I was able to make a same day appointment which is impossible for a reputable massage facility. My masseuse, Anna, was on time and fantastic. The facility was small, quaint and very clean. All of the staff were very nice. I would definitely recommend.
CP
Cassandra Pettis
Mar 26, 2026
1.0
DO NOT GO HERE. Save your money!! If I could give ZERO stars I would.
Reasons why:
- made appt online (DONT do that) a week ahead and showed up on time. She left her client during the massage and greeted me- told me “sorry! Wait 30 mins”. I said "what happened? I had an appt." she said "I took walk-in"... frustrating but I waited.
- walls were paper thin and could hear every word of people talking in the other room when I was getting my massage
- sheet was a suuuuper thin white sheet. I felt super exposed and uncomfortable
- massage was just OK.
- music was legit hip/hop instrumental beats (honestly- totally my jam just not at all relaxing)
- front door opens and Ami leaves me during my massage. Girl says “I have an appt” and says to the girl “I’m sorry, I have client. Wait 30 mins”
- loud talking happening in the hall…Ami leaves me. And is legit yelling at this other dude in other language for 5 mins.
- leaves me for a third time to yell more at another man
***At this point in my head I’m like get me the heck out of here I just want this to be over.**🤣
- then the timer goes off and massage is over
- I get dressed and go give her my money. She goes “how much you tip”? I said Zero. She asked me 2 more times how much I was going to tip. Trying to pressure me to tip.
- keep in mind, Ami is the owner. Or at least appeared to be??
- The place was messy and unappealing inside.
Also.. at least 3 young men were leaving when I was checking out…weird vibes... iykyk
I honestly left more stressed than I did coming in. DO NOT GO HERE!!!!
BJ
Bonnie Jones
Mar 21, 2026
5.0
My Daughter & I went yesterday first time & it was very relaxing, we did a 30 minute session & are very pleased with the service!
I would recommend this spa experience!
BR
Britiney Reed
Mar 9, 2026
1.0
Terrible! I didn’t even get the massage that I booked. For starters the pictures are a lie, it’s not a nice spa, there were many cases of water bottles just stacked all over the lobby, there was no locker room they expected you to take your clothes off in the room you’re getting a massage in like your at the doctors, and then they only gave me 1 see through white sheet to cover up with which would’ve shown everything. And they didn’t even ask if you have a preference in what gender the person giving the massage was. I know that’s not a big deal to everyone but I don’t want a man rubbing my body. I left and did not get a massage. Very disappointing experience.
JL
John Little
Mar 2, 2026
5.0
Absolutely the best massage I've ever had. Completely relaxing environment and a very skilled therapist. I'll definitely be back! Thank you!!
What types of massage therapy techniques does Reset Spa offer?
Reset Spa provides different techniques for massage therapy, focusing on the overall health of clients.
What are the operating hours of Reset Spa?
Reset Spa is open from 9:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sunday.
Where is Reset Spa located?
Reset Spa is located at 4343 Conestoga Dr, Springfield, IL 62711, USA.
How can I contact Reset Spa by phone or email?
You can contact Reset Spa by phone at +1 217-926-5445 or the alternate phone +1 312-451-4992, and by email at resetspaspringfield@gmail.com.
Does Reset Spa accept credit card payments?
Yes, Reset Spa accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Reset Spa wheelchair accessible and LGBTQ-friendly?
Yes, Reset Spa has a wheelchair accessible entrance and welcomes LGBTQ clients. It also has unisex restrooms and is women-owned.
How can I make a reservation at Reset Spa?
You can make a reservation through their website at https://www.resetspaspringfield.com/contact-us.
What nearby amenities are available around Reset Spa?
Nearby amenities include Meijer Express Gas Station for convenience shopping and fuel, Monical's Pizza and Harvest Kitchen + Bar for dining options, and Beauty Nail and Spa for additional beauty services.
Are there any nearby healthcare providers around Reset Spa?
Yes, nearby healthcare providers include Vision Care Associates for optometry, Dental Care at Prairie Crossing for dental services, and HSHS Medical Group Internal Medicine on Mathers Road.
What nearby businesses could I visit before or after my appointment at Reset Spa?
You could visit businesses such as Landmark Auto Group for automotive services, Starcrest Cleaners for dry cleaning, or The UPS Store 7076 for printing and shipping needs located near Reset Spa.
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