Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Lush Cosmetics Montgomery
#2440-7101 Democracy Blvd, Bethesda, MD
20817, United States
Hours
Reviews
4.6
240 reviews
5 stars
195
4 stars
22
3 stars
9
2 stars
5
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees like Ryan, Valentine, and Lo.
Product Selection
The store offers a wide variety of products, with many customers expressing satisfaction with the selection and quality of items available.
Store Atmosphere
The store is described as vibrant and inviting, contributing to a positive shopping experience, although some customers felt overwhelmed by the level of attention from staff.
Mixed Experiences
While many reviews highlight excellent service, there are a few instances of negative experiences related to staff behavior and customer service inconsistencies.
Management Response
Management has been proactive in addressing customer concerns, with some customers appreciating follow-up communication after negative experiences.
- OMObdulio MorontaNov 10, 20255.0I love Lush products. This is my favorite location. The staff here is top notch and knows the products inside and out. Ryan, thank you so much for the superb customer service and recommendations. Ryan gave me samples (face lotion, avocado wash, and soother toothpaste) which I came back and bought along with several other items. Ryan is a breath of fresh air and listens carefully. Thank you so much for being such an awesome person and Lush employee. They are luck to have you. My wife, daughter (enjoyed spending her 30$ gift card), and I will be back to this location for sure. 100 stars.
- QBQuinn BroaddusOct 29, 20255.0I have always sworn by the products produced by bath and bodywork’s since high school, but I soon figured out that was the problem. I’m no longer a teenager. I was greeted by Ryan quickly after it was apparent I was lost in this new arena of skincare. The selection was not only large, it was clearly made by a company that understands; different products are necessary for different people. I was able to sample a few different products which was nice. The huge difference was knowledge. Ryan was able to explain why/how to use each product(nothing I’ve received from any other retail store). I will take an army to pry my hands off the stormy weather product. From customer service, to product efficiency, 10/10 experience. Thank you to the team and Ryan specifically.
- CACarlos AngueiraOct 28, 20255.0Great customer service. Lots of soap and lotions selections.
- MSMary SmithOct 6, 20255.0I Will ONLY Come To This Location! The Employees Are Soo Informative & Helpful & Genuine & Sincere EVERY TIME!!! Today I Was Helped By Ash.M & She’s so Adorable & Sweet. Unfortunately They Discontinued What I Came For Today HOWEVER She Led Me In The Right Direction Of What Was Closest To What I Was Looking For! Then I Was Sooo Happy To See Ryan Whom Helped Me Last Time I Was Here & He Remembered Me So That’s A PLUSS!!! I Will Be Returning To Do Holiday & Birthday Shopping SOONER THAN LATER! THANKS AGAIN! 🤗🤗🤗🤗🤗🤗
- MLMolly LucasOct 3, 20255.0Loveeee this location! I’m always greeted when I come in, and the staff is always super helpful, sweet, energetic, and overall very knowledgeable about the products. They are more than happy to recommend things they think you would enjoy and are always willing to shop along with you if you are unsure what you are looking for. I love coming here for the products obviously, but the warm welcomes and friendly team make it 10 times better.
Frequently Asked Questions About Lush Cosmetics Montgomery
What are the operating hours for Lush Cosmetics Montgomery?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is Lush Cosmetics Montgomery located?
The store is located at Unit 2440, #2440-7101 Democracy Blvd, Montgomery Mall, Bethesda, MD 20817, USA.
Does Lush Cosmetics Montgomery offer delivery or pickup services?
Yes, they offer in-store pickup, curbside pickup, delivery, same day delivery, and no contact delivery services.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Montgomery?
No, proof of vaccination is not required to shop at this location.
What types of products does Lush Cosmetics Montgomery offer?
They offer fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, shower gels, toothy tabs, body scrubs, face cleansers and moisturizers, and body lotions.
What are the payment options available at Lush Cosmetics Montgomery?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, MasterCard, PayPal, Samsung Pay, and Visa.
Is Lush Cosmetics Montgomery wheelchair accessible?
No, the store does not have a wheelchair accessible entrance.
Can I find good dining options near Lush Cosmetics Montgomery?
Yes, nearby dining includes Panda Express, Kelly's Cajun Grill, Shake Shack Westfield Montgomery Mall, The Cheesecake Factory, Frank Pepe Pizzeria Napoletana, and Charleys Cheesesteaks.
What shopping options are available near Lush Cosmetics Montgomery?
Nearby shopping includes Swarovski, Eileen Fisher, Mela, Bath & Body Works, Elite Jewelers, Carter's, Calzedonia, Mind Games Montgomery Shopping Center, SNIPES, Talbots, Lilly Pulitzer, T-Mobile Experience Store, Champs Sports, Urban Outfitters, Gap, Psycho Bunny, and Foot Locker.
How can nearby places like Westfield Montgomery benefit my visit to Lush Cosmetics Montgomery?
Westfield Montgomery Shopping Center offers a wide variety of retail stores and restaurants close to Lush, making it convenient to shop, dine, and enjoy entertainment before or after your visit.