SEPHORA

Reviews

• DD

  DollfaceMUAbyJenni

  Feb 20, 2026
  1.0
  I had never been to this location specifically, when I walked up to the store today around 2:45, a woman was struggling to open the hands free door activator so I started helping her, but realized the door was locked. A group of employees were standing together talking so I waved to them that the door was locked. I thought maybe they didn’t realize it was locked. No, they made eye contact with both of us standing outside and continued to act like they didn’t see us. I knocked on the glass asking if they knew the door was locked and they just laughed. I’m still not understanding what’s happening and now there’s more than one of us standing outside. Someone else knocked, they again started laughing so I began filming what was happening. When I started filming, the girl that had been laughing started “posing” to mock the fact that she was being filmed. I cannot attach a video, but will happily send what I captured as it validates this entire review or Sephora please review your own security footage. Moments later, an employee came to the door and said there had been a power outage that’s why the door had been locked, but they were reopened now. This entire scenario could have been avoided with a sign on the door that said “Closed Power Out”, or even the COMMON COURTESY to just come to the door and explain what’s happening. Once they reopened for shopping, the 4 items I needed from that location because they were listed as in stock there online, were not in stock at all. I’m only happy there are so many other Sephora locations now I can avoid this one entirely.
• TH

  Taylor Hollenbeck

  Jan 27, 2026
  5.0
  The staff was friendly and helpful! And the location was clean and organized for easy finds.
• PM

  Patricia Mercury

  Jan 22, 2026
  5.0
  Staff was very chill and attentive and the store was very clean. So happy to have a sephora in htc!!!
• LH

  Lindsey Hyde

  Jan 18, 2026
  5.0
  It’s an amazing store with amazing costumer Service
• HC

  Heather C

  Dec 29, 2025
  1.0
  I don’t think I will ever step foot in this location again I purchased over $1000 worth of merchandise between October and December for Christmas. I returned a few items today that my daughter no longer wanted she was with me after I left the counter. I heard the girl on her radio. Tell the other girls “watch her” I don’t know if she was speaking about me or my daughter But if you think we are stealing anything you have another thing coming I will NEVER shop with Sephora I will probably start going to Ulta. Maybe you should teach your employees about speaking on the radio to each other. Customers can hear everything you say. Or maybe they’re racial profiling my daughter since she is non white !!

Frequently Asked Questions About SEPHORA