Business Details
About
Hair SalonBeauty Salon
Great Clips in Westfield, MA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 249 E Main St offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Westfield, MA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
281 reviews
5 stars
172
4 stars
44
3 stars
13
2 stars
6
1 star
46
What are people saying?
AI-generated from recent customer reviews
Stylist Performance
Customers had mixed experiences with stylists; while some praised their skills and friendliness, others reported poor service and unsatisfactory haircuts, particularly from specific stylists.
Customer Service
Feedback highlighted issues with customer service, including rudeness from some staff members and a lack of professionalism, which negatively impacted the overall experience.
Wait Times
Many customers expressed frustration with long wait times, especially when walk-ins were prioritized over online check-ins.
Cleanliness
Some reviews mentioned cleanliness issues within the salon, including hair on the floor and unsanitary conditions.
Positive Experiences
Despite the negative feedback, several customers reported positive experiences with specific stylists, indicating that there are capable and friendly staff members at the location.
- KSKerry SpaffordNov 11, 20255.0John is THE BEST.
- SCSteven CormierOct 30, 20255.0Got a great haircut from Bree! Will look to have her give me a cut next time I visit the Westfield location!
- JKj kOct 24, 20255.0Perfect every time!
- PMPaula MaakSep 25, 20255.0Bree was very good about listening to how I wanted her to cut my hair. She offer a couple of suggestions which I quickly agreed to. Great cut, very accommodating and very pleasant to talk with.
- MMMarsAug 15, 20251.0I understand not that one bad stylist is define a place or company, but if you're going to go, make sure you're not getting Christin. When we came in she was very condescending and judgmental of my current hair. (I have alternative style hair with an undercut and a dye job) The entire time I was in the chair she was complaining about myself, herself and her coworker/owners/job. Last time I came in (June of last year) I got a wolf cut. I went to the same place and had a different stylist but they were able to do it no problem. When I asked her for a touch up on these she told me it was not possible to do because my hair was too long and the undercut needed to be grown out. I told her that was fine and then just asked for a simple trim. Well instead of a trim I got a butchered chop with 6 1/2 inches of my hair cut off. And the cut itself? Took less than less than 10 minutes and that looked like a kindergartner that found scissors in a bathroom. Instead of listening to me just saying we can do the trim. She made a sad attempt at whatever she thought was a wolf cut. I walked out of there hysterical, and then I went back in and I asked for my money. She haphazardly gave me the money back and I had turned to the other (absolutely amazing) stylist and asked if she could fix it. Christin then snapped back that we could either get a refund or get my hair fixed but we couldn't get both. Then double down and said she didn't see anything wrong with my hair. (Although everyone else could clearly see what was wrong) Because one lady saw my hair and walked out of the store before even getting a cut. The other stylist was able to cut my hair and style it to the best of her ability, but the damage had already been done. I lost a third of my hair and I'm still trying to figure out how to properly style it so it doesn't look like pure breakage. If you're going to go, definitely don't go on Thursdays when she's working and make sure you don't have a stylist named Christi. I'm sure the rest of the stylists are great as one bad Apple tends to ruin the bunch. And I don't know her name but the other stylist did amazing. She was supportive and she was helpful, and actually cared. but I will definitely never be going back.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and hair care services does Great Clips Westgate Plaza offer?
Great Clips Westgate Plaza provides haircuts for men, women, kids, and seniors, including bang, neck, and beard trims. Additional services include shampooing, blow drying, styling, and perms at select salons.
How can I save time when visiting Great Clips Westgate Plaza?
You can use Online Check-In via the Great Clips app or website to join the waitlist, see estimated wait times, and get ReadyNext text alerts when it's your turn.
Are appointments necessary at Great Clips in Westfield, MA?
No appointment is necessary; Great Clips is a walk-in salon, though Online Check-In is available to save time.
What are the operating hours for Great Clips at 249 E Main St, Westfield?
They are open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Does Great Clips Westgate Plaza offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
Which payment methods are accepted at Great Clips Westgate Plaza?
They accept major credit cards including MasterCard and VISA, and also accept debit cards.
Is the Great Clips salon in Westgate Plaza wheelchair accessible?
Yes, the salon has a wheelchair accessible entrance for customers.
What nearby places can I visit before or after my appointment at Great Clips Westgate Plaza?
Nearby places include Aura Nail & Spa for nail services, T.J.Maxx for shopping, and GNC Live Well for vitamins and supplements, all located conveniently near the salon.
Are there other hair salons near Great Clips Westgate Plaza I can consider?
Yes, nearby salons include Cost Cutters offering haircuts and beauty services, and another Great Clips location nearby within Westgate Plaza.
How can nearby mobile phone stores help me when visiting Great Clips Westgate Plaza?
Stores like Metro by T-Mobile and T-Mobile nearby can assist if you need phone services; you can also use your smartphone for Online Check-In at Great Clips while shopping there.