Business Details
About
Beauty SalonGift CertificatesWomen's Clothing Store
Willow & Birch is an award winning full service salon, spa & boutique in the heart of Downtown Springfield, Illinois. Offering a wide range of salon & spa services, they have built a reputation for cultivating & focusing on an exceptional experience. From the time you enter this 3 story, 19,000 square foot location you are instantly greeted by an exceptional Front Desk team, where the positive atmosphere is immediately shared. With a team of Service Providers that are trained at the highest level, with consistent continuing education & a standard of performance that is unmatched. The perfect blend of personal connection & exceptional technical skills give an experience that is truly unmatched. The warmth of the eclectic decor including vintage items collected through the years, gives a sense of character & makes for delightful conversation. Discover Willow & Birch today, where it's always a beautiful day to branch out!
Location
Hours
Reviews
4.7
196 reviews
5 stars
170
4 stars
9
3 stars
3
2 stars
4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the skill and attentiveness of the stylists, with many mentioning specific stylists like Annelise, Morgan, and Stevie for their exceptional work.
Atmosphere
The salon is frequently described as welcoming, relaxing, and beautifully decorated, contributing to a positive overall experience.
Customer Care
Many reviews highlight the friendly and accommodating nature of the staff, making clients feel valued and at home.
Product Knowledge
Stylists are noted for their expertise in hair care and product recommendations, enhancing the overall service experience.
Mixed Experiences
While most feedback is positive, there are some reports of dissatisfaction regarding specific services, such as haircuts and waxing, indicating inconsistency in service quality.
- LAlaura adamski1 day ago5.0Morgan Adamski was very professional and made me feel welcome during her services.
- MWMichelle WilliamsNov 16, 20254.0I’ve been seeing Stevie for over a year, and she’s always kind, professional, and accommodating—her eyebrow work is excellent! My recent visit felt especially welcoming. However, I’ve noticed that the front desk could improve their customer service. At times, it seems like people of color are treated unfairly or profiled, which is disappointing. I hope the salon works on creating a more inclusive environment.
- TGTeja GreiciuteOct 30, 20255.0Beautiful place🩷🩷
- TMTally MartinOct 7, 20255.0I always have an amazing time at Willow. Coming in and getting my eyebrows, lashes, and a facial done by Morgan A is one of my favorite ways to take care of myself. She always takes her time and does an amazing job. It is so relaxing and the best way to spend an off day!
- LDLynn DinhAug 22, 20255.0This was literally the best salon experience of my life. My hair has never looked this good! I went home and grinned at myself in the mirror for a solid 10 minutes. I was surprised that the shampooing and scalp massage came with the haircut too. Annelise did me so good, it had me in the chair looking like [See photo]. So sad that she’s moving in October, but I’d highly recommend her while she’s still here! Everyone at the salon was so welcoming and helpful. They had an adorable boutique with complimentary snacks and drinks, and I was able to pick up some hair products for a decent price after discounts. I’ll definitely be coming back. My hair looks and smells delicious.
Frequently Asked Questions About Willow & Birch Salon
What services does Willow & Birch Salon offer?
Willow & Birch Salon is a full service salon, spa and boutique offering a wide range of salon and spa services with an emphasis on exceptional personal connection and technical skill.
Where is Willow & Birch Salon located?
The salon is located at 521 East Washington Street, Springfield, IL 62701, in Historic Downtown Springfield.
What are the operating hours of Willow & Birch Salon?
The salon is open Tuesday through Thursday from 9:00 AM to 7:00 PM, Friday 9:00 AM to 4:00 PM, and Saturday 10:00 AM to 2:00 PM (boutique only). It is closed on Mondays and Sundays.
How can I contact Willow & Birch Salon?
You can reach them by phone at +1 217-726-7050 or email frontdesk@willowandbirchsalon.com.
What payment options are accepted at Willow & Birch Salon?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Willow & Birch Salon offer gift certificates?
Yes, Willow & Birch Salon offers gift certificates among its services.
What nearby places can I visit after my appointment at Willow & Birch Salon?
After your visit, you might enjoy nearby places such as the Fisher Building - Latham Block, a historical landmark and museum, or Pease's Candy Shop for some desserts.
Are there any community services or organizations near Willow & Birch Salon?
Yes, nearby community services include Diligent Search Services and the Springfield Sangamon Growth Alliance, both offering various social services and support.
What other retail or specialty shops are close to Willow & Birch Salon?
Nearby specialty shops include Abe's Old Hat Antiques, a thrift and antique store, and Wild Rose, a flowers and gifts shop that also carries women's clothing.
How can nearby public transit or parking options help me visit Willow & Birch Salon?
While specific transit information isn't listed, being in Historic Downtown Springfield means Willow & Birch Salon is accessible via local transit and close to downtown parking facilities, making visits convenient.