Rowan The Shoppes at Bethesda

4.9
979 reviews

About

Ear Piercing ServiceJewelry Store
Rowan is all about ears. We offer a fun, celebratory and safe piercing experience for everyone. All our piercings are done by licensed nurses and all our products are hypoallergenic. When we say “Piercing for All”, we mean it. Everybody is invited to this ear party.

Location

Rowan The Shoppes at Bethesda
4919 Elm Street, Bethesda, MD
20814, United States

Hours

Reviews

4.9
979 reviews
5 stars
949
4 stars
9
3 stars
2
2 stars
6
1 star
13

What are people saying?

AI-generated from recent customer reviews

Staff Expertise

Customers consistently praised the staff for their professionalism, patience, and expertise, particularly highlighting the nurses' gentle approach during piercings.

Customer Experience

Many reviews noted a positive overall experience, with customers feeling comfortable and well-informed throughout the piercing process.

Cleanliness

The business received commendations for maintaining a clean and sanitary environment, which contributed to customer confidence.

Earring Quality Concerns

Several customers expressed dissatisfaction with the quality of earrings purchased, citing issues with defects and lack of responsive customer service regarding returns.
  • MS
    Maria Staunton
    Dec 30, 2025
    5.0
    I was a little nervous about getting my second lobe hole repierced after it had been closed for many years. Nurse B provided an exceptional level of service and explained everything in depth while being very gentle. The needle piercing was quick and easy! I highly recommend Rowan for any of your piercing needs.
  • CL
    Cora Loui
    Dec 29, 2025
    5.0
    Daughter got 2 second lobe piercings with Jojo, who was absolutely delightful, skilled, patient, kind- she completely nailed the placement and made the process easy for a 13 year old!
  • TE
    Thomas Evans
    Dec 21, 2025
    5.0
    Nurse B did a great job piercing my 20-month old daughter's ears. She took her time and gave my wife and I great confidence. I made a 12-noon appointment online and was seen immediately upon my arrival. A lot of negative reviews will point out that you are strongly encouraged to purchase earrings directly from Rowan. I was already aware of the policy, so that fact did not bother me at all. My wife and I simply found the pair that best fit our desired image and then had a great experience. I highly recommend Nurse B and the services provided by the Rowan team.
  • JC
    Julia Cunningham
    Dec 21, 2025
    5.0
    I would absolutely recommend Rowan for getting your kid’s ears pierced. I really liked that it was a nurse doing the procedure. Jonnetta walked my daughter and I through the whole process, explaining everything, and making sure everything was done in a way that made my daughter most comfortable. She took her time making the marks just right on both sides and even. The actual process of needle piercing was so quick and just a big pinch. My daughter said the second one hurt less because she wasn’t as afraid about how it would hurt after the first one went OK. The piercings came out great and the recommendations we got for caring for the ears and avoiding infection while it heals was thorough and comprehensive. Thank you, Jonnetta!
  • LC
    Leiyanna Cohen
    Dec 15, 2025
    5.0
    We first want to thank the entire staff for such a warm welcome from the moment we entered the store. I apologize for not getting the name of the associate who pierced our daughter’s ears, but she was absolutely wonderful. She thoroughly went over the pricing, showed us the placement for the piercing, and never made my husband or me feel rushed. She truly made the entire process easy and helped calm my nerves (lol). We can’t thank her—and your team—enough for making our daughter even more beautiful and for turning this moment into such an enjoyable experience for us as parents. Thank you for being so attentive throughout the entire process. We will definitely be back again. Happy Holidays…

Frequently Asked Questions About Rowan The Shoppes at Bethesda

Do you accept walk-ins?

Appointments are encouraged, but we welcome walk-ins.

Do you pierce babies?

We pierce babies as young as 2 months old. We require one DTaP vaccine for children ages 5 and under.