The Spa at Mandarin Oriental, Milan promises a truly exceptional spa experience. Our world-class spa enjoys a peaceful and nurturing atmosphere, enhanced by our excellent therapists and wonderful treatments. Our exclusive holistic approach allows our guests to find a unique experience in the hustle and bustle of Milan, an urban retreat of relaxation where they will be able to escape to and enjoy beautifully appointed facilities underpinned by Mandarin Oriental's legendary service. Spa Facilities • 6 private treatment rooms including two couples suites, a dedicated Thai massage room and our spacious Spa Suite • A Beauty studio • Hair salon from celebrity stylist Massimo Serini • Spa boutique • Indoor swimming pool • Fitness centre
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.