Diptyque Newbury

Reviews

• TM

  Thaís Milke

  Jul 28, 2025
  5.0
  Went 2 days in a row to purchase 3 different perfumes, was helped by the same lovely lady who was so kind and helpful. She even engraved one of the bottles that I purchased. Would definitely shop at this location again, great fragrances and stunning store!
• RT

  Re Tri

  Jul 22, 2025
  5.0
  Beautiful store. Nelisa is so knowledgeable & lovely. I am always impressed with her suggestions & loved everything I got!
• SD

  Sydney deBarros

  Jul 20, 2025
  5.0
  I had such a great experience thanks to the amazing help of Jenny! She was incredibly friendly, patient, and really knew her stuff when it came to fragrances. She took the time to listen to what I liked, made thoughtful recommendations, and helped me discover a few new favorites (elio please come back in stock) I would’ve never picked out on my own. Truly one of the most helpful and genuine retail experiences I’ve had in a long time. Thanks again!
• LB

  Lidia Bayus

  Jun 18, 2025
  5.0
  Zach and the Newbury Boston team provided outstanding customer service for our wedding! In August, my fiancé and I are having a small 30-person wedding, and we wanted a timeless, elegant wedding favor for our guests. From start to finish, Zach helped us every step of the way. He was professional, patient, accommodating, and shared excellent recommendations along with deep knowledge of the brand. Zach guided us through testing different candle scents and offered thoughtful suggestions. Once we chose our signature scent, he gave us an overview of the various candle sizes and additional add-ons that would enhance each gift. He also helped us custom engrave each candle with our initials and wedding date. Throughout the process, Zach communicated clearly and promptly via email—answering questions, addressing concerns, providing estimated delivery dates, sending a mock-up of the engraving for approval, and coordinating pick-up times. He even supplied Diptique gift bags and matches for each candle to create a truly special wedding favor. As a thoughtful touch, he left a handwritten thank-you note with congratulations on our wedding, which meant so much to us. When we returned to thank him in person, I was also looking for a wedding fragrance. Zach helped me explore all the options, and I fell in love with Eau Rose! I ended up purchasing the matching perfume, hair fragrance, and body lotion to create an unforgettable layered scent for our big day. Every part of our experience with Zach at Diptyque Newbury was seamless and made planning our wedding even more enjoyable. Scent truly holds memories, and we feel so lucky to have had this wonderful experience. We highly recommend Zach and the Boston team for your future luxury scent purchases!
• AC

  Alex Chen

  Feb 8, 2025
  1.0
  Pay attention to the information presented on the product cards, as there could be discrepancies from the actual volume from the website and the product given. We left the store and realized after inspecting the product that the volume given to us was less than the product card. We went to double check and while the card said 5 * 10 ML, the actual product is 5 * 7.5 ML. I would still give a good review if the store just apologized for the mistake and gave us a refund. However, the store manager was very unprofessional and was reluctant to give us a refund, and even went on to say, "It's just two ML, it's not even that much" (2.5 mL per bottle equals to 12.5 mL in total and presents a 1/3 difference in total product volume). We understand that final sale items are normally not refundable, but in this case there was concrete proof that their product description was wrong and the product presented was not what was advertised (we pointed out the product card to the store manager and she saw that it said 5 * 10 ML). Another note is that the actual volume (7.5 mL) was very hard to see because it was marked in small letters at the bottom of the bottles, which was why we didn't realize the mistake until we reinspected the product.

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