SEPHORA

3.5
57 reviews
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Business Details

199 BOYLSTON ST, CHESTNUT HILL, MA
02467, United States
(617) 964-0800
https://www.sephora.com/happening/stores/chestnut-hill
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About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply Store
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location). You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

SEPHORA
199 BOYLSTON ST, CHESTNUT HILL, MA
02467, United States

Hours

Reviews

3.5
57 reviews
5 stars
29
4 stars
4
3 stars
6
2 stars
1
1 star
17
  • SM
    S Margo
    Oct 24, 2025
    3.0
    The offerings from the store are vast, but their return policy is horrendous: all returns must be done within 30 days, no exceptions (even for Rouge, their top tier spenders). Very disappointed with this change and will voice my displeasure by shopping elsewhere when possible.
  • PA
    Physics Amdan
    Oct 18, 2025
    5.0
    Great customer service, very helpful and kind. I was able to get the assistance I needed to find the products I desired. Overall very organized and pleasant ambiance.
  • MV
    Marilyn Velazquez
    Aug 16, 2025
    1.0
    So excited to come in and buy a fragrance ive had for a while, went up to someone for help to see if they even have it in stock so I wouldn’t waste my time they immediately directed me to go up to the register and ask them to pull whatever fragrance I needed…I go up to the register to ask for the perfume and was stood waiting for at least 15 minutes I look behind me and the person who’s supposed to look for MY perfume and help ME was fully helping someone else find a fragrance, ridiculous alll that for her to come up to me and tell me they don’t have it…waste of time and energy don’t waste ur time here
  • VA
    Van Ayres
    Jul 28, 2025
    1.0
    I’ve been a loyal Sephora customer for years, but unfortunately, this recent experience has been disappointing. I received a Carolina Herrera perfume as a gift through a fragrance voucher. Despite genuinely trying to use it, I developed a strong allergic reaction — constant sneezing and discomfort every time I applied it. I kindly reached out to Sephora, hoping to exchange the product for something I could actually enjoy and safely wear. However, I was informed that items redeemed through fragrance vouchers are final sale and cannot be exchanged, regardless of an allergic reaction or customer satisfaction. This policy was never explained to me at the store, and the lack of flexibility or empathy in resolving the issue left me completely dissatisfied. As someone who values customer service — both as a client and as a business owner — I expected a much more considerate and customer-focused approach. Sadly, that was not the case.
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Frequently Asked Questions About SEPHORA

What are Sephora Chestnut Hill's regular store hours?

Sephora Chestnut Hill is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Does Sephora Chestnut Hill offer in-store pickup and same-day delivery?

Yes, Sephora Chestnut Hill provides in-store pickup and same-day delivery services, though availability may vary by location and delivery area.