Business Details
About
Hair SalonBeauty Salon
Great Clips in Westford, MA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 9 Cornerstone Sq offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Westford, MA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
248 reviews
5 stars
128
4 stars
63
3 stars
8
2 stars
10
1 star
39
What are people saying?
AI-generated from recent customer reviews
Haircut Quality
Many customers reported dissatisfaction with the quality of haircuts, often receiving cuts that were uneven or not as requested.
Customer Service
There were numerous complaints about poor customer service, including rude staff and long wait times without proper communication.
Staff Experience
Feedback indicated a mix of experienced and inexperienced staff, leading to inconsistent haircut results.
Cleanliness and Environment
Some reviews mentioned cleanliness issues and uncomfortable waiting conditions, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, several customers praised specific stylists for their skills and friendly service.
- AFAshley FerminNov 15, 20251.0I went in looking for a trim, I came out with a choppy, sloppy bob. I thought for a quick trim I’d be okay getting a cheap haircut, but boy was I wrong. Selena was my stylist. I asked to have my hair cut with a center part, keeping the long A-line shape that I already had. I asked Selena to take off what she thought it needed and maybe a little extra in the back so the a-line angle was a little more pronounced in the front. She cut it so short in the front and then asked how it was looking. I told her was not angled and she said she “rounded it a bit.” I pointed out that it was now shorter in the front and longer in the back and that it was explicitly what I didn’t want. I asked if I was using the wrong term by asking for an a-line cut and she actually said she thinks it’s a “v-line.” She kept cutting and cutting and I started to get so frustrated because it was getting so short and not at all what I asked for. She finally asked a colleague to help. So, Alex came over and seemed to understand better what I was asking for. She tried to show Selena how to cut it with an a-line style. She seemed almost overly confident and cut very quickly. It seemed better but when she was done it still looked sloppy. So she chopped some more. It got to the point where i think we all felt like it just needed to stop. I got home crying and mad. I liked my hair beforehand but wanted to clean up the split ends. I now have a choppy mess. After it dried. I saw how bad the cut actually was. I called and asked for a refund but they said no and that I could go back. I explained that I didn’t want to go back to them anymore. After speaking with the owner, my husband eventually got it refunded. Pics show my “a-line bob” after my hair chop and then one about a month before so you can see the previous length.
- SKS KAug 24, 20251.0This is the worst of the worst. I went there and made a reservation, and when I got there, they didn't say anything for over an hour. They were just talking amongst themselves and didn't seem to care. So I just left. I wasted half a weekend. This is the worst hair salon I've ever been to.
- SCSherrie CrossmanJul 21, 20251.0Never again!!!!! this is the second time I tried GG once in Westford girl cut my hair so short I had to wear a cover in order to go in public for a month. This year I went to Leominster hoping the people were more experienced. I was so wrong, I asked the lady to cut my hair off my neck, she didn’t, I asked her not to cut it to short she did. She started cutting by parting down the middle and first cutting on my left side then she went to the right side and the back and then the top where I asked her to leave it 2 inches long. Turns out half of my head is shorter than the other side, my head is sore because of the way it was cut. I now have shorter hair than most men. Not only the salon workers can’t cut hair they can follow directions either. My first words to her was don’t cut it to short she heard me because she repeated it back to me but she did it anyway. Hot Mess!
- NRNathaniel RanneyJul 17, 20255.0Super personal and expert service! I keep coming back to Great Clips - no matter who I get. They do a great job and have excellent customer service skills.
- JSjutamas shaughnessyJun 13, 20255.0The service is great. The staff is polite and professional. The store is clean and comfortable.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and services does Great Clips in Westford offer?
Great Clips provides haircuts for men, women, kids, and seniors, as well as bang, neck, and beard trims. Additional services include shampoo, blow dry, hair styling like updos, and perms at select salons.
How does Online Check-In work at Great Clips?
Online Check-In lets you add yourself to the waitlist and see estimated wait times before arriving, saving you time at the salon. You can sign up for ReadyNext text alerts to be notified when it's nearly your turn.
Can I request a specific stylist when I use Online Check-In?
No, stylist requests aren't available through Online Check-In. However, you can request your preferred stylist when you arrive and check in at the salon, though this may increase wait times.
Is Great Clips in Westford a walk-in salon or do I need an appointment?
Great Clips is a walk-in haircare salon where no appointment is necessary. You can walk in anytime or use Online Check-In to save your spot on the waitlist.
What are the operating hours for Great Clips at 9 Cornerstone Sq, Westford?
Great Clips is open Monday to Friday from 8:00 AM to 7:00 PM, and on weekends from 8:00 AM to 5:00 PM. They are closed on Thanksgiving Day and Christmas Day, with adjusted hours on Christmas Eve.
What payment options are accepted at Great Clips in Westford?
Great Clips accepts major credit cards including Mastercard and Visa, and also accepts debit card payments.
Are Great Clips salons wheelchair accessible?
Yes, Great Clips Westford has a wheelchair accessible entrance for customer convenience.
What nearby places can I visit before or after my haircut at Great Clips Cornerstone Square?
Nearby you can explore places like Dalla Nails & Spa for nail care, Evviva Trattoria for Italian food, and Pure Barre for a fitness class—all located around Cornerstone Square shopping plaza.
How can nearby real estate agents help a customer visiting Great Clips?
Nearby real estate agents such as Carol Wilson and Jayne Demaras can assist customers looking to buy or sell homes in Westford, which might be useful if you're new to the area or considering a move after your visit.
Is there convenient shipping or printing services near Great Clips in Westford?
Yes, The UPS Store 6533 near Cornerstone Square offers printing, packing supplies, and shipping services that customers can use before or after their salon visit.