SEPHORA

Reviews

• MH

  mel hubbel

  Feb 2, 2026
  1.0
  Upon entering the store everyone was super friendly and I asked for someone to grab a perfume for me. The girl who helped me was super nice, however when I went to check out the cashier was very passive aggressive when I provided my cash for the purchase. I did pay with ones so as a customer service worker I understand the annoyance of having to count out all the ones but I have never acted passive aggressive with a customer for their payment method. The manager was called over to recount the money, and she was also acting annoyed. Consistently looking over at the cashier and laughing in an annoyed tone. I apologized multiple times for the annoyance and did not even receive a response. This interaction just threw me off as I’m a paying customer and was not being rude I was trying to be as kind as possible knowing my payment method was not preferred. Very disappointing experience. I believe the cashier’s name was Kylie and I’m not sure the manager’s name but she was working today.
• JJ

  Julie Jacobs

  Oct 18, 2025
  2.0
  I just entered Sephora and I’m completely annoyed because I asked someone for help and she said one minute and I waited five minutes for her. She never came back . I was ready to purchase and I concealer and a foundation, but just wanted to make sure it was the correct color. I looked across the floor and there were at least four sales people talking. Two of them were at shelves. No customer service help on the floor whatsoever so they’re not getting my money today. I don’t understand how stores like this are better at their customer service. Very annoying
• ED

  Esabella Deilippo

  Oct 13, 2025
  5.0
  I'm not one to leave reviews, but I had the most amazing experience with this woman named Deb at the store. She was extremely knowledgeable when it came to skincare, listened to my needs about staying within a price point & wanted to sell me something that actually worked- staying away from trends. I've been loving the products she recommended! I don't always have the best experience at the Hanover store, but Deb was really amazing!
• FK

  Faith Kirschner

  Nov 24, 2023
  5.0
  So amazing they always have a bunch of stuff in stock definitely come here❣️
• KD

  K Desmarais

  Jun 18, 2023
  5.0
  Very appreciative of the staff at this new location going above and beyond to help in a last minute pinch. Joanne was great to work with!

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