SEPHORA at Kohl's

Reviews

• VM

  Veronica Millan

  Apr 3, 2026
  1.0
  I recently visited Sephora to continue purchasing products from Kérastase, a brand I regularly use and trust. During that visit, I purchased the anti-frizz Glazed Milk, and based on my positive experience with the brand, I was interested in trying their anti-frizz shampoo as well. I politely asked for a sample so I could evaluate the product before committing to a full purchase. However, the experience was quite disappointing. I noticed that when I requested the sample, one associate made a comment to her colleague before handing it to me, and I was ultimately given an extremely small container—clearly insufficient for even a single proper use. While I understand that samples are limited, providing such a minimal amount for a hair product makes it impossible to properly test its effectiveness. It also comes across as lacking consideration for the customer. As a loyal customer of both the brand and the store, I expected a more professional and thoughtful experience. Situations like this negatively impact the overall perception of customer service and make future purchases less appealing.
• TD

  Tressa Dorman-Downing

  Mar 16, 2022
  5.0
  The selection was bigger than I expected. Alison was also exceptionally kind and helpful.

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