Brand Certified
Woodhouse Spa - Gaithersburg
4.1(309 reviews)
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
Business Details
217 Ellington Blvd, Gaithersburg, MD
20878, United States
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
(240) 382-3637
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
http://clubgaithersburg.woodhousespas.com
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
About
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- RestroomAvailable
Location
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
Woodhouse Spa - Gaithersburg
217 Ellington Blvd, Gaithersburg, MD
20878, United States
Hours
Certified by Woodhouse Spa - Gaithersburg • Feb 22, 2026
Reviews
4.1
309 reviews
5 stars
216
4 stars
19
3 stars
17
2 stars
11
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the quality of massages and facials, highlighting specific therapists like Theresa, Fariba, and Betty for their exceptional skills.
Customer Service
Several reviews noted poor customer service experiences, particularly regarding billing issues and staff attitudes, leading to dissatisfaction.
Atmosphere
The spa's ambiance was frequently described as relaxing and clean, contributing positively to the overall experience.
Pricing Concerns
Customers expressed concerns about the high prices relative to the quality of service received, with some feeling that the value did not match the cost.
Booking Issues
Multiple reviews mentioned problems with appointment scheduling and check-in processes, which detracted from the overall experience.
- JMJan MontoyaFeb 19, 20265.0Bre my medical esthetician did another anti aging booster facial with eye perk and neck treatment. She is by far the best esthetician I have ever had. She has a magic touch and the treatment lasts til next time I get a facial ; ie 6 weeks. I would highly recommend Bre. Also Dr Babor and SkinCeutical products used there and at home are indeed showing fantastic results. I am super pleased. Go Bre!!!
- DJDarlene JordanFeb 10, 20261.0It’s unfortunate that I booked a couple massage and my lady wasn’t satisfied. Betty was amazing she gave me a deep tissue massage but my lady masseuse gave her lack of experience which is called a Swedish massage. I’m so disappointed and looking forward to hearing from the manager by Friday the 13th. It was already told to the receptionist who checked me out when I left so until then I’m done with my comment 😡😡
- AMAngelica MufarrijFeb 2, 20265.0Woodhouse Gaithersburg is fantastic! The massage therapists have all been wonderful, front desk staff is so friendly. From the moment you walk in to the moment you leave every detail is relaxing and just what you’d except!
- LSLaura ShaskaJan 18, 20262.0Booked a “Firm and renew” facial. When I got there, they handed me a form to fill out asking about massage history and preferences. When I stated I wasn’t getting a massage, they insisted not once, but twice that I was. I finally had to get a little firm and insist that I knew what I booked. When I got into the private room, I was immediately confronted with them trying to upsell my choice. I was told that for my $200 facial, I would see “minimal results” and if I wanted to see better results, I should get the $300 facial. I passed. I felt they were dismissive and the facial was minimal. After the facial, I wanted to restyle my hair because it’s normal that your hair gets pulled back. I asked for a hair drier, and was told that they didn’t have any yet there was a shower stall in the locker room. I definitely do not recommend Woodhouse spa and would never return.
- ABAlexandra BortzJan 15, 20261.0Terrible customer service. I have spent a lot of money over the years here and I will now go elsewhere. This past Saturday I had a facial with a dermaplane add-on. This was confirmed when I checked in. During the service I was told they don't have the dermaplane blade it was with another customer. I asked at checkout if I could get $60 dermaplane add-on added for free to my next visit and was told a manager would call me back. I have since called on Monday and Thursday with no ability to speak to a manager and told they don't comp anything. I would have rescheduled this $200 facial if I had known I couldn't do the combo that day. What type of business wont comp a customer for an add on when they dropped the ball? And what kind of business makes it impossible to speak to a manager?
Frequently Asked Questions About Woodhouse Spa - Gaithersburg
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the operating hours of Woodhouse Spa - Gaithersburg?
The spa is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
How can I make a reservation at Woodhouse Spa - Gaithersburg?
You can schedule your spa experience online for your preferred appointment time. Reservations require a credit card to guarantee the booking.
What forms of payment does Woodhouse Spa - Gaithersburg accept?
The spa accepts cash, American Express, Visa, Mastercard, and Discover credit cards.
What should I do if I need to cancel or reschedule my spa appointment?
You must provide a 24-hour advance notice to cancel or reschedule most reservations. For spa packages or treatments over two hours, a 48-hour notice is required. Insufficient notice may result in charges up to the full service value.
Are there any age restrictions or special requirements for spa guests?
Guests of all ages are welcome, but some services may require parental release. Only those receiving services should accompany guests to maintain a peaceful environment.
Does Woodhouse Spa - Gaithersburg offer gift cards?
Yes, gift cards are available and can be used to purchase products and services at face value but cannot be used to purchase other gift cards.
What brands of skincare products does Woodhouse Spa carry?
The spa carries products from brands including Skin Ceuticals, Voya, Farmhouse Fresh, Babor Skincare, and Phytomer Skincare.
What nearby shopping options are available around Woodhouse Spa - Gaithersburg?
Nearby shopping includes The Container Store for home goods, SEPHORA for cosmetics, Bath & Body Works, Persiano Gallery retail store, and the Downtown Crown shopping center.
Are there dining options close to Woodhouse Spa - Gaithersburg for before or after my visit?
Yes, you can enjoy nearby restaurants such as Old Town Pour House, Coastal Flats at Crown Plaza, Smashburger, Mango Mango Dessert, Ted's Bulletin, and Cinnaholic bakery.
What nearby wellness or beauty services are available near Woodhouse Spa - Gaithersburg?
Additional nearby services include Glamorous Nails Spa, Ideal Image Gaithersburg medical spa, Massage Envy, Charlotte Tilbury beauty salon, and Club Pilates.
Brand Certified Facts from Woodhouse Spa - Gaithersburg
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Certified February 22, 2026Yext Knowledge Graph
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