SEPHORA

Reviews

• AE

  Alyssa Erin

  Apr 4, 2026
  5.0
  I had a wonderful experience at Sephora Polo Park this afternoon on an incredibly busy Saturday. I required help to find a foundation that suited me as well as some advice on a new moisturizer for my sensitive and mature skin. A lovely sales associate named Janique went above and beyond with her sunny personality and vast knowledge of products. She appeared happy and enthusiastic to be there, passionate about the products she suggested and was equal parts professional and personable. I hope this reaches the management team, as she should be praised for her great work ethic.
• LV

  Lenin Vega

  Mar 29, 2026
  1.0
  I had an uncomfortable experience at Sephora that I feel is important to share. I visited with my wife and our 3-year-old daughter. While my wife was being assisted and trying on makeup, my daughter was quietly sitting on a chair, not bothering anyone. At that point, one employee told another that the chair “belongs to them” and that my daughter could not sit there. I understand that there may be store policies, but the way this was handled felt unnecessary—especially considering she is just a small child who simply wanted to sit for a moment. Situations like this make the store feel unfriendly to families. A bit more empathy and better customer service in these moments would make a big difference. I hope this can be improved, because experiences like this matter.
• DD

  DALICH

  Mar 18, 2026
  2.0
  Sephora sometimes have wonderful staff that attends to you but sometimes they just look at it as if they can be of help . I really don’t find what I want sometimes so I leave.
• VS

  Veronica s

  Mar 17, 2026
  5.0
  Shout out to Sol, she helped me and my mom replace our favourite discontinued foundation stick and perfectly shade matched us on the first try (also product recommendation for another stick was chef kiss). We were both so amazed. Also gave us some amazing skin care tips and showed us some products we walked out with. Nataliia at the counter was also so friendly and kind while checking me out. The manager was awesome too, but I didn't catch her name. For how busy they were, care and attention to our needs was great. Always love coming to this location and awesome team on tonight.
• SG

  Sabrina Goral

  Mar 6, 2026
  2.0
  This last visit made me not want to go to this store ever again. I never get help in this store and the staff members always look so annoyed whenever I approach them. My family members always give me Sephora gift cards for my birthday, and this year I really wanted some skincare products. While I was in line, I tried informing the cashier that Ive been having trouble logging in my account. He made an angry face, and said that he couldn't help me. He then asked if I got any help from the in-store staff and I said no, once again, he looked as if I were annoying him. Other than the odd interaction with the cashier, the smell of perfume was so intense throughout the store it made me nauseous and dizzy. Not coming back again.

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