Business Details
About
Hair SalonBeauty Salon
Great Clips in Holyoke, MA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 98 Lower Westfield Rd offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Holyoke, MA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
174 reviews
5 stars
112
4 stars
27
3 stars
7
2 stars
4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences vary significantly, with some praising the friendly and attentive service while others report rushed and careless haircuts.
Consistency
There is a notable inconsistency in haircut quality, with some customers receiving excellent cuts while others leave dissatisfied and frustrated.
Staff Competence
Feedback indicates that the skill level of stylists can be hit or miss, leading to both positive and negative experiences.
Customer Experience
Several reviews highlight poor customer service, particularly regarding wait times and staff responsiveness.
Value for Money
Many customers appreciate the affordable prices, but some feel that the quality of service does not always justify the cost.
- LLLaur H (Laurie)6 days ago1.0I came in asking for help after cutting my own hair. Marco hacked it worse. Even another location saw and commented on the lack of technique used. Unfortunately because of the POS system he got a $10 tip (my mistake) Pretty sure he is a barber. Lesson learned.
- IDIan DuryeaOct 5, 20255.0Great haircut from Tye. Thanks!
- SCSandy CarliellOct 5, 20255.0Great service, great haircut ! Marco and Hannah give excellent cuts.
- YCYaureli ColonSep 2, 20251.0I just had the worst experience of my life in a hair cutting place with my 12-year-old son..! @ Great Clips @ Lower Westfield Rd in Holyoke. When I walked in a younger girl was cutting a little boy's hair. Maybe around 4 years old. He was having the worst time. I was grateful when another 'haor cutter 'walked out and said that she would take my son because we had registered online already. When the lady started she was very distracted. She seemed to be kind of wobbly on her feet but I know she has leg issues so I was attributing it to that (Crossing my fingers). She started to shave the bottom with a #2 blade after my son had asked for a fade starting at a #4 a four. I. He wanted to fade starting at a 4:00. After she did the general shave of the bottom and started to cut the top, it was very uneven. She sprayed something only on some parts and just clipped away, totally uneven. When she started trimming the sides. I could hear her change the level on the machine and she was going all sorts of ways. I got closer when she started to do the line at the neck area to make sure she was ok and she started well on one side. But when she went to the other side I don't know what happened!! She was looking at it.. I honestly think she was intoxicated. She should not be cutting hair!! We've been there before and it's always hit or miss. Several times he's had a bad haircut. I don't know why we keep coming back (not anymore though, ever) I guess because it's the closest one we have, but this time it went too far. I told her to stop and I took my son out of the chair. She said she could fix it. I said no. She said the other girl could fix it and I told her I was leaving so I left.. this place is very unreliable but this experience sealed the deal. We are never going back there. Pictures are attached. I didn't take more pics because my son was crying.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What haircare services are offered at Great Clips Holyoke Mall Crossing?
Great Clips Holyoke Mall Crossing offers haircuts for men, women, and kids, as well as beard trims, bang trims, shampooing, blow drying, and hair styling such as updos. Some locations also offer perm services.
Do I need an appointment to get a haircut at Great Clips?
No appointment is necessary. Great Clips operates on a walk-in basis, but you can use Online Check-In to save your spot and reduce wait time.
How does Online Check-In work at Great Clips?
You can add yourself to the waitlist online, see estimated wait times, and receive ReadyNext text alerts when your wait time is 15 minutes, allowing you to spend less time waiting in the salon.
What are Great Clips Holyoke Mall Crossing's hours of operation?
The salon is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 9:00 AM to 6:00 PM. It is closed on Thanksgiving Day and Christmas Day.
What payment options are accepted at Great Clips in Holyoke?
Great Clips accepts major credit cards including Visa and Mastercard. Debit card payments are also accepted, but cash-only payments are not required.
Are Great Clips' services wheelchair accessible?
Yes, Great Clips Holyoke Mall Crossing has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can I request a particular stylist using Online Check-In?
No, stylist requests are not available through Online Check-In. However, you may request a specific stylist when you arrive at the salon, but this may increase your estimated wait time.
What nearby businesses can I visit in Holyoke Mall Crossing area?
Nearby businesses include Kim's Nail salon for additional beauty services, Baystate Dental of Holyoke for dental care, and Vonnahme Eye Care for optometry services, making it convenient to combine appointments or errands in the area.
How can nearby transportation or banking services help me when visiting Great Clips?
Westfield Bank ATM nearby allows easy access to cash if needed, and the location near major roads and services helps customers find Great Clips easily within Holyoke Mall Crossing.
Are there professional and legal services near Great Clips for multitasking errands?
Yes, Roumeliotis Law Group and Nicholas S. Ratush are local legal service providers nearby. KG Virtual CFO offers financial services, and Stand Out Truck provides marketing services, enabling you to attend to multiple needs in one trip.