SEPHORA

4.0
419 reviews

About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply StoreSephora
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location): 1. Enter parking lot from Skokie Blvd. 2. Look for the red Zone C curbside pickup sign 3. Park in designated space You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

SEPHORA
4999 OLD ORCHARD CTR, SKOKIE, IL
60077, United States

Hours

Reviews

4.0
419 reviews
5 stars
243
4 stars
69
3 stars
32
2 stars
12
1 star
63
  • AO
    Anjelo Ortiz
    Jan 4, 2026
    5.0
    Great customer service
  • CJ
    Chris J
    Jan 4, 2026
    1.0
    This place is the worst for customer service. I was picking up my order earlier in day, and all the employees were avoiding me or pretending like I was a security guard at the door. Because no one asked if I needed help. So I walked up to the counter to ask for help and this rude employee Sergio told me that I wasn't patient enough. Maybe this place should practice what Bath and Body works and have a greeter at the door. I will never go back to this location because how I was treated by Sergio the manager.
  • RA
    Rebecca Aung
    Jan 3, 2026
    1.0
    I needed assistance at the pick up counter, stood there and waited to get help. Sergio (the manager at old orchard location) came to help, however he was very rude to me stating that I didn’t wait long enough and I need to be patience. The store has customers inside, however I saw 4 or 5 employees just walking around the store and they weren’t even helping any customers. So I am a bit confused why I couldn’t get help. I will not be shopping at that location anymore.
  • DD
    denihappy1
    Dec 29, 2025
    5.0
    Really helpful people in makeup and fragrances. Recommend! Located in a great place to shop and dine around.
  • PP
    PG-13
    Dec 9, 2025
    1.0
    Sephora really fell all the way off. Zero training, zero professionalism, and straight-up attitude for no reason. I asked for a shade match and walked out looking like Casper’s cousin five shades too light like it was done on purpose. How are you selling makeup when you can’t even match skin tones? The arrogance with the incompetence is wild. Horrible experience. I’m done.

Frequently Asked Questions About SEPHORA

What are the store hours for Sephora at Skokie Old Orchard?

The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Does Sephora at Skokie offer in-store pickup and same-day delivery services?

Yes, Sephora offers in-store pickup and same-day delivery services.