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Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
Welcome to the Woodhouse Spa here in Fort Wayne, Indiana. Located conveniently in Covington Plaza on West Jefferson Boulevard surrounded by luxury retailers, fitness + yoga studios, and more, Woodhouse Fort Wayne invites you in to enjoy our signature spa services such as the 110-minute Calming Retreat & 80-minute Holistic Minkyti Facial. Upon arrival, slip into a comfortable Woodhouse robe and enjoy a variety of warm and relaxing teas to help bring you into a state of complete relaxation, or enjoy a complimentary glass of wine or spa water in our Quiet Rooms between services
Details
- Requires appointmentAvailable
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
Location
Woodhouse Spa - Fort Wayne
6388 West Jefferson Blvd, Fort Wayne, IN
46804, United States
Hours
Reviews
4.8
1,313 reviews
5 stars
1,210
4 stars
45
3 stars
21
2 stars12
1 star
25
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the massage therapists for their skills, attentiveness, and professionalism.
Atmosphere
The spa's ambiance and cleanliness received high marks, contributing to a relaxing experience.
Amenities
Guests appreciated the extensive amenities, including saunas, steam rooms, and quiet areas, enhancing their overall visit.
Booking Issues
Some customers expressed frustration with booking policies and administrative processes, indicating room for improvement in customer service.
Value for Money
While many found the services exceptional, some noted that the prices are high, which may deter repeat visits.
- ALAudra Lochner3 days ago1.0I am a very disappointed and dissatisfied customer on how Woodhouse Spa handled having to cancel my 83 year old mom and my services. I spent $495.00 on gift cards for 3 services while my mom was visiting for Christmas from out of state. I had pre scheduled our appts the weekend after Christmas months in advance. My mom ended up getting very sick and I had to cancel our appts. I didn’t realize their policy was to cancel 24 hours in advance but I happened to call 23 hours and 45 minutes before and they said they would need to charge my Visa the full amount! So essentially they double charged me since I had already paid for the gift cards. I spoke to management a second time saying this didn’t set well with me and they ended up crediting my Visa card the $495.00 but also deactivated my gift cards. I anonymously called the day our services were supposed to happen to see if they had any openings that day (just out of curiosity) and they said they were 100% booked. Therefore they were actually triple dipping by charging my Visa $495.00, deactivating my gift cards and they filled our time slots with other customers. Horrible service when I called them 15 minutes shy of their 24 hour cancellation policy. I could understand a “cancellation fee” but to charge the entire amount is absurd!!!! I was so sad my mom didn’t get to use her Christmas gift and upset with how Woodhouse handled the whole situation. I will never schedule there again and will spread the word on what they did to everyone I know! 😡
- TCTerry Collins5 days ago5.0The Woodhouse Spa in Fort Wayne, IN, offers a uniquely calming escape from daily stress. My experience with Cynthia, who performed a deep tissue massage incorporating stretching and cupping, was exceptional. While I experienced some soreness the following day, it was a testament to the effectiveness of the treatment. Thank you for the wonderful experience.
- JPJessica P.Jan 3, 20264.0Very nice atmosphere. Amenities are great. Staff were great. Massages were great. Met all expectations. I only have one suggestion, Maybee for first timers reach out to them before hand to inform them of all the amenities and options that you are able to enjoy beforehand as well as after the massage. Even include Maybee a FAQ link in the text you send out prior to confirming the reservation, including the information. Maybe even some recommendations as to what to bring to enhance the experience, or what others have done in the past. I read where someone brought in their own wine. Didn’t realize this was an option. . Also, explaining the locker room etiquette, I don’t mind getting undressed in front of others, but is this the expectation or are you suppose to go into a shower stall to get changed? I didn’t want to make others uncomfortable but it was rather confusing as far as what to do where??? I think the second time around I would do things much differently but could have capitalized on it my first time had I known. Otherwise, everything was great.
- JLJenna LagermanDec 31, 20254.0Every time I visit my sister we plan a day at woodhouse! It is much appreciated that this location allows you to bring your own food, serves wine, and provides extra amenities to enjoy like the sauna, steam room, cold plunge shower, the quiet room and the lounge. My service has always been top notch. The only reason I am giving this a 4 instead of a 5 is a few slight changes were made that I don’t think it were for the better …the robes don’t have pockets and were itchy. Because the robes do not have pockets, people wear their keychain around their hand for the lockers, and they jingle very loudly and then amplify that by all the people sitting together in the lounge or walking around, I could even hear them in the hallway during my massage. Other than that everything is great but those 2 changes definitely impacted th ability to relax and feel zen.
- SFSamantha FieldsDec 23, 20251.0Would leave zero stars if possible. I had received a gift card I was going to use for my services and had to cancel due to an emergency situation where my baby was in the ER. They told me due to their policy I had to spend the money and be given a credit basically “prepay” is what they said, but receive a credit for a future service, but could not do the same with me using a gift card and receiving a credit. Money is money. I’m not sure why this was such a big ordeal. I told them I did not want to lose out on almost $500 for couple’s massages when I was paying with a gift card to begin with. I went back and forth and the manager kept talking in circles about how this was policy and that I would be forfeiting the money on the gift card and would have to pay for the service if I rescheduled. Their services themselves may be great, but their policies and everything else are dumb and if you book and end up having to cancel just know you’re going to be paying double to woodhouse and have to go back for another service even if you don’t want to.
Frequently Asked Questions About Woodhouse Spa - Fort Wayne
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 45 minutes-1 hour prior to your scheduled appointment time. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards. Woodhouse gift cards contain value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase with purchase receipt. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How do I make a reservation at Woodhouse Spa - Fort Wayne?
You can schedule your spa experience online or by contacting the spa directly. A credit card is required to guarantee your reservation, and it's best to book well in advance to secure your preferred time.
What should I do when I arrive for my spa appointment?
Arrive 45 minutes to 1 hour early to relax and enjoy spa amenities like robes, slippers, private lockers, and beverages. Late arrivals may reduce your treatment time and the full service price will be charged.
What is the cancellation policy at Woodhouse Spa?
Cancellations or rescheduling require a 24-hour advance notice. Late cancellations or no-shows will be charged up to the full service value.
What payment methods are accepted at Woodhouse Spa - Fort Wayne?
Payments can be made by cash, Visa, Mastercard, Discover, American Express, and Woodhouse Spa Gift Cards. Gift cards cannot be used to purchase other gift cards and are non-refundable.
What are the operating hours for Woodhouse Spa - Fort Wayne?
The spa is open Monday to Sunday from 8:00 AM to 6:45 PM, with extended hours until 8:45 PM on Tuesdays and Thursdays.
Are appointments required to visit Woodhouse Spa?
Yes, appointments are required for all services to ensure personalized attention and availability.
What signature services does Woodhouse Spa offer?
Woodhouse Spa offers signature treatments such as the 110-minute Calming Retreat massage and the 80-minute Holistic Minkyti Facial.
What nearby places can I visit before or after my spa visit at Woodhouse Spa - Fort Wayne?
You can visit nearby places like Fusion Yoga for a workout, Monogram Shoppe for gifts, or dine at Taj Mahal Indian Restaurant or Hungry Howie's Pizza after your spa experience.
Is it convenient to find parking or transit options near Woodhouse Spa - Fort Wayne?
Woodhouse Spa is located in Covington Plaza on West Jefferson Boulevard with easy access to local amenities and parking. The nearby area includes various shops and eateries making it convenient to combine your spa visit with other errands.
Are there other wellness or beauty services nearby Woodhouse Spa - Fort Wayne?
Yes, adjacent wellness and beauty options include Fusion Yoga studio for fitness, Corner House Salon for beauty services, and Chiropractic Care & Wellness Center for holistic treatments.