Business Details
About
Hair SalonBeauty Salon
Great Clips in West Springfield, MA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 343 Memorial Ave offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in West Springfield, MA!
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.0
161 reviews
5 stars
107
4 stars
9
3 stars
9
2 stars2
1 star
34
What are people saying?
AI-generated from recent customer reviews
Stylist Performance
Michelle received numerous positive reviews for her professionalism, skill, and ability to connect with clients, while other stylists received mixed or negative feedback.
Customer Service
Many customers praised the friendly and accommodating nature of the staff, particularly Michelle, while some reported rude or unprofessional behavior from certain employees.
Inconsistency
There were several complaints about inconsistent haircut quality and service, with some customers experiencing excellent results while others left dissatisfied.
Atmosphere
The salon was described as having a welcoming and fun atmosphere, especially when Michelle was working, but some reviews indicated a lack of attention to detail and professionalism from other staff.
Wait Times
Customers expressed frustration with long wait times and issues with the check-in process, leading to dissatisfaction with their overall experience.
- LRLaurain RuddeforthDec 1, 20255.0Michelle the manager gave me a nice warm welcome when I walked in the salon. Very little wait. I received the best cut and style. I'm impressed with her friendliness and ability to converse with everyone.
- MMMissy MomoNov 29, 20255.0So professional, respectful, and excellent cosmetologist.
- LBLea BollenbachNov 21, 20255.0Kameron was great! She listened to my requests and did exactly what I asked. She worked quick and is a talented stylist. I look forward to going to her again as I try to grow out my current hair style to a slightly different one.
- LHLaurie HillNov 19, 20255.0Walking through the door, I was greeted with.."good morning beautiful"....that put a smile on my face immediately. Having gone through chemo and having my hair thin out and grow back at varying rates, and a previous stylist who no longer works there but had done a hack job, I felt anything but beautiful.... Michelle took one look and brought me directly to her chair. What followed can best be described as pure magic......and fun !! Michelle started snipping away, pausing to assess each angle. Since she was also correcting the mistakes of a previous stylist, she was able to turn this into a teaching moment for a Jr stylist. She showed her exactly what had been done incorrectly and how to fix each problem. Michelle upheld a high level of professionalism all while keeping a running conversation which included much laughter.....we had such a good time, and even included others who arrived for their appointments. It turned into quite the party atmosphere. After being sick for two years and feeling "not my best", to have such a caring individual such as Michelle take care of me was the absolute best medicine. When I left, I not only felt beautiful, I felt completely uplifted. Michelle is truly a gem and asset to the salon.
- LPLaura ParentNov 9, 20255.0Store manager Michelle and Stylist Tara came to our rescue today … My daughter got a comb stuck, I tried and knew it was way beyond my capabilities… Now mind you, it’s Sunday… my salon was closed.. I called and they were able to take us right in.. THANK GOD !!! So my 10 year old daughter now has a new cut which she LOVES !! Thank you to Manager Michelle and Tara stylist who made our day turn out awesome! They’re so sweet and professional!! Grateful mom
Frequently Asked Questions About Great Clips
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What services does Great Clips at 343 Memorial Ave offer?
Great Clips offers affordable haircuts for men, women, and kids, as well as beard trims, bang trims, shampooing, blow drying, and hair styling. Some locations also offer perms.
Do I need to make an appointment to get a haircut at Great Clips?
No appointment is necessary. Great Clips is a walk-in salon, but you can check-in online to save your spot on the waitlist.
What are the operating hours for Great Clips in West Springfield?
The salon is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM. It is closed on Thanksgiving Day and Christmas Day.
How can I save time when visiting Great Clips?
Use the Online Check-In feature available through the Great Clips app or website to see estimated wait times and add yourself to the waitlist. You'll also receive ReadyNext text alerts when your wait time is about 15 minutes.
Can I request a specific stylist at Great Clips?
You cannot request a stylist online due to safety and scheduling reasons. However, you can request a stylist in person when you arrive, though this may increase your wait time.
Does Great Clips sell haircare products?
Yes, Great Clips sells exclusively branded haircare products as well as popular brands like American Crew, Paul Mitchell, and Sexy Hair.
What payment methods are accepted at Great Clips?
Great Clips accepts Mastercard and Visa for payments.
What nearby stores can I visit before or after my haircut at Great Clips on Memorial Ave?
Nearby you can visit Pretty Woman and Rainbow Shops for women's clothing, CVS Pharmacy for essentials, and T.J.Maxx for a variety of department store items, making it convenient to combine your haircut with shopping.
Are there any fitness centers near Great Clips at 343 Memorial Ave?
Yes, Planet Fitness is nearby, allowing you to schedule a workout before or after your visit to Great Clips for a complete self-care routine.
Where can I find other beauty services near Great Clips in West Springfield?
Nearby beauty salons like Hair Cuttery, Tip Top Nails, and Beauty Nails Care offer additional hair styling, nail, and beauty services to complement your visit to Great Clips.