SEPHORA at Kohl's

Reviews

• LQ

  Luanda Queiroz

  Dec 24, 2025
  1.0
  I'm super upset with the service I received yesterday at Sephora! I received a gift from my husband that I could exchange for a full-size perfume, and I went yesterday to pick it up. The sales associate barely looked at us and gave the perfume to someone else to finish the transaction. I understand that the end of the year is tiring, but if she hates her job, she shouldn't take it out on the customers! I've worked with the public my whole life and I've never taken my frustrations out on customers.
• FC

  Fly Finish Carpentry

  Dec 12, 2025
  1.0
  Very disappointing service. I was at the Sephora store in Kohl's and had a terrible experience with the sales assistants. There were products advertised with 20% and 30% discounts, but no discount was applied at the checkout. Furthermore, we bought a powder that was clearly marked as 50% OFF — the sales assistant herself showed us that it was the product on sale — and even so, the discount was not applied. To make matters worse, when we questioned this, the employee simply removed the discount sign, which demonstrates a total lack of professionalism and respect for the customer. Promotions should be respected and customer service needs to improve significantly. I do not recommend it.
• HM

  Holly Martin

  Jan 4, 2025
  5.0
  Ciera is amazing!! She is extremely professional and friendly as well as knowledgeable with all the various cosmetic lines the store carries!! She walked my mom and I through every product ensuring we got the perfect items, textures and shades for our own particular skin types and preferences , etc. She also has excellent knowledge about makeup application. Ciera is truly fabulous and was patient with all of our questions as well. We are thrilled with our numerous purchases and look forward to returning to this particular Sephora in the future!
• SC

  Seemore Cakeee

  Jul 26, 2023
  1.0
  Blonde lady that’s always there maybe the manager is horrible makes you feel VERY uncomfortable and she’s just not pleasant with that attitude she always has and the fake hello with a smile .. fr lady move along ..
• RS

  Raydi Soto

  Apr 15, 2022
  1.0
  Whoever made the store policy to install devices that leave ugly residues on your items is out of line. It’s not even the money but if I spend a single dollar of mine on an item, I would like the packaging to be intact. This makes a very nice gift look soooo tacky. I’m annoyed about it because I was in a rush and I had no choice but to buy the item even though I’m genuinely embarrassed to gift this. It’s Gucci, like why would you think this is okay ? Why would you deem this acceptable? I wouldn’t come back and buy anything here JUST because of this.

Frequently Asked Questions About SEPHORA at Kohl's