Puffer's Salon & Day Spa

4.7
192 reviews
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Business Details

56 Southwick Rd., Westfield, MA
01085, United States
(413) 568-9000
http://www.pufferdayspa.com
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About

Day Spa

Details

  • Requires appointmentAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • RestroomAvailable

Location

Puffer's Salon & Day Spa
56 Southwick Rd., Westfield, MA
01085, United States

Hours

Reviews

4.7
192 reviews
5 stars
168
4 stars
13
3 stars
1
2 stars
3
1 star
7

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently praised the professionalism and skill of the staff, particularly in haircuts, massages, and facials.

Atmosphere

The salon and spa environment is frequently described as clean, relaxing, and welcoming, contributing to a positive overall experience.

Staff Friendliness

Many reviews highlight the friendly and accommodating nature of the staff, enhancing customer satisfaction.

Mixed Experiences

While most feedback is positive, some customers reported issues with specific services, such as painful treatments or dissatisfaction with certain technicians.

Pricing Concerns

Several customers noted that while the services are high quality, they can be expensive, which may deter some potential clients.
  • DL
    Dan L
    Oct 29, 2025
    5.0
    I've been coming to Puffer's to get my hair cut since around 1996. My hair is difficult to cut and Kristen does a great job and knows my personality and hair well. Services are not inexpensive, but I know for a fact that all employees receive regular continuing education and are top of the line, especially in services like color correction. I don't get makeup done myself, but I know one of their former employees now does makeup on celebrities and for fashion shows.
  • AB
    Anna Burke
    Sep 24, 2025
    5.0
    Stylists are kind and professional!
  • JC
    Jennifer Chapdelaine
    Sep 13, 2025
    5.0
    First time ever having a massage. Steven did absolutely incredible. He made me comfortable. He was professional. I truly have never felt so relaxed in my entire life. I will be scheduling with Steven again. Amazing service!!!
  • VL
    Valenda Liptak
    Sep 13, 2025
    5.0
    A relaxing clean environment ❤️
  • CS
    Carrie S
    Sep 13, 2025
    3.0
    I’ve been using this salon for a dermaplaning and facials for about a year. During my visits I would see Ashely who was AMAZING! She made my 45 min r drive from CT to Mass. totally worth it, and the last visit was so amazing I fell asleep! The salon is beautiful and everyone is so nice, but sadly Ashley left the salon. Yesterday I went and was with another team member. The dermaplane was painful and I have a cut on my chin. When wrapping my hair she pulled both ear lobes down at least twice and the neck massage was so deep it was painful. Im so disappointed and sad Ashely left that I wish I knew where she went because I would start going there!
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Frequently Asked Questions About Puffer's Salon & Day Spa

What are the operating hours of Puffer's Salon & Day Spa?

Puffer's Salon & Day Spa is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 8:00 AM to 4:00 PM, and is closed on Sundays.

Where is Puffer's Salon & Day Spa located?

It is located at 56 Southwick Rd., Westfield, MA 01085, United States.