Many customers praised the quality of massages, highlighting specific therapists like Cindy and Anna for their skills and professionalism.
Booking Issues
Several reviews mentioned problems with appointment scheduling and honoring bookings, leading to frustration among customers.
Atmosphere
The ambiance received mixed reviews; while some found it relaxing, others noted noise issues and a lack of privacy during massages.
Customer Experience
While many enjoyed their massages, some reported negative experiences with staff interactions and service interruptions.
TG
The Coin Guy
Jan 1, 2026
1.0
I booked this couples massage a month in advance. My girlfriend and I arrived early and the lady says just 1? I said no I booked a couples massage add pulled up the confirmation, which showed a couples massage. Apparently someone was already using the 1 room for couples so we were turned away. Screwed up our entire date night.
AR
alex rutan
Dec 12, 2025
5.0
first time every getting a professional massage and i was not disappointed, they got me right in for my appointment right away , cindy was my masseuse and she was fabulous, focused on the areas i asked for and was very kind and professional. i will definitely be back!!!
LA
Laura Allen
Dec 7, 2025
5.0
Best massage my husband and I have ever had!
FS
Frederick Schaper
Nov 22, 2025
5.0
The wife and I have been to a few places in Springfield. This place is easily the best we’ve been to. The Swedish massage was fantastic! Highly recommend!
RS
Rob Stults
Nov 19, 2025
5.0
Amie did a fantastic job tailoring the massage to fit my needs. I’ve been here several times and have always had a good experience.
What types of massage therapy techniques does Reset Spa offer?
Reset Spa provides different techniques for massage therapy, focusing on the overall health of clients.
What are the operating hours of Reset Spa?
Reset Spa is open from 9:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sunday.
Where is Reset Spa located?
Reset Spa is located at 4343 Conestoga Dr, Springfield, IL 62711, USA.
How can I contact Reset Spa by phone or email?
You can contact Reset Spa by phone at +1 217-926-5445 or the alternate phone +1 312-451-4992, and by email at resetspaspringfield@gmail.com.
Does Reset Spa accept credit card payments?
Yes, Reset Spa accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Reset Spa wheelchair accessible and LGBTQ-friendly?
Yes, Reset Spa has a wheelchair accessible entrance and welcomes LGBTQ clients. It also has unisex restrooms and is women-owned.
How can I make a reservation at Reset Spa?
You can make a reservation through their website at https://www.resetspaspringfield.com/contact-us.
What nearby amenities are available around Reset Spa?
Nearby amenities include Meijer Express Gas Station for convenience shopping and fuel, Monical's Pizza and Harvest Kitchen + Bar for dining options, and Beauty Nail and Spa for additional beauty services.
Are there any nearby healthcare providers around Reset Spa?
Yes, nearby healthcare providers include Vision Care Associates for optometry, Dental Care at Prairie Crossing for dental services, and HSHS Medical Group Internal Medicine on Mathers Road.
What nearby businesses could I visit before or after my appointment at Reset Spa?
You could visit businesses such as Landmark Auto Group for automotive services, Starcrest Cleaners for dry cleaning, or The UPS Store 7076 for printing and shipping needs located near Reset Spa.