Rowan The Fashion Mall at Keystone

4.9
1047 reviews

About

Ear Piercing ServiceJewelry Store
Rowan is all about ears. We offer a fun, celebratory and safe piercing experience for everyone. All our piercings are done by licensed nurses and all our products are hypoallergenic. When we say “Piercing for All”, we mean it. Everybody is invited to this ear party.

Location

Rowan The Fashion Mall at Keystone
8702 Keystone Crossing, Indianapolis, IN
46240, United States

Hours

Reviews

4.9
1,047 reviews
5 stars
1,019
4 stars
10
3 stars
3
2 stars
4
1 star
11

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised staff members, particularly Cassie, for being friendly, knowledgeable, and patient during the piercing process.

Cleanliness

The facility received multiple mentions for being clean and well-maintained, contributing to a positive customer experience.

Customer Experience

Many reviews highlighted the supportive and comforting atmosphere, especially for children getting their first piercings, making the process enjoyable and stress-free.

Efficiency

Customers appreciated the quick and efficient service, with many noting that the piercing process was fast and almost painless.

Overall Satisfaction

Overall, customers expressed high satisfaction with their experiences, often recommending the studio for future piercings.
  • KW
    Kristen Wentworth
    Nov 17, 2025
    5.0
    I had such a great experience with Cassie at Rowen Piercing! She helped me choose the perfect piercing and earring for my needs while still giving me the bling I wanted. She also helped me rebuild a whole new stack in my older piercings, and I’m SO happy with how it turned out. Cassie kept everything fun and light, and even though I was nervous, she made the whole experience enjoyable. Highly recommend seeing her if you’re thinking about getting pierced!
  • SB
    Saydee Brown
    Nov 17, 2025
    5.0
    I love going to Rowan for my piercings! The clean environment is always comforting. I enjoy the team’s excitement and collaboration with helping me pick out placement and jewelry! Definitely will be back and referring friends!
  • SH
    Skylar Hazlett
    Nov 12, 2025
    5.0
    100% recommend! Cassie (I think was her name) helped me with a previous ear piercing from a few years ago from a tattoo shop. I’ve been consistently having trouble with this piercing so to go to a professional who took care and gave attention was so helpful! It was also super fast: picked my jewelry (to replace my current piece), hopped in the chair to get my current piece out and replaced with the new. So fast, as painless as an irritated piercing can be, and the staff was so kind and friendly!
  • BB
    benji
    Nov 7, 2025
    1.0
    Summary: This was my first piercing EVER and, even though she was nice, I don't feel like my nurse properly informed me on how to care for my piercing after. They were also really rough when handling my ears :( Even though everyone was very nice, I don't feel like this is a safe place for people who have never experienced a piercing before. My friend and I came to get our ears pierced for the FIRST time ever, and we let our piercer know this. She didn't explain the aftermath to us AT ALL. Just to wait 6 weeks and spray everyday. Based on research I did online, there are SO many things she should have let us know!! She never mentioned downsizing, how to remove the earrings, not to wear heavy jewelry, etc. While this may be common sense to some, it was not to me and I made sure she was aware that I knew nothing about piercings. When I came back for a check up, the other girl told me I should be waiting 8 weeks to swap earrings, not 6. I feel like they should let you know everything you need to do after your peircing, including things that are optional, and the information they give out should be consistent. People can get infections that can cause serious health problems and the piercers should be sure they help someone prevent that in every way possible. Based on what I read, I just cannot believe how little advice she gave us for taking care of our fresh piercings. Since there are so many conflicting answers online, I really wish she would've told us what she recommended so I wouldn't have to keep guessing what to follow. I apologize if I seem dramatic, but I've never had a piercing before and not being sure if I'm doing everything right to keep it from getting infected has me very much on edge lol. Also this is just a side note, but she did the piercing needle way too slow which really hurt our ears :( they were also SO ROUGH when changing our earrings. I know it's hard to get off, but like girl mercy please that's my ear! 😭
  • DW
    Danielle Winstead
    Nov 1, 2025
    5.0
    Lexi was sooooooooo amazing. I went in about 5-6 weeks ago to get my tragus pierced, and it fell out last night. I called and she told me to come in right away so she could determine if it was closed! Thank god it wasn’t, but she was extremely gentle and apologized prior to sticking the needle to ensure it was still open! The environment is always welcoming! Ask for Lexi next time you go!

Frequently Asked Questions About Rowan The Fashion Mall at Keystone

Do you accept walk-ins?

Appointments are encouraged, but we welcome walk-ins.

Do you pierce babies?

We pierce babies as young as 2 months old. We require one DTaP vaccine for children ages 5 and under.