Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
165 reviews
5 stars
121
4 stars
20
3 stars
7
2 stars
6
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individual employees providing exceptional service.
Product Quality
While many customers love the products, there are mixed reviews regarding quality, with some expressing disappointment in recent declines.
Shopping Experience
Several reviews highlighted the store's inviting atmosphere and cleanliness, though some customers felt overwhelmed by staff interactions.
Pricing Concerns
A number of customers noted that the products are expensive, with some expressing that they could not afford to shop regularly.
- YMYessenia M.Dec 26, 20255.0So happy my favorite Lush employee, Bret, is now at my local Lush!!!!!!!! I honestly do a lot more online orders these days but now I have a reason to come in store more! See you soon and thank you always, Bret!
- CCCatherine CanuDec 17, 20255.0I have LOVED Lush products for many years! Absolutely fabulous! I usually have to shop online because I live in a small town. It’s a special treat when I get to go to a brick and mortar store.. The smell alone is worth the trip. This particular trip I was in Evanston visiting my daughter. Bret, the young man that helped me, and gave me first class customer service, and we had fun! Lush is LUCKY to have an employee that knows the answer to every question! BRAVO LUSH Old Orchard! I am coming back specifically to have Bret help me again!
- OAOlivia De AnaNov 20, 20255.0Lush is one of my favorite stores! It is the reason I will shop in-person. The folks at the Lush store in Old Orchard Mall in Skokie are kind and helpful. One person went to get my order, and the other kind person and I had a friendly chat. When I got my order, I had some extra treats!
- FNFiona NathanNov 17, 20255.0BEST LUSH!!! They have the best employees!!
- LPLexie PascaleNov 17, 20253.0love the vibe of the store and the products but the employees follow you around and bother you the entire time even after denying their help. please let people shop in peace. 😩
Frequently Asked Questions About Lush Cosmetics Old Orchard
What types of products does Lush Cosmetics Old Orchard offer?
Lush Cosmetics Old Orchard offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments and masks, shower gels, toothy tabs, body scrubs, face cleansers and moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Old Orchard?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Lush Cosmetics Old Orchard offer delivery or pickup services?
Yes, they provide in-store pickup, delivery, same-day delivery, and no-contact delivery options.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Old Orchard?
No, proof of vaccination is not required to shop at this location.
What payment methods are accepted at Lush Cosmetics Old Orchard?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Financing, Mastercard, PayPal, Samsung Pay, and Visa.
Is the Lush Cosmetics Old Orchard store a welcoming environment for LGBTQ+ customers?
Yes, the store welcomes LGBTQ+ customers and is a transgender safe space.
What categories of stores and services are near Lush Cosmetics Old Orchard?
Nearby you can find clothing stores like Psycho Bunny, Athleta, and Madewell; luggage stores such as Tumi and Coach; jewelry stores including Rogers & Hollands Jewelers and Helzberg Diamonds; several restaurants like Johnny Rockets and Frontera Fresco; and entertainment venues like Old Orchard Regal Movie Theater.
How can customers use nearby public places to enhance their visit to Lush Cosmetics Old Orchard?
Customers can enjoy shopping at nearby stores such as Coach or Athleta before visiting Lush Cosmetics, or grab a meal at nearby restaurants like The Hampton Social or Frontera Fresco after their shopping trip.
Is it convenient to watch a movie near Lush Cosmetics Old Orchard?
Yes, the Old Orchard Regal Movie Theater is close by, offering an opportunity to enjoy a film before or after shopping at Lush Cosmetics.
What languages are spoken at Lush Cosmetics Old Orchard?
English is the primary language spoken at Lush Cosmetics Old Orchard.