Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists like Elsa, Sima, and Azi for their excellent skills and customer service.
Customer Service
There were numerous complaints about poor customer service, including issues with appointments and unprofessional behavior from staff.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, feeling that services were overpriced compared to other salons.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about haircuts not meeting expectations and poor communication.
MM
MM
2 days ago
1.0
I went in for a curtain bang trim and had a very disappointing experience this afternoon The hairdresser was unprofessional and did not seem to know or care how to properly cut or style bangs. The trim took less than 30 seconds, and she didn’t even let me know she was finished — I had to ask her to brush my hair to see the result.
When I mentioned that my bangs looked uneven, she responded by saying they would look better once styled, rather than fixing them. She also did not bother to brush the hair off my face before I left.
Overall, the service felt careless. I will not be returning.
BB
bella
4 days ago
1.0
absolutely played in my hair i’m never coming back 😂, i came to get a trim and asked for face framing layers and this is what i got, and this is after i asked the stylist to even it out because she literally just took a section and chopped it straight across. it’s my fault for not making an appointment and looking for a good stylist though, do not come here as a walk-in
EK
Erin Kinhart
6 days ago
5.0
Lauren always does a great job cutting and styling my long hair. She understands exactly the type of layering that makes my hair look good and I get lots of compliments after each cut. Highly recommend her for long hair styles.
AF
Arthur Furnia
Feb 19, 2026
3.0
Though my stylist Hoi always does a great job, for the second time in 2 years the cash register would not accept a discount offer I had received. It was entered repeatedly but failed so I had to pay full price.
KA
Kimberly Applewhite
Feb 7, 2026
5.0
Elsa was amazing! This was my first time getting my wig restyled, and she really listened to what I wanted. She did an excellent job. I’ll definitely be rebooking with her. Thanks, Elsa!”
What are the Hair Cuttery Burtonsville salon's operating hours?
Hair Cuttery Burtonsville is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Where is Hair Cuttery Burtonsville located?
Hair Cuttery Burtonsville is located at 15606 Old Columbia Pike, Burtonsville, MD 20866, US.
Can I walk into Hair Cuttery Burtonsville without an appointment?
Yes, Hair Cuttery Burtonsville accepts walk-ins, although appointments can also be scheduled.
How can I book an appointment at Hair Cuttery Burtonsville?
You can schedule an appointment through the Hair Cuttery website, via their booking link, or by using their mobile app.
What payment methods are accepted at Hair Cuttery Burtonsville?
Hair Cuttery Burtonsville accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Hair Cuttery Burtonsville offer services for children?
Yes, Hair Cuttery Burtonsville welcomes children and provides haircuts and styles suitable for all ages.
Is Hair Cuttery Burtonsville accessible for people with disabilities?
Yes, the salon provides wheelchair-accessible seating and restrooms, and it has free onsite parking.
Are there any nearby shopping centers where I can visit before or after my Hair Cuttery appointment?
Yes, Burtonsville Town Square Shopping Center is nearby, offering various shops and services where customers can browse before or after their visit.
What dining options are near Hair Cuttery Burtonsville for grabbing a meal?
Nearby restaurants include Zen Asian Grill & Sushi for Japanese cuisine, Khana - Claypot Grille for Indian dishes, Jersey Mike's Subs for sandwiches, and Taco Bell for quick Mexican-inspired food.
Are there other beauty and wellness services near Hair Cuttery Burtonsville?
Yes, Deja Vu Nail and Spa is close by, providing nail and spa services for a complete beauty experience.
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