Business Details
About
Hair SalonBeauty SalonGreat Clips
Great Clips in Westfield, MA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 249 E Main St offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Westfield, MA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
285 reviews
5 stars
173
4 stars
45
3 stars
13
2 stars
6
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some stylists providing excellent haircuts while others were rude and unprofessional.
Staff Attitude
Several reviews highlighted negative experiences with staff, including rudeness and lack of patience, particularly with children.
Customer Experience
Many customers expressed dissatisfaction with long wait times and poor management of appointments, leading to frustration.
Stylist Recommendations
Certain stylists received high praise for their skills and customer service, while others were specifically mentioned as problematic.
- BGBhavana GDec 21, 20251.0Worst ❌❌❌❌ Please don’t get a haircut from Cynthia. She was very rude and has no patience to understand customer preference. I went 30 mins before closing time on Sunday and she took me in for hair cut. She didn’t understood what I wanted and left my hair wet and refused to blow dry completely when asked. Looks like she was in total hurry and spoiled my haircut. I’m very disappointed with her service and never going to this location again. I recommend not to get a haircut from her.
- CKChuck KearnsDec 3, 20255.0I went to this store because I received a discount card in the mail. I was in & out of the place in 15 minutes. As much as I like this store, I would prefer to receive discounts to stores closer to where I live (Wethersfield or Windsor, CT).
- JLJeff LNov 25, 20251.0Been coming here for years, today was skipped over in line despite having checked in and greeted at the door. Terrible service. Staff was to busy chit chatting and making lunch plans to pay attention to what they were doing. Time to find a new place I guess
- KSKerry SpaffordNov 11, 20255.0John is THE BEST.
- SCSteven CormierOct 30, 20255.0Got a great haircut from Bree! Will look to have her give me a cut next time I visit the Westfield location!
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and hair care services does Great Clips Westgate Plaza offer?
Great Clips Westgate Plaza provides haircuts for men, women, kids, and seniors, including bang, neck, and beard trims. Additional services include shampooing, blow drying, styling, and perms at select salons.
How can I save time when visiting Great Clips Westgate Plaza?
You can use Online Check-In via the Great Clips app or website to join the waitlist, see estimated wait times, and get ReadyNext text alerts when it's your turn.
Are appointments necessary at Great Clips in Westfield, MA?
No appointment is necessary; Great Clips is a walk-in salon, though Online Check-In is available to save time.
What are the operating hours for Great Clips at 249 E Main St, Westfield?
They are open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Does Great Clips Westgate Plaza offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
Which payment methods are accepted at Great Clips Westgate Plaza?
They accept major credit cards including MasterCard and VISA, and also accept debit cards.
Is the Great Clips salon in Westgate Plaza wheelchair accessible?
Yes, the salon has a wheelchair accessible entrance for customers.
What nearby places can I visit before or after my appointment at Great Clips Westgate Plaza?
Nearby places include Aura Nail & Spa for nail services, T.J.Maxx for shopping, and GNC Live Well for vitamins and supplements, all located conveniently near the salon.
Are there other hair salons near Great Clips Westgate Plaza I can consider?
Yes, nearby salons include Cost Cutters offering haircuts and beauty services, and another Great Clips location nearby within Westgate Plaza.
How can nearby mobile phone stores help me when visiting Great Clips Westgate Plaza?
Stores like Metro by T-Mobile and T-Mobile nearby can assist if you need phone services; you can also use your smartphone for Online Check-In at Great Clips while shopping there.