The Spa at Four Seasons Hotel Baltimore

Reviews

• NR

  Nora Rhodes

  Oct 23, 2025
  1.0
  I recently visited the spa at the Four Seasons Baltimore with a $350 gift certificate and booked an 80-minute Signature Facial. I mentioned at booking that I was pregnant and needed some accommodations, such as having my feet elevated, which the staff kindly provided. Everyone I interacted with was polite, and the spa itself was clean and well-maintained. That said, the experience was absolutely not worth the $600 it cost after tip. The facial was very average — not relaxing, not rejuvenating — and the atmosphere didn’t help. The music sounded more like something you’d hear at a Disney theme park than in a luxury spa. The products used on my skin didn’t smell pleasant, which made it even harder to unwind. The esthetician offered add-ons, and since I hadn’t had my brows done in a while, I agreed to an eyebrow wax, assuming I’d be in good hands at a high-end spa. Unfortunately, it was the worst brow wax I’ve ever had — she completely removed half of my right eyebrow, and I was charged $45 for it. Weeks later, it still hasn’t grown back properly. Finally, despite me being visibly pregnant and having mentioned it multiple times, I was encouraged to use the hot saunas afterward to “sweat and let the serums absorb.” That kind of advice is not only inappropriate but potentially dangerous for pregnant guests. Overall, the service quality and professionalism did not align with the Four Seasons name or the price tag. If this facial had been around $150, maybe I’d overlook some of these things, but at $600, it felt like throwing money away. I will not be returning and cannot recommend this spa to others.
• CC

  Clarissa

  Aug 5, 2025
  2.0
  The spa is beautiful! Hotel guests do have access to the spa without an appointment, but it was not crowded on the occasions that I visited. They provide plush robes and slippers upon checking in which is a nice touch. The attendant also gave a thorough tour and explained how everything works. This really helps with maximizing the experience. It is possible to order food at the spa, which is helpful, as you can literally spend hours there. The attendants were all lovely and attentive. I enjoyed cycling between the sauna, hot tub, showers, and lounge area with sunlight. Whereas the spa is spotless, well designed, and very beautiful, my facial completely missed the mark, and I did not enjoy it. I scheduled a Hydrafacial, which I have gotten at least ten or so times in my lifetime at other places. The esthetician's technique was not effective. My skin was clogged and waxy. The entire purpose a Hydrafacial is to deeply clean the skin. The massage portion of the facial was very weak. Additionally, the products smelled awful and gave me a really bad headache that I spent my first night at the hotel recovering from. The facial was so bad, I cancelled the massage I scheduled for the following day, as I did not want to be disappointed again. I emailed the spa about my experience, and I did not get a response. Therefore, I spoke to the front desk about this and it was somewhat addressed, but I do not believe that the resolution made me whole. I would visit the spa again as a hotel guest, but I would not book any services. If you are someone that enjoys getting facials and massages on a regular basis, you likely will not enjoy the facials here.
• BS

  Brian Snell

  Aug 10, 2022
  1.0
  Spa front desk is entitled and rude. Terrible customer service. Is disappointing as the spa is beautiful. Really takes away from the experience of a relaxing day.
• DB

  Dan Bosley

  Jul 9, 2018
  1.0
  Upon arrival at the spa the guy behind the check in counter was not very welcoming and my questions were answered very short and I had the feeling as if I was a bother to him being there. I expected a pleasant experience when coming into and leaving the spa being a place that is supposed to be relaxing but found my self anything but relaxed... very disappointed in my visit .

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