SEPHORA

4.0
411 reviews

About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply Store
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location): 1. Enter parking lot from Skokie Blvd. 2. Look for the red Zone C curbside pickup sign 3. Park in designated space You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

SEPHORA
4999 OLD ORCHARD CTR, SKOKIE, IL
60077, United States

Hours

Reviews

4.0
411 reviews
5 stars
239
4 stars
68
3 stars
31
2 stars
12
1 star
61
  • VV
    Vivian
    2 days ago
    5.0
    I never got this employee’s name unfortunately but they used she/they pronouns and had bleached brows, and she was an absolute sweetheart! I asked for a bandage because I had fallen down the stairs on my way to the mall, and they brought out literally three different sized bandages along with two single-use packets of antibiotic ointment just in case. If that isn’t 10/10 customer service, I don’t know what is. If a manager is reading this and knows who that wonderful employee was, please send them my thanks again!
  • KP
    Kate Poloubotko
    Nov 17, 2025
    1.0
    I used to love stopping by Sephora on my shopping trips, but it's impossible to enjoy now. The store is packed with girls too young to be shopping for skin care and makeup. It's incredibly crowded and the line is very long. I squeezed around for a while looking for a new face mask and gave up on buying what I found when I saw how long the line was. I will not be shopping at Sephora in person. It used to be a treat and now it's a chaotic mess.
  • TP
    Taylor Powell
    Nov 15, 2025
    5.0
    10/10 experience! I asked for help shade matching for new products before college. Kelvin offered to help and was amazing. He helped me go through multiple products and shades to pick what was best. I left with perfect shade matches for foundation, concealer and blush in a 10 minute interaction! He also gave lots of helpful advice and was very friendly! Thank you Kelvin! Please give him a raise!!
  • FY
    Fufu youha
    Nov 12, 2025
    1.0
    Every time I go to the store in the morning, it never opens at 10 AM. Another thing what kind of employees are they hiring at these locations? Do any of them actually know how to recommend Makeup to people? I have never gotten one employee who works at this location match me correctly for anything. I'm constantly having to come back back-and-forth to purchase return purchase return.
  • MS
    Mimi Sarvan
    Oct 26, 2025
    1.0
    I am writing to express my deep disappointment and frustration regarding an incident that occurred today involving your manager, acting SM Sergio. My employee approached him politely to request lowering the music due to complaints from our customers about loud noises emanating from your store. Instead of addressing the concern respectfully, Sergio was aggressive, pointing fingers in her face and threatening with harassment if any of my employees ever walk into the store going forward. He stated that each member of my team will be banned from entering Sephora ever again! This is not how you handle the situation dear Sergio and team Old Orchard. I was shopping at Old Orchard location for over 20 years, you lost me and my business for good. To the upper management, train your people to handle issues with respect towards others instead of belittling every single employee that was looking for solution that your store is causing!!

Frequently Asked Questions About SEPHORA

What are the store hours for Sephora at Skokie Old Orchard?

The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Does Sephora at Skokie offer in-store pickup and same-day delivery services?

Yes, Sephora offers in-store pickup and same-day delivery services.