Business Details
About
Cosmetics StoreGift ShopBeauty Supply StoreL'Occitane en Provence
L'OCCITANE produces beauty products from advanced face care, fine fragrances, bath, body, haircare, men's grooming and home and lifestyle products. Famed around the world for their unique textures, these products have delicious scents and beautiful packaging. What's more, L'OCCITANE products are made with the finest natural ingredients, sourced ethically and sustainably from local producers at the heart of Provence. Today the beautiful sensorial textures of the products have earned the brands prestigious awards and many loyal fans all around the world.
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- SRSara RJan 6, 20261.0Summary: After tossing my receipt, the sales associate told me if I want my receipt, I can go through the trash and get it myself. On Sunday, I visited the L’Occitane store at Montgomery Mall (7101 Democracy Blvd., Bethesda, MD 20817) to return a gift. The interaction I had with a sales associate named Amaya was deeply unprofessional and unacceptable. Initially, Amaya informed me that I could only exchange the item and was not eligible for store credit. After some discussion, she eventually agreed to issue store credit. However, she handed me a printed receipt labeled “store credit” without informing me of the amount and did not ask whether I wanted my original gift receipt returned. Instead, she discarded it. When I requested both the return receipt and my original gift receipt, Amaya told me she could not provide the return receipt because it contained “personal information.” I then asked for my original gift receipt, at which point she lifted the trash can and told me I could retrieve it myself. I explained that I was not comfortable going through the trash, as I had not discarded the receipt. In response, she emptied the contents of the trash can onto the counter and stated that if I wanted the receipt, I would have to find it myself. I then asked to speak with a manager and was told that there was no store manager available. I was absolutely appalled by this behavior. I have never experienced such treatment as a customer, and the conduct displayed was disrespectful, inappropriate, and entirely inconsistent with the level of service I expect from L’Occitane.
- JCJJ CBMDMar 25, 20255.0A skincare store offerings great products for your needs. it's also great for gifts for family and friends . They're scents smells so good.
- CBCharisse BrossardDec 27, 20231.0My husband came home disturbed on 12/18 Monday evening. He said if I didn't love the products he would have left the store. He walked in and all 3 associates were talking and no one offered to assist. He made his purchases and then no one offered to put the items in a box . Now I know why Brick and Mortar are doing so poorly. I will be going to Georgetown and deal with the parking .
- FFFredericaApr 22, 20195.0👌
Frequently Asked Questions About L'Occitane en Provence
What types of products does L'Occitane en Provence offer?
L'Occitane en Provence offers beauty products including advanced face care, fine fragrances, bath and body, haircare, men's grooming, and home and lifestyle products made with natural ingredients from Provence.
Where is L'Occitane en Provence located?
It is located at 7101 Democracy Blvd, Bethesda, MD 20817, USA.
What are the store hours for L'Occitane en Provence?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How can I contact L'Occitane en Provence in Bethesda?
You can reach them by phone at +1 301-365-6925.
Does L'Occitane en Provence have an online presence?
Yes, you can visit their official website at https://www.loccitane.com/en-us/ and their Facebook page at https://www.facebook.com/424781228009944.
Can I find L'Occitane en Provence near any notable shopping stores?
Yes, L'Occitane en Provence is near several popular stores such as Jewelry Corner, Papyrus, and Gap, making it convenient to shop for jewelry, stationery, and apparel in the same area.
Are there any dining options near L'Occitane en Provence?
Yes, nearby dining options include Kelly's Cajun Grill for Cajun cuisine, Cinnabon for desserts, and Ruby Thai Kitchen Montgomery Mall for Asian fusion and Thai food.
What fitness or wellness centers are close to L'Occitane en Provence?
FIT4MOM Montgomery County, a gym focused on active life, and BeautyBoss, a beauty salon and spa, are located nearby for those interested in fitness and wellness services.
Can I find other beauty services near L'Occitane en Provence?
Yes, Avalon Nails Hair Lashes, a nail salon and beauty service specializing in hair removal, is nearby, providing complementary beauty treatments.
What type of shopping experience surrounds L'Occitane en Provence?
The location is surrounded by diverse shopping including women's clothing stores like Talbots and Mela, shoe stores such as Foot Locker and SNIPES, as well as mobile phone and telecommunications stores like T-Mobile Experience Store.