TG
Trisha Garbett
Jan 26, 2026
I had a great overall experience at PRIME IV and would absolutely recommend trying it.
From the moment we walked in, the office felt clean, warm, and inviting. We were greeted by the sweetest girl at the front desk who checked us in and even acknowledged my husbandâs birthday, which was such a thoughtful touch. We were then taken back to our room and met our RN, Mattie, who was also wonderful â very personable, knowledgeable, and kind. Both women made us feel comfortable right away.
Based on my research, I knew exactly what I wanted: the Myers Cocktail with one add-on. The IV process was quick and easy, and then we were off to the zero-gravity massage chairs â which were amazing and incredibly relaxing. Before sharing any suggestions, I want to be clear: this place is awesome, and if youâre thinking about trying PRIME IV, you absolutely should.
That said, I do have a few pieces of honest feedback. On a first visit, it felt overwhelming to be presented with multiple sales packages while we were actively getting IVs started. I completely understand that the team has packages to offer â thatâs their job â but it created information overload during a time thatâs supposed to be calming. I found myself thinking about pricing and upsells instead of fully relaxing, even while in the massage chairs. I think it would be much better to review packages at checkout, with a simple printout showing what todayâs visit cost versus what it would cost with a membership or package. That would make the value and savings much clearer.
Pricing was another area of confusion. I had signed up for the $85 IV vouchers (confirmed via marketing texts) and added one shot to my Myers. Based on that, I expected our total for my husband and me to be around $240 (even less after they kindly comped my husbandâs shot). Instead, the total came to $350 before tip. I didnât receive an itemized receipt and couldnât find a breakdown in my online account afterward, which was disappointing. While I could have asked in the moment, it was my husbandâs birthday and I didnât want to make a scene â I just expected transparency afterward.
Lastly, the marketing texts. I understand this location is new, and I work in marketing myself, so I know systems arenât always perfect. However, there were multiple confusing messages â wrong times, reschedules, and frequent promotional texts. Receiving multiple marketing texts per day, especially when I already had an appointment scheduled, felt like a bit much and almost pushed me to unsubscribe.
Overall, the staff, atmosphere, and treatment itself were fantastic. With clearer pricing transparency, better timing around package discussions, and streamlined marketing communication, PRIME IV could be truly exceptional.