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We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
449 reviews
5 stars
377
4 stars
26
3 stars
11
2 stars5
1 star
30
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism and friendliness of the staff, highlighting excellent service during massages and facials.
Facility Concerns
Some reviews noted issues with the facility's layout, including small locker rooms and a noisy relaxation area, which detracted from the overall experience.
Pricing Issues
Several customers expressed concerns about high prices for services, making it difficult to return frequently.
Mixed Experiences
While many enjoyed their treatments, there were a few negative experiences reported, particularly regarding specific therapists and service inconsistencies.
Ambiance Changes
Feedback indicated that recent renovations have altered the spa's ambiance, with some customers missing previous features like the gas fireplace.
- FJFred Flemister Jr.4 days ago5.0Visited this location for the second time today and it was just as amazing as the first time. The staff was so welcoming, hospitable, accommodating, and professional. I loved everyone I came across. The facility is clean, smells great, and there are snacks and refreshing water everywhere. You can get a tea as well while you wait. I can’t wait to visit again!
- JZJaimie ZetterbergNov 10, 20255.0The employees are very kind and helpful, excellent hospitality skills! They have a hot tea and a warm neck pillow waiting for me in the quiet lounge. Alysha is the BEST at deep tissue massages!!💗
- CCCici ConoverNov 9, 20255.0This spa is first class. From the moment of walking in, the opportunity to relax in the quiet room, and the spa experience itself are all wonderful. Even the check out process is a nice experience. Truly an enjoyable experience.
- CCChuck CharlesNov 7, 20253.0Meh. However, their customer service is exceptional. The moment you walk in I gasped. The facilities are quite exquisite. They provide you with a comfortable robe, sandals, water, and a very nice waiting area to relax before your services begin. The massage was not to my liking, but I should have spoken up about the pressure. I was just too relaxed at the halfway point. Lindsey (sorry, if it's with an 'a') the spa director reached out to me by phone. She has given me a reason to come back and give them another opportunity to make me a satisfied client. Will update the stars after my next visit. Thank you!
- MFMegan FisherOct 22, 20253.0UPDATE: I got a call from the Director this morning and while she apologized, she took no accountability for the fact that her team is the one who made the mistake when they booked my services for me. To be clear, THEY booked the services for me after I told them what package I was interested in. Instead of refunding me the difference, she offered me a discount for my next service which I'm obviously not going to use. First, I was charged more than I was told upon booking. I specifically booked one of their "seasonal packages" and confirmed the details of what the package entailed when I called to book only to be charged $60 more than the listed price after my appointment. Second, while the facility was nice, there were small details that just really soured the experience. The locker room is nice but very small with only one bathroom so people were always waiting to use it. The quiet room is also very small so it was very crowded and not quiet at all. People were regularly chatting, using their phones, and the door was open so you could hear everything in the hallway. I may give the downtown location a chance someday but Carmel was a big disappointment for a day I was really looking forward to.
Frequently Asked Questions About Woodhouse Spa - Carmel
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests ages 14+ for facial & massage services and guests of any age for nail services, however, guests under the age of 16 may only receive Woodhouse Spa services following written parental/legal guardian consent and must have a parent/legal guardian present during the entirety of the performed service(s). Please call the spa and the concierge will be happy to explain our requirements. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the signature spa services offered at Woodhouse Spa - Carmel?
Woodhouse Spa - Carmel offers signature services including the Holistic Mynkyti Facial and Calming Retreat Massage.
How can I make a reservation at Woodhouse Spa - Carmel?
You can schedule your spa experience online via their reservation link or by calling +1 317-706-1300. A credit card is required to guarantee reservations.
What is the cancellation policy for spa appointments?
Cancellations or rescheduling require a 24-hour advance notice; 48 hours for packages or multiple treatments over 2 hours. Insufficient notice may result in charges up to full service value.
What are the spa's operating hours?
Woodhouse Spa - Carmel is open Monday to Wednesday from 9:30 AM to 8:00 PM, Thursday and Friday from 8:30 AM to 8:00 PM, Saturday 8:30 AM to 6:00 PM, and Sunday 9:30 AM to 6:00 PM. Holiday hours vary, with closures on some dates.
Are gift cards available and how do they work at the spa?
Yes, gift cards are available and can be used for products and services at face value. They are non-refundable, not redeemable for cash, and cannot be used to purchase other gift cards.
What age requirements does Woodhouse Spa - Carmel have for guests?
Guests aged 14 and older may receive facial and massage services. Those under 16 require written consent from a parent/legal guardian who must be present during the service. Nail services are available for guests of any age.
Are there parking options available at Woodhouse Spa - Carmel?
Yes, there is free garage parking available for guests at Woodhouse Spa - Carmel.
What nearby places can I visit before or after my spa appointment?
Nearby places include Merchants Square shopping center for retail therapy, Yogen Berry for a refreshing treat, and Glamour Nails if you're looking for additional beauty services.
Is there a pet store close to Woodhouse Spa - Carmel for pet needs?
Yes, Petco is nearby for all your pet supply and service needs, and Paws On My Heart, Inc. offers pet adoption and community services.
How can nearby fitness or wellness venues complement my spa experience at Woodhouse Spa - Carmel?
Planet Fitness, a gym near the spa, offers opportunities for active lifestyle and fitness, which complements the relaxation and rejuvenation you experience at the spa.