Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
320 reviews
5 stars
245
4 stars
40
3 stars
17
2 stars
9
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees who provided exceptional service.
Product Knowledge
Employees are noted for their extensive knowledge of products, often providing personalized recommendations and samples to enhance the shopping experience.
Store Atmosphere
The store is described as welcoming and well-organized, although some customers found the fragrance overwhelming at times.
Mixed Experiences
While many reviews are positive, there are instances of negative interactions with specific staff members, leading to a few customers feeling unwelcome or judged.
Pricing Concerns
Several customers mentioned that while they love the products, they find them to be on the pricier side.
- MMMasen MorganNov 7, 20255.0This is a great store!! Everyone is always so kind! Chris has helped me many times, and Finn went out of their way to help me find which product would work best for me and my skin. Incredibly kind crew and well-maintained store. Will continue to return!
- GGGrengey GirlNov 2, 20255.0Nani, Roman, Aiya, Joey, and Nem are terrific at their job and have brought so much joy to my visit to Lush! I was ecstatic throughout their bath bomb demos and lively energy. Thank you and keep up the great work!
- BBbethOct 30, 20255.010/10 service from Aria🤍 ( I hope that’s how it’s spelled) a really knowledgeable baddie and also super easy to speak to. Was very helpful without being overbearing. Sold me on the super milk spray and also gave us little testers for the shampoo/conditioner! From England thank you Aria <3333
- ZZzephyrOct 30, 20255.0Was at LUSH the other day, just checking things out and unsure of what I wanted when this very lovely worker came to help! I believe her name is Vi and she was very passionate and knowledgable about all of the products in the store. She would ask questions about what I liked or was hoping to find that day! She even kindly left me with samples of a variety of LUSH products that I have been enjoying since! Definitely planning on coming back soon!!
- MMMarissa MitchellOct 28, 20255.0Came to buy some soap. A staff member named Chance got me a sample of the golden pear body wash which is definitely going on my xmas list! They were so kind and asking about the products I liked! Made my experience ❤️ thank you
Frequently Asked Questions About Lush Cosmetics Newbury Street
What types of products does Lush Cosmetics Newbury Street offer?
Lush Cosmetics Newbury Street offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Newbury Street?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment options are accepted at Lush Cosmetics Newbury Street?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, financing, Mastercard, PayPal, Samsung Pay, and Visa.
Does Lush Cosmetics Newbury Street offer in-store pickup or delivery services?
They offer in-store pickup but do not provide delivery or curbside pickup services at this location.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Newbury Street?
No, proof of COVID-19 vaccination is not required to shop at this location. More COVID-19 information can be found on their website.
Where is Lush Cosmetics Newbury Street located?
It is located at 144 Newbury Street, Boston, MA 02116, US.
Are there any nearby places to eat if I visit Lush Cosmetics on Newbury Street?
Yes, nearby dining options include Lolita Back Bay and Lolita Cocina & Tequila Bar, both Mexican restaurants, Luke's Lobster @ Supply Good for seafood, and Nori Bar which serves as a bar and pub.
What other shopping options are available near Lush Cosmetics Newbury Street?
Nearby shopping options include Marine Layer (clothing store), Small Pleasures (jewelry, antique, and gifts), Avantage Newbury (shopping), and JE11 Shop (pop-up and hair supply store).
Are there nearby transit or travel services to help me get to Lush Cosmetics Newbury Street?
Yes, Boston Airport Express Car offers airport shuttles and taxi services nearby, making it convenient to reach the store.
Does Lush Cosmetics Newbury Street support sustainable and ethical practices?
Yes, over 35% of their products are packaging-free, most packaging is recyclable or recycled, and their products are fresh, handmade, cruelty-free, and vegetarian. They also emphasize allyship with Indigenous peoples and environmental repair.