SEPHORA

Reviews

• JV

  Jessie Vargas

  Jan 24, 2026
  1.0
  I don’t usually leave reviews, but this experience was frustrating. I’m giving one star because a manager (I never got her name) was rude and refused to process a return for a Makeup by Mario eyeliner, claiming it wasn’t purchased at this location. I bought it at the Prudential Sephora, and when I opened the box, the eyeliner was missing. I immediately called and spoke with the manager at that location, who told me that any Sephora should be able to handle the return. I also explained that we don’t live in Boston and aren’t from the area, so returning to that specific location isn’t easy. Unfortunately, none of that was honored. So disappointing—smh. 🍅🍅🍅👎🏼👎🏼👎🏼👎🏼
• AB

  Ally B Bu

  Dec 29, 2025
  1.0
  Condescending staff member as I asked about birthday gift and samples. She apparently took issue with me not wearing makeup on that specific day (maybe that's why I need to go to a Sephora in the first place?) and was very passive aggressive at me during the whole experience. This was late afternoon Dec 29, 2025. Probably my last time with Sephora.
• LP

  lily P

  Dec 24, 2025
  3.0
  Went in today and an employee (I think her name was Liz) made an unnecessary sarcastic joke and laughed about it with her coworker, which felt unprofessional and uncomfortable as a customer. If you’re not going to help, there’s no need for commentary or jokes smh That said, Luis was amazing, very knowledgeable, recommended several great products, and was genuinely kind and helpful. He made the experience much better.
• EF

  Emilie Fort Fourcade

  Dec 23, 2025
  1.0
  I am writing to express my dissatisfaction with a today in-store experience. The day prior, I made a purchase totaling over $200. All items were brand new, unused, and still in their original packaging. When I returned to the store the following day to request an exchange, my request was refused due to the absence of a receipt. While I understand the importance of return policies, given the amount of the purchase, the fact that it was made just one day earlier, and that I was requesting an exchange rather than a refund, I believe some flexibility could reasonably have been offered. Additionally, I was disappointed by the salesperson’s attitude. He was not accommodating, appeared suspicious, and was not warm or welcoming, which made the situation even more unpleasant. This experience fell short of the level of customer service I expect from your brand
• MM

  Marissa Mugan

  Dec 15, 2025
  5.0
  Had a lovely experience at this Sephora location while buying a gift - all of the sales associates are very friendly, and Danae was very knowledgable and was able to point me in the right direction :)