Brand Certified
Willow & Birch Salon
4.8(371 reviews)
Certified by Willow & Birch Salon • Feb 22, 2026
Business Details
521 East Washington Street, Springfield, IL
62701, United States
Certified by Willow & Birch Salon • Feb 22, 2026
(217) 726-7050
Certified by Willow & Birch Salon • Feb 22, 2026
https://www.willowandbirchsalon.com/
Certified by Willow & Birch Salon • Feb 22, 2026
About
Certified by Willow & Birch Salon • Feb 22, 2026
Beauty SalonGift CertificatesWomen's Clothing Store
Willow & Birch is an award winning full service salon, spa & boutique in the heart of Downtown Springfield, Illinois. Offering a wide range of salon & spa services, they have built a reputation for cultivating & focusing on an exceptional experience. From the time you enter this 3 story, 19,000 square foot location you are instantly greeted by an exceptional Front Desk team, where the positive atmosphere is immediately shared. With a team of Service Providers that are trained at the highest level, with consistent continuing education & a standard of performance that is unmatched. The perfect blend of personal connection & exceptional technical skills give an experience that is truly unmatched. The warmth of the eclectic decor including vintage items collected through the years, gives a sense of character & makes for delightful conversation. Discover Willow & Birch today, where it's always a beautiful day to branch out!
Location
Certified by Willow & Birch Salon • Feb 22, 2026
Hours
Certified by Willow & Birch Salon • Feb 22, 2026
Reviews
4.8
371 reviews
5 stars
216
4 stars
9
3 stars
4
2 stars
4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Stylist Quality
Customers consistently praised the skills and professionalism of various stylists, particularly Lynsie, Annelise, and Morgan, highlighting their ability to deliver desired results and provide excellent customer service.
Atmosphere
The salon is frequently described as warm, welcoming, and relaxing, with many customers appreciating the charming decor and complimentary amenities.
Customer Service
While most reviews commend the friendly and accommodating staff, there are some concerns regarding the professionalism of front desk personnel and experiences of perceived unfair treatment.
Overall Experience
Many customers expressed high satisfaction with their visits, often mentioning they felt pampered and valued, with several stating they would recommend the salon to others.
- APAbbie Patterson6 days ago3.0Went on Valentine’s Day to get a simple haircut. My stylist, Bella, was phenomenal and gave me exactly what I was looking for. She was super sweet and very personable. However, after I checked in and went upstairs to wait for Bella, I could hear the girls at the desk laughing and making fun of my teeth. When you work in customer service, I think it’s important to remember the customers can probably hear you, especially with an open ceiling that will carry your conversation upstairs where they are waiting. Loved Bella, was less than impressed by the unprofessional behavior displayed by the girls at the desk.
- ACApril ChisholmFeb 14, 20265.0Willow and Birch is amazing! I get my nails done by Clare and my hair done by Lynsie and they are both amazing!!! Clare has also done my hair and did fantastic!! I have never had a bad experience there! Everyone is so friendly and goes out of their way to make you feel welcome. From the techs to the front desk staff, the entire experience is amazing!! I highly recommend Willow and Birch to everyone!! Great staff, reasonable prices and warm friendly atmosphere!! Love it!!
- AAAlFeb 13, 20261.0My stylist (who I actually adore) was 15 min late which was no big deal! But after cutting my hair and blow drying it, they didn’t style my hair.. I left with blow dried poofy hair. Never had that happen before at a salon. The receptionist also told me there was nothing that could be done about it.. Had to drive 30 minutes back home to curl my own hair 🥲
- SNSusan NationFeb 12, 20265.0Having lost most of my hair due to cancer, I asked my doctor for a recommendation. She suggested Willow & Birch. WOW…was I impressed. I walked in as a short haired brunette and came out a curly blonde! Jessica my stylist, was awesome. I was fortunate she had a cancellation so I was able to get everything I needed in just one trip.This was a hard day for me and she was the bright light I needed! They have several wigs in stock. They also have a lovely boutique.
- AAAnnaJan 31, 20265.0Bella is fantastic! I wanted to go from fairly long hair to having it just below my collarbones (cutting 5-6 inches of hair) and it came out great! She gave me some long layers to help with movement, and my hair looks and feels amazing!
Frequently Asked Questions About Willow & Birch Salon
What services does Willow & Birch Salon offer?
Willow & Birch Salon is a full service salon, spa and boutique offering a wide range of salon and spa services with an emphasis on exceptional personal connection and technical skill.
Where is Willow & Birch Salon located?
The salon is located at 521 East Washington Street, Springfield, IL 62701, in Historic Downtown Springfield.
What are the operating hours of Willow & Birch Salon?
The salon is open Tuesday through Thursday from 9:00 AM to 7:00 PM, Friday 9:00 AM to 4:00 PM, and Saturday 10:00 AM to 2:00 PM (boutique only). It is closed on Mondays and Sundays.
How can I contact Willow & Birch Salon?
You can reach them by phone at +1 217-726-7050 or email frontdesk@willowandbirchsalon.com.
What payment options are accepted at Willow & Birch Salon?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Willow & Birch Salon offer gift certificates?
Yes, Willow & Birch Salon offers gift certificates among its services.
What nearby places can I visit after my appointment at Willow & Birch Salon?
After your visit, you might enjoy nearby places such as the Fisher Building - Latham Block, a historical landmark and museum, or Pease's Candy Shop for some desserts.
Are there any community services or organizations near Willow & Birch Salon?
Yes, nearby community services include Diligent Search Services and the Springfield Sangamon Growth Alliance, both offering various social services and support.
What other retail or specialty shops are close to Willow & Birch Salon?
Nearby specialty shops include Abe's Old Hat Antiques, a thrift and antique store, and Wild Rose, a flowers and gifts shop that also carries women's clothing.
How can nearby public transit or parking options help me visit Willow & Birch Salon?
While specific transit information isn't listed, being in Historic Downtown Springfield means Willow & Birch Salon is accessible via local transit and close to downtown parking facilities, making visits convenient.
Brand Certified Facts from Willow & Birch Salon
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Certified February 22, 2026Yext Knowledge Graph
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