Business Details
About
Hair SalonHair Cuttery
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
Location
Hair Cuttery
9235 Baltimore National Pike Ste 2, Ellicott City, MD
21042, United States
Hours
Reviews
4.0
360 reviews
5 stars
223
4 stars
41
3 stars
28
2 stars
15
1 star
53
What are people saying?
AI-generated from recent customer reviews
Stylist Quality
Customers had mixed experiences with stylists, with some praising their skills and others reporting poor haircuts and unprofessional behavior.
Customer Service
Several reviews highlighted issues with customer service, including rude staff interactions and dissatisfaction with how discounts were handled.
Pricing Concerns
Many customers expressed frustration over pricing, feeling that charges were excessive or not clearly communicated.
Positive Experiences
Despite the negatives, numerous customers reported positive experiences with specific stylists, noting their professionalism and ability to deliver desired results.
- GJGeorge James5 days ago5.0Friendly and welcoming staff. Nakisha did a wonderful job with my hair cut and did a perfect job of coloring my hair
- HRhanta ralayJan 6, 20261.0I made a New Year’s Eve appointment for my daughter and myself for a wash, trim, and blowout (straight style), plus a formal updo for me. We received an appointment confirmation and a written quote via text from “Lily,” including a discount on the highest-priced service. When we arrived at the salon, we were extremely disappointed. The stylists informed us that the cost would be nearly triple what we had been quoted and that they did not have time to do the updo at all. Most concerning, we were told that “Lily” is an AI system and that customers are expected to call the salon to verify quotes and services. At no point during the booking process were we informed that the quote was only an estimate, that we were communicating with AI, or that services required separate confirmation. Another client beside us was experiencing the same issue. Because we had a scheduled event, we had no choice but to proceed. Hair Cuttery needs to be transparent that AI-generated quotes are estimates and clearly instruct customers to confirm pricing and service availability in advance. This experience was stressful, misleading, and unacceptable—especially for a holiday appointment. As a result, I’ve lost trust in the booking process and will think twice before returning or recommending this salon. This is definitely not the Hair Cuttery I once knew.
- SWStacy WalkerJan 1, 20261.0The stylist I chose her name is Meg and her nationality is Armenian. I believe my first visit with her was 2 plus years ago. My first visit with her was a very different experience. This visit wasn't good. I booked my appointment online with her because she was considered with me and she knew how to do my hair, American whose ancestors were born in Africa. She put the permanent color in first. Washed my hair 1 time. I asked her if she washed my hair 1 time. She said yes my scalp felt clean. From a permanent color she washed one time. She rewashed again. The blow drying she kept burning my scalp. The trimming I could have done that myself. When I told her she was burning me with the blow drying she said she was trying to get my hair straight. But she kept burning me with the blow drying. Before that she said with flat iron curls it was $230.00. So,I paid $170.00 and flat iron was $60 extra. She also said that if I didn't tip her she wouldn't make money. She makes money from tips. She was abusive in me. She wasn't the caring and gentle person that did my hair 2 years ago ago. I paid her $170 and it wasn't worth it.
- TMTheresa MarieDec 20, 20255.0Yesterday I went to get a haircut and somehow missed my appointment waited 45 mins afterwards and Melody ended up cutting it. Such a lovely lady, we talked about plants and flowers. Than today she did a balayage and it turned out lovely.
- AWAudrey WinerDec 20, 20255.0As always, another great experience! Sincere is talented stylist. Always happy when I leave the shop. She’s caring and a great conversationalist. The shop is always clean The rest of the staff is friendly and kind. And the customers are friendly as well.
Frequently Asked Questions About Hair Cuttery
What services does Hair Cuttery in Ellicott City offer?
Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling for women, men, and children.
Do I need an appointment to visit Hair Cuttery?
No appointment is required; Hair Cuttery welcomes both appointments and walk-ins.
What are the operating hours of Hair Cuttery in Ellicott City?
Hair Cuttery is open Monday through Friday from 9 AM to 9 PM, Saturdays from 8 AM to 7 PM, and Sundays from 9 AM to 7 PM.
Does Hair Cuttery offer any discounts for new customers?
Yes, new customers can schedule now and get $3 off their service at Hair Cuttery.
What payment methods are accepted at Hair Cuttery?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Hair Cuttery accessible for people with disabilities?
Yes, Hair Cuttery has wheelchair accessible seating and restrooms, and is welcoming to all including LGBTQ and transgender individuals.
Can I book an appointment using a mobile app?
Yes, you can book your appointment conveniently via the Hair Cuttery app available on iOS and Android.
What nearby places can I visit before or after my appointment at Hair Cuttery?
You can visit nearby places like Starbucks for coffee, The Breadery for bakery items, or stop by Capital One Bank if needed.
Are there dining options near Hair Cuttery in Ellicott City?
Yes, nearby dining options include Burger King for fast food and Starbucks for coffee and light snacks.
How can nearby banks such as Chase Bank and Capital One Bank help me during my visit to Hair Cuttery?
If you need to handle financial transactions or ATM services, Chase Bank and Capital One Bank nearby provide convenient banking options close to Hair Cuttery.