SEPHORA

Reviews

• EE

  Eiron

  Mar 26, 2026
  1.0
  I had a very unpleasant experience at this Sephora store last week. A staff member offered help to my friend, and my friend politely responded, “No, thanks.” After that, without my friend knowing, the staff member said to another employee that my friend could not even speak. Fortunately, I overheard the comment. I do not remember her name, but she was a middle-aged white woman with brown hair. This behavior was rude, humiliating, and completely unprofessional. No customer should be treated this way. Sephora, this was deeply disappointing and unacceptable.
• AK

  Aryana Khosravani

  Mar 8, 2026
  1.0
  Employees wouldn’t let me in 5 minutes before close. As I was opening the door they were shaking their heads and motioning for me to go away, wish I could make this up. I get not wanting to work later than you have to but I just had a quick return to make and probably would’ve been out of there on time. They also could’ve just politely said they were about to close, no need to shoo me away like a dog. I’ve truly never experienced customer service this bad before. Will not be returning
• JV

  Jessie Vargas

  Jan 24, 2026
  1.0
  I don’t usually leave reviews, but this experience was frustrating. I’m giving one star because a manager (I never got her name) was rude and refused to process a return for a Makeup by Mario eyeliner, claiming it wasn’t purchased at this location. I bought it at the Prudential Sephora, and when I opened the box, the eyeliner was missing. I immediately called and spoke with the manager at that location, who told me that any Sephora should be able to handle the return. I also explained that we don’t live in Boston and aren’t from the area, so returning to that specific location isn’t easy. Unfortunately, none of that was honored. So disappointing—smh. 🍅🍅🍅👎🏼👎🏼👎🏼👎🏼
• AB

  Ally B Bu

  Dec 29, 2025
  1.0
  Condescending staff member as I asked about birthday gift and samples. She apparently took issue with me not wearing makeup on that specific day (maybe that's why I need to go to a Sephora in the first place?) and was very passive aggressive at me during the whole experience. This was late afternoon Dec 29, 2025. Probably my last time with Sephora.
• EF

  Emilie Fort Fourcade

  Dec 23, 2025
  1.0
  I am writing to express my dissatisfaction with a today in-store experience. The day prior, I made a purchase totaling over $200. All items were brand new, unused, and still in their original packaging. When I returned to the store the following day to request an exchange, my request was refused due to the absence of a receipt. While I understand the importance of return policies, given the amount of the purchase, the fact that it was made just one day earlier, and that I was requesting an exchange rather than a refund, I believe some flexibility could reasonably have been offered. Additionally, I was disappointed by the salesperson’s attitude. He was not accommodating, appeared suspicious, and was not warm or welcoming, which made the situation even more unpleasant. This experience fell short of the level of customer service I expect from your brand