Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
248 reviews
5 stars
204
4 stars
23
3 stars
5
2 stars3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Alicia, Michael, and Niquey for their exceptional service.
Product Knowledge
Customers frequently noted the staff's extensive knowledge about the products, which enhanced their shopping experience and helped them find suitable items.
Store Environment
The store was described as clean, well-organized, and inviting, contributing to a positive shopping atmosphere.
Mixed Experiences
While many reviews were positive, there were a few instances of poor customer service, including reports of rudeness and unprofessional behavior from some staff members.
Product Quality
Customers generally expressed satisfaction with the quality of Lush products, although some mentioned concerns about pricing and specific product effectiveness.
- AKAthena KostroNov 13, 20255.0I had the most amazing experience at this location yesterday with your employee, Zoe. They were so knowledgeable, helpful, and passionate about both the products and their job. Their enthusiasm and kindness was contagious and I witness them interact the exact same way with every customer that entered the store. It’s rare to see exceptional customer service these days. Between the informative demonstrations, the ingredient explanations, and the suggestions of new products the entire shopping experience felt customized, not rushed, and full of intention. Wanted to make sure they got the shoutout they deserved! Will def be back!
- CRChristopher RazorNov 10, 20255.0Shout out to Alicia (I hope you spelled your name, correctly!) for all your help! It was a great way to start the morning AND week!!
- LDLacey DNov 7, 20255.0One of my first trips to Lush and Ro was so helpful and patient!
- ESEmma SNov 1, 20255.0What an amazing introduction to LUSH!! Alicia was so kind and informative. I can't wait to return!
- NWNat WOct 17, 20255.0Love this location the staff are enthusiastic about sharing their knowledge of the products. They listen to what you like instead of trying to sale you the latest thing. It feels more like fun consolation when engaging! The products are top tier they have whatever you need be it a gift or a personal self care item! There’s always something new to try as well! For so many products the store is also well organized and very clean!
Frequently Asked Questions About Lush Cosmetics Harbor East
What products does Lush Cosmetics Harbor East offer?
Lush Cosmetics Harbor East offers a variety of fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Harbor East?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does Lush Cosmetics Harbor East offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, delivery, same day delivery, and no contact delivery services.
Is proof of COVID-19 vaccination required to visit the store?
No, proof of vaccination is not required to visit Lush Cosmetics Harbor East.
What payment options are accepted at Lush Cosmetics Harbor East?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Financing, Mastercard, PayPal, Samsung Pay, and Visa.
What is Lush Cosmetics Harbor East's policy on packaging and sustainability?
Over 35% of their products are packaging-free (naked), and most packaging is made from recycled and recyclable materials, reflecting their commitment to ethical and sustainable products.
Are there any nearby dining options to Lush Cosmetics Harbor East for a meal before or after shopping?
Yes, nearby places like Harbor East Delicatessen and Pizzeria, Atlas Restaurant Group, Taco Fiesta, Charleston, Ouzo Bay, and Bambao offer a variety of dining experiences for customers to enjoy.
What accommodations are available near Lush Cosmetics Harbor East for out-of-town visitors?
Nearby accommodations include the Courtyard By Marriott, Courtyard - Baltimore Downtown / Inner Harbor, and Courtyard by Marriott Baltimore Downtown/Inner Harbor, which provide convenient options for travelers.
Is there parking available near Lush Cosmetics Harbor East?
Yes, visitors can use nearby parking facilities such as Parking Garage--Whole Foods/Courtyard Hotel and Towne Harbor East, which also offers cinema and swimming pool amenities.
How can I find more information or shop online from Lush Cosmetics Harbor East?
You can visit their official website at https://www.lush.com/us/en_us/ or check their LinkedIn and Facebook pages for updates and information.