SEPHORA

Reviews

• SF

  Sara Flores

  Nov 16, 2025
  1.0
  1 star (would give a 0 if possible) I’ve always loved Sephora, but this experience was truly shocking and deeply upsetting. When my mom and I walked into the store, no one greeted us; all the associates were standing together talking and gossiping. I just wanted help getting a foundation match for my mom for a product she loves (the Ciele skin tint). When I approached an associate and asked if she could assist us, she corrected me with an attitude, saying, “Can you assist us, please.” I understand I should have said “please,” and I take accountability for that — I have social anxiety and was already timid — but I don’t believe that justified the rudeness. When I explained we needed help, she rolled her eyes and asked, “What do you need assistance with?” in an even harsher tone. I was so shocked and confused. I wasn’t interrupting her doing work; she had been standing there chatting. I felt embarrassed and walked away, visibly upset. My mom noticed and went to ask for help herself, and the associate immediately gave her attitude as well. Things escalated when she raised her voice at my mom and claimed my mom had called her “stupid,” which is absolutely untrue. My mom said, “This is stupid,” referring to the situation — not the employee. Another associate then approached us accusing us of “insulting” their staff and said they no longer felt comfortable helping us. She even spoke into her earpiece and instructed all associates not to assist us at all — including at checkout. I asked for the manager… and to my disbelief, the manager was the same woman who had been rude to me from the start. She refused to give me her name. Other associates also refused to tell me when I asked. One employee quietly told me her name was Taylor, a short white woman, but even she looked scared to say it out loud — which honestly says a lot. This entire situation was humiliating and incredibly unprofessional. If the manager herself is treating customers this way, what example is she setting for her team? Customers deserve respect, kindness, and basic assistance — not attitude, eye-rolling, raised voices, and being banned from receiving help for no reason. I hope Sephora takes this seriously. I went in simply wanting to buy my mom a skin tint she loves, and instead we experienced hostility, disrespect, and complete lack of professionalism. This level of customer service is unacceptable, especially from leadership. I truly hope this store reevaluates its management and hires people who actually care about their job and the customers they serve.
• VL

  Vilma Lopez

  Nov 16, 2025
  1.0
  Es terrible ir a esa tienda ahora hoy 13/11/25 me disponia a comprar una base para mi rostro pero queria una segunda opinion vi a unas jovenes como 4 platicando en una esquina y envie ami hija para preguntar si alguien podia asistirme pero el resultado fue orrible me senti umillada por la manager y otra compañera que incluso les dijo a los demas que no me atendieran despues del terible servicio 😪😪😪😪😪😪
• ML

  Monica Lopez

  Nov 16, 2025
  1.0
  The management is a bad bad apple she was so rude and encouraged her employees to do the same after a few of them were chatting . I didn’t mean to intrude? A makeup store is our happy place and no one walks in there for hostility. Got the managers name from a building service employee since the staff was too scared to share her name. I’m never one to post like this but if to me a random peaceful stranger I imagine her employees are receiving mistreatment as well. Someone needs to check this out. Manager is named Taylor.
• KH

  Kanay Harrison

  Nov 14, 2025
  5.0
  was helped by Cecia after looking for someone to shade-match me. Once I found her, she helped me find my perfect shade, educated me on the products, answered all my questions, and even taught me how to use them. 10/10 experience!
• VR

  Veronica Ramos

  Nov 7, 2025
  5.0
  Taylor was super friendly and understanding. Great customer service!

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