating hours of Woodhouse Spa - Gaithersburg?
The spa is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
How can I make a reservation at Woodhouse Spa - Gaithersburg?
You can schedule your spa experience online for your preferred appointment time. Reservations require a credit card to guarantee the booking.
What forms of payment does Woodhouse Spa - Gaithersburg accept?
The spa accepts cash, American Express, Visa, Mastercard, and Discover credit cards.
What should I do if I need to cancel or reschedule my spa appointment?
You must provide a 24-hour advance notice to cancel or reschedule most reservations. For spa packages or treatments over two hours, a 48-hour notice is required. Insufficient notice may result in charges up to the full service value.
Are there any age restrictions or special requirements for spa guests?
Guests of all ages are welcome, but some services may require parental release. Only those receiving services should accompany guests to maintain a peaceful environment.
Does Woodhouse Spa - Gaithersburg offer gift cards?
Yes, gift cards are available and can be used to purchase products and services at face value but cannot be used to purchase other gift cards.
What brands of skincare products does Woodhouse Spa carry?
The spa carries products from brands including Skin Ceuticals, Voya, Farmhouse Fresh, Babor Skincare, and Phytomer Skincare.
What nearby shopping options are available around Woodhouse Spa - Gaithersburg?
Nearby shopping includes The Container Store for home goods, SEPHORA for cosmetics, Bath & Body Works, Persiano Gallery retail store, and the Downtown Crown shopping center.
Are there dining options close to Woodhouse Spa - Gaithersburg for before or after my visit?
Yes, you can enjoy nearby restaurants such as Old Town Pour House, Coastal Flats at Crown Plaza, Smashburger, Mango Mango Dessert, Ted's Bulletin, and Cinnaholic bakery.
What nearby wellness or beauty services are available near Woodhouse Spa - Gaithersburg?
Additional nearby services include Glamorous Nails Spa, Ideal Image Gaithersburg medical spa, Massage Envy, Charlotte Tilbury beauty salon, and Club Pilates.