SalonCentric

Reviews

• AJ

  Ami Jane

  Apr 6, 2025
  4.0
  I am giving 4 stars because the ladies in the store are AMAZING! So sweet so helpful call you by name! I absolutely love going there for all my own beauty needs and my clients. Recently though I came across an issues which was mostly my fault, another reason I won’t give lower then 4 starts but would like to make the head office aware!! I ordered something for pickup the next morning. My fault for rushing and accidentally putting it for ship. When I moved I changed my address on the app but I never realized until it was too late I couldn’t take off my OLD address and it still had that as my shipping address. Once I realized it was shipping there I called salon centric customer service support and spoke to a really nice gentleman. He said to call back when the label is created and they will try to put in a redirect for me. I called back a little later that day with the info because the label was created. The woman I spoke with honestly just seemed like she didn’t want to help me. Like it was going to cause her to work harder than she wanted. After I explained she told me she didn’t know why the last person would tell me that. When I started to explain further she hung up on me. I called UPS and they told me Salon Centric would need to call and basically everything the nice gentleman with salon centric told me. My $160+ package was delivered to my old address and thankfully the people living there were nice enough to give it back to me. But I was VERY disappointed in whoever the lady was that hung up on me. I understand I called close to closing hours BUT I spend a TON of money with Salon Centric and never expected to be treated the way I was and hung up on. I won’t let this keep me from going in store and see the sweet ladies there but I don’t think I’ll ever use your shipping again even by accident because if something goes wrong I fear I won’t be helped again.
• KS

  Kimberly Steffen

  Nov 20, 2024
  5.0
  The ladies here are top notch!! I am sorry I didn't get your names, but THANK YOU SO MUCH for your amazing customer service! Happy holiday ladies!
• VW

  Vanessa Watkins

  May 20, 2022
  5.0
  Kind and helpful staff . Love it
• MC

  Michele C

  Nov 12, 2021
  5.0
  We came in tonight (11-12-21) to get a few Products and without even paying attention I paid $100 too much (was busy talking with the lady at the register. I’m sorry I can’t remember her name. I am a true blonde haha) once I got home I realized the mistake I made. I quickly headed back up to the shop As they were about to close. Sure enough she was counting down the drawer and was over $100. I just want to say how much I appreciate her honesty. I can’t thank her enough. You have a great employee!

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